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I installed TeamViewer today, and left LogMeIn after being a customer for a long time. My initial reaction is MUCH better than I expected... and I wish that I listened to GGJ earlier. Unfortunately for me, by the time I saw GGJ's recommendation, I was already down the LogMeIn path.

I was mostly using the LogMeIn free... but I did pay for LogMeIn Ignition so that I could remote control my computers from my iPad. I recently received an email from LogMeIn that there was a lot of confusion... but as an Ignition customer... I would get a free 6 month upgrade to LogMeIn Pro... plus that I would always be able to manage my computers from my iPad irrespective if I chose to upgrade to LogMeIn Pro after the 6 months. I still deleted LogMeIn from all of my computers, and deleted Ignition from my iPad. I have no confidence in any company that can screw-up as badly than this company did.

/Jim
 
Removing LogMeIn?

I just did a Free LogMeIn session today and it says it will stop working on the 20th for me. So I'm transitioning to TeamViewer, which I was considering doing anyway.

But LogMeIn automatically runs when the Mac is booted. I cannot find anything in the settings to stop it from automatically running at boot time. I can shut it down, but it automatically launches at reboot. Does anyone know how to shut it down permanantly?
 
I just did a Free LogMeIn session today and it says it will stop working on the 20th for me. So I'm transitioning to TeamViewer, which I was considering doing anyway.

But LogMeIn automatically runs when the Mac is booted. I cannot find anything in the settings to stop it from automatically running at boot time. I can shut it down, but it automatically launches at reboot. Does anyone know how to shut it down permanantly?
You can check the following locations for apps that automatically launch on startup and delete any you don't need/want:
  • System Preferences > Users & Groups > yourusername > Login Items (SL and older: System Preferences > Accounts > yourusername > Login Items)
  • In Finder, click Go > Go to Folder > /Library/LaunchAgents
  • In Finder, click Go > Go to Folder > ~/Library/LaunchAgents
  • In Finder, click Go > Go to Folder > /Library/StartupItems
After you delete items from the list, restart your Mac and those processes should not be running.
 
You can check the following locations for apps that automatically launch on startup and delete any you don't need/want:
  • System Preferences > Users & Groups > yourusername > Login Items (SL and older: System Preferences > Accounts > yourusername > Login Items)
  • In Finder, click Go > Go to Folder > /Library/LaunchAgents
  • In Finder, click Go > Go to Folder > ~/Library/LaunchAgents
  • In Finder, click Go > Go to Folder > /Library/StartupItems
After you delete items from the list, restart your Mac and those processes should not be running.
Thanks. This is on Mountain Lion. I found something for LogMeIn in the first directory you listed. The other two didn't have anything from LogMeIn.

I will first attempt uninstalling using the LogMeIn application. If that doesn't work, I guess I'll need to manually remove items.
 
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Thanks. This is on Mountain Lion. I found something for LogMeIn in the first directory you listed. The other two didn't have anything from LogMeIn.

I will first attempt uninstalling using the LogMeIn application. If that doesn't work, I guess I'll need to manually remove items.
The most effective method for complete app removal is manual deletion:
 
I did my first live remote session yesterday using TeamViewer. Worked great except, the person I was helping said they do not see my cursor on their screen. Does anyone know how to enable that? I found how to enable seeing the remote computer's cursor on my screen, just not the other way around.
 
I did my first live remote session yesterday using TeamViewer. Worked great except, the person I was helping said they do not see my cursor on their screen. Does anyone know how to enable that? I found how to enable seeing the remote computer's cursor on my screen, just not the other way around.
If you enable seeing the remote cursor, the person on the remote computer can follow your mouse movements. They don't need to see your cursor, as it could move off the Teamviewer window to other apps.
 
If you enable seeing the remote cursor, the person on the remote computer can follow your mouse movements. They don't need to see your cursor, as it could move off the Teamviewer window to other apps.
What do you mean by "mouse movements" if not the cursor? The person said they couldn't see my mouse movements or cursor (pointer).
 
What do you mean by "mouse movements" if not the cursor? The person said they couldn't see my mouse movements or cursor (pointer).

Right...cursor moving around on the screen = "mouse movements." I get it, but don't have a solution. My problem is the reverse. I'm using the free version for connecting to my Mom's MacBook. She can see my cursor moving around, but I can't see hers.

In other words, I've lost the ability to say "No, Mom...go the other direction with your mouse" since her movements are invisible from my end.

Anyone know how to fix that?
 
Right...cursor moving around on the screen = "mouse movements." I get it, but don't have a solution. My problem is the reverse. I'm using the free version for connecting to my Mom's MacBook. She can see my cursor moving around, but I can't see hers.

In other words, I've lost the ability to say "No, Mom...go the other direction with your mouse" since her movements are invisible from my end.

Anyone know how to fix that?
Teamviewer > Preferences > Remote control > "Show your partners's cursor"
What do you mean by "mouse movements" if not the cursor? The person said they couldn't see my mouse movements or cursor (pointer).
If you have "Show your partner's cursor" checked, you can see both your cursor and theirs. The only cursor that matters to the remote user is their own, which they can see, whether you have that enabled or not, but with it enabled, you can see the same cursor they do. When you move the mouse on the Teamviewer window, both cursors will move, from your point of view. The cursors don't move in perfect sync (in other words, depending on the connection speed there could be a slight lag between your cursor movements and their cursor movements, so while you're moving the mouse, you'll see two cursors, but they will only see their own.
 
Anyone tried using the screen sharing function in the Messages app? I tried it and it seems to work well just testing it on my local LAN. Is it encrypted? I suppose the main limitation is that it is Mac-to-Mac only.
 
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Need unattended remote connection

Teamviewer sounds good, but my reading of their introductory info suggests that the computer being logged into remotely must be attended, as the user at that end has to supply a code to the remote user (me).

The Mac I want to log into is headless (no monitor, keyboard, mouse) and I (remotely) am the only person who accesses it. Is there any way I can use Teamviewer for unattended remote access? If not, what other Logmein alternatives would allow an unattended connection?
 
After a couple of days I stopped using teamviewer , I miss logmein

Not enough to pay
 
Teamviwer still won't work for me. So I moved to Splashtop. Thier service is just as good. Though you have to pay for anywhere access. But you can pay on demand. So for now, until someone else steps up to fill logmeins void, I will use splash top and just pay $1.99 a month if I need it.
 
Teamviewer sounds good, but my reading of their introductory info suggests that the computer being logged into remotely must be attended, as the user at that end has to supply a code to the remote user (me).

The Mac I want to log into is headless (no monitor, keyboard, mouse) and I (remotely) am the only person who accesses it. Is there any way I can use Teamviewer for unattended remote access? If not, what other Logmein alternatives would allow an unattended connection?
Try this - while you are logged in to your remote computer, in the Menu bar in TeamViewer, go to Connection>Set up unattended access... You should then be able to use the wizard to create a password that will allow you to access the Mac computer anytime. I routinely access remote computers without the need for a user to be present.
 
Teamviewer sounds good, but my reading of their introductory info suggests that the computer being logged into remotely must be attended, as the user at that end has to supply a code to the remote user (me).

The Mac I want to log into is headless (no monitor, keyboard, mouse) and I (remotely) am the only person who accesses it. Is there any way I can use Teamviewer for unattended remote access? If not, what other Logmein alternatives would allow an unattended connection?

You have two options. One is as you describe... or alternately, you can set a permanent password to the target machine and connect while it is unattended.

/Jim
 
You have two options. One is as you describe... or alternately, you can set a permanent password to the target machine and connect while it is unattended.

/Jim

Does your method work on the QuickSupport version of TeamViewer as well, or only the full version? I believe that the full version is required for the Connection>Set up unattended access... method.

Either version is free, so I suppose there is no reason to not install the full version. :)

However, do unattended access or permanant password require setting up an account on the TeamViewer website?
 
they allow gotomypc which is what I use. It has something along the lines of what lands on their servers - tbh, I'm not sure.

certain remote apps use either suspect ports or processes that are on "blacklists" as it were that IT administration go by for securing systems.

Put another way teamviewer and such don't create hits on analysis scans most likely.

If something creates a hit we tend to have 2 options. either declare it a business need exception if its must have and no other options. Or implement a solution that doesn't trip a hit in scans if available.
 
Does your method work on the QuickSupport version of TeamViewer as well, or only the full version? I believe that the full version is required for the Connection>Set up unattended access... method.

Either version is free, so I suppose there is no reason to not install the full version. :)

However, do unattended access or permanant password require setting up an account on the TeamViewer website?
No, you don't have to have an account to use unattended access. If I recall correctly, you do need to install the full version.
 
Does your method work on the QuickSupport version of TeamViewer as well, or only the full version? I believe that the full version is required for the Connection>Set up unattended access... method.

Either version is free, so I suppose there is no reason to not install the full version. :)

However, do unattended access or permanant password require setting up an account on the TeamViewer website?

As GGJ just stated, it does not not require an account.

Personally, I do not use unattended access. I primarily use the program for tech support of friends and family. When that happens, we are already on the phone and they can tell me their computer ID and the newly generated password.

/Jim
 
[Teamviewer] mouse pointer disappeared

I'm new to Mac and I have just bought an iMac with the latest OS X Mavericks.

I used to remote access my office PC (WinXP Pro SP3) with Teamviewer from my Windows PC at home. Now when I tried to remote access my office PC from my iMac, the mouse works properly (there is "mouse movements") but I just couldn't see the mouse pointer :confused:(I have already checked the item "Show your partner's cursor"). I can only guess the position of the mouse pointer by tracing its path when it moves over those buttons and icons. I have tried another RDP "Jump Desktop" and I was able to see the mouse pointer.

As I was used to Teamviewer and love its functionality, I would prefer continuing to use Teamviewer. Pls advise how to solve the mouse pointer problem.

Thanks all.
:)
 
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