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Look how I received my snow leopard dvd...
- Thread starter jochenb
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How can I possibly prove that I didn't scratch it?
I bought it tonight at an apple store and this is how it came out of the sealed box!
I don't know if it works... I don't want to try to install a dvd that is this damaged.
Isn't that what any reasonable store would ask if they had someone bring in a scratched dvd that has clearly been opened by the person?
This is how I received snow leopard today. VERY scratched.
I'll call the store tomorrow, hopefully they will exchange it for a new copy!
Anyone else had this problem?
Mine just arrived a few minutes ago. No scratches fortunately.
What prove he didn't scratch it, that's kind of a silly thought. I think most managers take the mantra that the customer is right and if he says got it scratched, he's telling the truth.
I agree, I hope he gets it replaced
Just saying its hard to being back damaged items when you cant prove you didnt cause it
Just saying its hard to being back damaged items when you cant prove you didnt cause it
I wouldn't put that in my Mac either.
I'm sure they'll just give you another copy. I wouldn't worry about it. PITA though.
It's just not an answerable question.
"Can you prove that you didn't scratch it yourself?"
"Sure, here's the footage from the video crew that records everything I do all day. You can clearly see that when I took it out of the box, it was already scratched."
True story
I bought some furniture
There is a gouge on the head board which i noticed a month after i bought it
Called the store and they said I did it and I could not prove I didnt so I was **** out of luck
So yes, it is an argument stores can and do make
I believe you. Just be prepared to get asked that question possibly
True story
I bought some furniture
There is a gouge on the head board which i noticed a month after i bought it
Called the store and they said I did it and I could not prove I didnt so I was **** out of luck
So yes, it is an argument stores can and do make
I think there's a bit of a difference between a $29 DVD purchased today (to be returned tomorrow) and a piece of furniture you've owned and used for over a month.
Perhaps if you would have noticed the gouge the same day you bought the headboard you could have exchanged it. After a month of use, you're SOL.
Sorry, not the same.
How is it not the same?
The OP opened the disk....as in took it out of the package.....as in open to an environment that apple no longer controls. The OP cant prove he didn't put it in a drive
That's my point. Time of ownership has nothing to do with it
With that said, I hope he gets a new DVD
I bought mine direct from the apple store no scratches. And if they don't give you one try this.
http://www.metacafe.com/watch/506140/clean_any_scratched_cd_or_dvd_with_ease/
http://www.metacafe.com/watch/506140/clean_any_scratched_cd_or_dvd_with_ease/
Just take it back and tell them its scratched. Apple Stores have reasonable people.
These other replies are so much more difficult than this has to be.
Less than 1 day ≠ 1 month
Time of ownership absolutely has something to do with it.
Why do you think stores have 14 or 30 day return policies?
I agree. I can't prove anything. Sad but true indeed.
Hopefully they won't see me as a lyer.
No it doesn't. Usage and soley usage does.
And if it is seen to been opened, you have to pay a restock fee dont you
Now show me a store that accepts damaged returned merchandise without making case by case exceptions for full refunds
An example:
You buy books for college that come prepackaged in a plastic wrap. You have 2 weeks to get a full refund (which you do)
You open that package making the book used. You see that the book has a tear
You will not get a full refund as the package has been broken
No you are wrong. You bought something and a month later found a purported defect. This guy gets home and opens the box only to find out it has a DVD with a huge scratch on it. So no, your argument isn't all that valid here.True story
I bought some furniture
There is a gouge on the head board which i noticed a month after i bought it
Called the store and they said I did it and I could not prove I didnt so I was **** out of luck
So yes, it is an argument stores can and do make
I believe you. Just be prepared to get asked that question possibly
I'd be straight up pissed if I was asked this question within the same day or even the next day of getting a piece of software. Especially since all I would want is a straight exchange. What good does it do him to **** his DVD up and then have to go back? What is he gaining? He's not returning a drop in dvd for retail packaging or anything like that.
He is going to exchange it. Same product. It's like "DVDs can only be exchanged for the same title." That ring a bell?
OP: I'm sure it'll be fine. When you get your new DVD I would make an image of it for safer keeping. I understand the DVDs they used this time around weren't as high quality as the ones we've seen in the past.
Amazon. I bought a DVD from them and it arrived scratched. They sent me a new copy, paid for me to send the damaged one back, and gave me a gift certificate for my trouble. I didn't have to fight with them at all, they just offered all of that when I politely contacted them.
It is valid in many situations I have come across
i agree
At times. I have purchased games before that didnt work and I was told I was out of luck as it was damaged
I have had your scenario happen with movies though
I agree it will most likely be fine too
Make a backup disk for sure
Another:
iFrogz
The paint on the iFrogz Luxe iPhone case I bought from Amazon stared cracking and peeling. I called iFrogz, they asked for a photo, and they sent me a replacement. They didn't ask me to prove anything.
iFrogz
The paint on the iFrogz Luxe iPhone case I bought from Amazon stared cracking and peeling. I called iFrogz, they asked for a photo, and they sent me a replacement. They didn't ask me to prove anything.