Look how I received my snow leopard dvd...

Discussion in 'macOS' started by jochenb, Sep 18, 2009.

  1. jochenb macrumors newbie

    Joined:
    Sep 18, 2009
    #1
    [​IMG]

    This is how I received snow leopard today. VERY scratched.
    I'll call the store tomorrow, hopefully they will exchange it for a new copy! :mad:

    Anyone else had this problem?
     
  2. dukebound85 macrumors P6

    dukebound85

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    #2
    Does it work?

    Can you prove you didn't scratch it?
     
  3. Surely Guest

    Surely

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    #3
    How could he possibly answer that question?
     
  4. jochenb thread starter macrumors newbie

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    Sep 18, 2009
    #4
    How can I possibly prove that I didn't scratch it?

    I bought it tonight at an apple store and this is how it came out of the sealed box!
    I don't know if it works... I don't want to try to install a dvd that is this damaged.
     
  5. dukebound85 macrumors P6

    dukebound85

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    #5
    Isn't that what any reasonable store would ask if they had someone bring in a scratched dvd that has clearly been opened by the person?
     
  6. PCMacUser macrumors 68000

    PCMacUser

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    Jan 13, 2005
    #6
    Mine just arrived a few minutes ago. No scratches fortunately.
     
  7. maflynn Moderator

    maflynn

    Staff Member

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    #7
    What prove he didn't scratch it, that's kind of a silly thought. I think most managers take the mantra that the customer is right and if he says got it scratched, he's telling the truth.
     
  8. dukebound85 macrumors P6

    dukebound85

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    #8
    I agree, I hope he gets it replaced

    Just saying its hard to being back damaged items when you cant prove you didnt cause it
     
  9. Surely Guest

    Surely

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    #9
    I wouldn't put that in my Mac either.

    I'm sure they'll just give you another copy. I wouldn't worry about it. PITA though.

    It's just not an answerable question.

    "Can you prove that you didn't scratch it yourself?"

    "Sure, here's the footage from the video crew that records everything I do all day. You can clearly see that when I took it out of the box, it was already scratched."
     
  10. jochenb thread starter macrumors newbie

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    #10
    I say this in all honesty.

    I just opened the box. I have never recieved a scratched dvd from any manufacturer, so I didn't open the box instantly at the store... I did that at home.
     
  11. dukebound85 macrumors P6

    dukebound85

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    #11
    True story

    I bought some furniture

    There is a gouge on the head board which i noticed a month after i bought it

    Called the store and they said I did it and I could not prove I didnt so I was **** out of luck

    So yes, it is an argument stores can and do make:cool:

    I believe you. Just be prepared to get asked that question possibly
     
  12. jochenb thread starter macrumors newbie

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    Sep 18, 2009
    #13
    I'm going to call the store in the morning (2 AM over here right now :))
    Very curious about what they're going to say. I WANT a new dvd.

    :rolleyes:
    I will keep you updated
     
  13. Surely Guest

    Surely

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    #14
    I think there's a bit of a difference between a $29 DVD purchased today (to be returned tomorrow) and a piece of furniture you've owned and used for over a month.

    Perhaps if you would have noticed the gouge the same day you bought the headboard you could have exchanged it. After a month of use, you're SOL.

    Sorry, not the same.
     
  14. dukebound85 macrumors P6

    dukebound85

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    #15
    How is it not the same?

    The OP opened the disk....as in took it out of the package.....as in open to an environment that apple no longer controls. The OP cant prove he didn't put it in a drive

    That's my point. Time of ownership has nothing to do with it

    With that said, I hope he gets a new DVD
     
  15. ivnj macrumors 65816

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    #16
  16. GimmeSlack12 macrumors 603

    GimmeSlack12

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    #17
    Just take it back and tell them its scratched. Apple Stores have reasonable people.
    These other replies are so much more difficult than this has to be.
     
  17. Surely Guest

    Surely

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    #18
    Less than 1 day ≠ 1 month

    Time of ownership absolutely has something to do with it.

    Why do you think stores have 14 or 30 day return policies?
     
  18. jochenb thread starter macrumors newbie

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    Sep 18, 2009
    #19
    I agree. I can't prove anything. Sad but true indeed.
    Hopefully they won't see me as a lyer.
     
  19. dukebound85 macrumors P6

    dukebound85

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    #20
    No it doesn't. Usage and soley usage does.

    And if it is seen to been opened, you have to pay a restock fee dont you:cool:

    Now show me a store that accepts damaged returned merchandise without making case by case exceptions for full refunds

    An example:

    You buy books for college that come prepackaged in a plastic wrap. You have 2 weeks to get a full refund (which you do)

    You open that package making the book used. You see that the book has a tear

    You will not get a full refund as the package has been broken
     
  20. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #21
    No you are wrong. You bought something and a month later found a purported defect. This guy gets home and opens the box only to find out it has a DVD with a huge scratch on it. So no, your argument isn't all that valid here.

    I'd be straight up pissed if I was asked this question within the same day or even the next day of getting a piece of software. Especially since all I would want is a straight exchange. What good does it do him to **** his DVD up and then have to go back? What is he gaining? He's not returning a drop in dvd for retail packaging or anything like that.

    He is going to exchange it. Same product. It's like "DVDs can only be exchanged for the same title." That ring a bell?

    OP: I'm sure it'll be fine. When you get your new DVD I would make an image of it for safer keeping. I understand the DVDs they used this time around weren't as high quality as the ones we've seen in the past.
     
  21. Surely Guest

    Surely

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    #22
    Target and Walmart.


    There's two.
     
  22. Nermal Moderator

    Nermal

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    #23
    Amazon. I bought a DVD from them and it arrived scratched. They sent me a new copy, paid for me to send the damaged one back, and gave me a gift certificate for my trouble. I didn't have to fight with them at all, they just offered all of that when I politely contacted them.
     
  23. dukebound85 macrumors P6

    dukebound85

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    #24
    It is valid in many situations I have come across

    i agree


    At times. I have purchased games before that didnt work and I was told I was out of luck as it was damaged

    I have had your scenario happen with movies though
    I agree it will most likely be fine too

    Make a backup disk for sure
     
  24. Surely Guest

    Surely

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    #25
    Another:

    iFrogz

    The paint on the iFrogz Luxe iPhone case I bought from Amazon stared cracking and peeling. I called iFrogz, they asked for a photo, and they sent me a replacement. They didn't ask me to prove anything.
     

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