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Look how I received my snow leopard dvd...

Your argument may be valid if you buy something today and 30 days later find something wrong with it. Your claims that you've bought games and such and had these issues and they refused to exchange seem outlandish unless you tried to return it weeks later. However, I can't argue with you because I'm not you and I wasn't there. However, I think if you buy a game and it is defective then you have a right to exchange it for the same item.
 
Surely said:
Another:

iFrogz

The paint on the iFrogz Luxe iPhone case I bought from Amazon stared cracking and peeling. I called iFrogz, they asked for a photo, and they sent me a replacement. They didn't ask me to prove anything.
Click to expand...

Oh on that note, me too! AND I told iFrogz I bought it for $13 from an unauthorized reseller. I was asked to take a few pics, they tried to have me send the case back but I asked them if I could not do it due to cost of shipping. They sent me a new case. I would say I had minimal effort to get a case replaced that broke for no reason than perhaps a poor design.

So yeah, it happens.
 
It is hard to see how deep the scratches are on the DVD, but I'm thinking it may work just fine. If you had a back up computer or an extra external drive I would give it a shot. Make a back up disc image if possible.

The thing is all the data is on the top of the DVD. There is a possibility that laser would still be able to read the data even though the plastic between the laser and data is scratched.

DVDs hold data much closer together then CDs, so scratches will cause failure more on DVDs, but it maybe ok.

I have a feeling a machine at the DVD manufacture screwed up, and personnel did not do a thorough job with quality control.
Not Apple's fault, but not yours either. If they say the only way for it to scratch is you, just tell them that it is a possibility that it got messed up at the manufacture.
 
jessica. said:
Oh on that note, me too! AND I told iFrogz I bought it for $13 from an unauthorized reseller. I was asked to take a few pics, they tried to have me send the case back but I asked them if I could not do it due to cost of shipping. They sent me a new case. I would say I had minimal effort to get a case replaced that broke for no reason than perhaps a poor design.

So yeah, it happens.
Click to expand...

Oh good! I was wondering how that turned out for you.....
:cool:
 
I only got the case end of last week. I think the unauth reseller made them weary but they ended up doing it with 5 total very good pics.
 
dukebound85 said:
No it doesn't. Usage and soley usage does.



And if it is seen to been opened, you have to pay a restock fee dont you:cool:

Now show me a store that accepts damaged returned merchandise without making case by case exceptions for full refunds

An example:

You buy books for college that come prepackaged in a plastic wrap. You have 2 weeks to get a full refund (which you do)

You open that package making the book used. You see that the book has a tear

You will not get a full refund as the package has been broken
Click to expand...

Books are different than DVD software. When I worked retail, under NO circumstances could opened DVD software be returned! The store could not prove that you did not install the software on one or many computers to do an upgrade or install new software and then bring the DVD to get your money back. The store would not accept any perfect or scratched DVDs.
 
I have a feeling this debate will be all for nothing. Apple has been known in the past to replace damaged OS X and install DVDs, even for old versions, and even for people who have pretty much said they, or a bad drive or something else scratched the disc.

The physical cost of the media to Apple is miniscule, and if the OP physically returns the scratched DVD to them, it shouldn't be a big deal for him to get a replacement disk. The DVD itself is proof that it IS a paid-for copy of Snow Leopard, and he's swapping like-for-like.

Furthermore, OS X DVDs (except for server versions, which he doesn't have) aren't locked by serial numbers nor do they require activation. It's not like exchanging the disk is putting Apple at greater risk of the OP installing SL on more than one machine; he could do that just as easily with the first DVD before it was scratched.
 
jochenb said:
dvd.jpg


This is how I received snow leopard today. VERY scratched.
I'll call the store tomorrow, hopefully they will exchange it for a new copy! :mad:

Anyone else had this problem?
Click to expand...

The restore DVDs that came with my MBP last week also have smudges all over them. Not sure what Apple is doing with them these days.
 
I don't see any problems with those 'scratches' or 'smudges', as long as the labeled side of the dvd isn't scratched this one should be read without any problems.
 
My Mac Pro restore disc came just like that, although not as bad. I never cared to ask for another because it worked.
 
they should exchange it, i mean, whats the price of a disc ?, and what would be the gain of scratching a disc just to get a new one? ya not gaining anything by it surely
 
synth3tik said:
It is hard to see how deep the scratches are on the DVD, but I'm thinking it may work just fine. If you had a back up computer or an extra external drive I would give it a shot. Make a back up disc image if possible.

The thing is all the data is on the top of the DVD. There is a possibility that laser would still be able to read the data even though the plastic between the laser and data is scratched.

DVDs hold data much closer together then CDs, so scratches will cause failure more on DVDs, but it maybe ok.

I have a feeling a machine at the DVD manufacture screwed up, and personnel did not do a thorough job with quality control.
Not Apple's fault, but not yours either. If they say the only way for it to scratch is you, just tell them that it is a possibility that it got messed up at the manufacture.
Click to expand...

Data on a DVD is actually sandwiched between two layers of plastic. Damage to either side can render it inoperable. I work with DVD masters every day.
 
Ok so I went to the store after they said over the phone they would replace it.
At the store the sellers were behaving very arrogant. "nothing wrong with a few scratches' :confused:
"We think it still works"... ehm excuse me? That is not the point: which customer doesn't want a perfectly fine dvd?

So finally after a whole discussion, I got another copy from the store manager.
This time I opened it in the store, in front of their faces. Guess what? That copy had an even larger scratch on it (across the whole dvd, trough the middle)!!

All the sellers saw it and went 'so what?!' again. :eek:
I wasn't leaving without getting a perfect copy. They refused and said I was complaining about nothing.
After telling them I would contact apple myself and spread the word around they finally gave me a third copy, which is perfectly fine.

Bad service in that new store with stupid sellers and a bad quality control at apple. :rolleyes:

But a happy end after all, I have a good copy now.
Thanks everyone.
 
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