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Looks like Apple/DHL lost my macbook pro.

E

Eallan

macrumors 6502
Original poster
Sep 12, 2007
279
16
Well I took it in to get repaired on the 26th. A week later they couldn't tell me anything and someone from the store finally told me the reason.

"There hasn't been a status update because they can't find it."

I had taken the password off that day (IDIOT) to make it easy for the repair depo, so now whoever stole my laptop has all my data :( :( :(

I'm waiting til tomorrow to get a call from DHL as my case was "Escalated" (They like to throw that word around, it doesn't really mean anything).

It's looking more an more like my 5-7 day repair time will be a good while longer until I have a computer again.

VERY disappointed with applecare and this whole experience. I realize it's the exception and not everyone's laptops get stolen, but I personally think one is unacceptable. I'd be looking for a different parcel carrier if a $2500 laptop came up missing even once.

:(
 
Maybe they just lost it and nobody stole it? Besides asked for your money back, plus some more for lost data. Better sue them in small claims court.
 
alphaod said:
Maybe they just lost it and nobody stole it? Besides asked for your money back, plus some more for lost data. Better sue them in small claims court.
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Agreed. I am not sure if you can get extra money for the lost data. but at least you can get a new laptop from Apple or $2500 back from DHL.
 
alphaod said:
Maybe they just lost it and nobody stole it? Besides asked for your money back, plus some more for lost data. Better sue them in small claims court.
Click to expand...

Yep that's what i would do... Yes, it will take time but it's not like your going to end up empty handed.... who knows, you just might score a brand new maxed out MBP to compensate.... unless you already had a brand new maxed out MBP, then i guess your left with what you started with.
 
Wow ... this makes me thankful I didn't mail my laptop in. Enough bad things have happened to me over the past 2 weeks, from getting my car totaled, to almost having to pay $750 for a fixed LCD screen on my macbook pro.

But look at it this way, if your laptop isn't found within the next few days, express to them how important it is and how they have no choice but to reimburse you with a new macbook pro. And since it's so close to the 14th, you might be able to get the brand new model, for free!
 
Apple had nothing to do with losing your laptop, other than the fact that they chose DHL. Bearing in mind that UPS or FedEx could have lost it just the same. ;)
 
mojohanna said:
Apple had nothing to do with losing your laptop, other than the fact that they chose DHL. Bearing in mind that UPS or FedEx could have lost it just the same. ;)
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But DHL has lost more and made more mistakes then any shipping company I've used.
 
alphaod said:
But DHL has lost more and made more mistakes then any shipping company I've used.
Click to expand...

No...UPS is far worse. DHL and FedEx are the only companies I trust. UPS never delivers on time, or they deliver it at like 7:00PM, or next day which is unacceptable, and they overcharge more than anything. A 1 pound package (Ground) should not cost over $10 to ship. Go to DHL or FedEx and its more like $5-7.
 
I've had good experiences with fedex personally.

I place the blame on both of them :). Apple decided to ship it out and use DHL.

It's been a week and a half just about when i'll speak with the DHL guy tomorrow. I simply cannot wait much longer without a laptop. I guess i'll just tell him that.
 
dhl

i ordered something. they used dhl. dhl sent the package most of the way and then less than 5 miles from my house they placed the package in the us mail. no bs on this. it really happened. dhl was airborne express. so the name change tells you all you need to know about their reliability. if i had a choice i would never use them.
 
I am fairly certain when I went to inquire about an issue that may have resulted in my laptop having to be sent in for repair they were clear, back up your data as your hard drive will most likely be formatted!

So Apple uses DHL and DHL lost your notebook. It's DHL's fault. Apple lost your notebook with all your personal data without a doubt entirely your fault!

You will probably get your notebook replaced and nada for leaving your crap on there without having a backup. I would NEVER let my laptop out of my sight without having a backup of what is on there and if I ever sent it in for repair that hard drive would be spotless.
 
jessica. said:
I am fairly certain when I went to inquire about an issue that may have resulted in my laptop having to be sent in for repair they were clear, back up your data as your hard drive will most likely be formatted!

So Apple uses DHL and DHL lost your notebook. It's DHL's fault. Apple lost your notebook with all your personal data without a doubt entirely your fault!

You will probably get your notebook replaced and nada for leaving your crap on there without having a backup. I would NEVER let my laptop out of my sight without having a backup of what is on there and if I ever sent it in for repair that hard drive would be spotless.
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I did back it up, that doesn't change the fact that someone has my data out there, which really irks me.

Probably get my notebook replaced? I would certainly hope the probability is one.
 
Every time I got my powerbook repaired, they just asked for my password. It would probably be best if you keep password protection on, and just phone in your password... for next time of course.
 
Jatku said:
Every time I got my powerbook repaired, they just asked for my password. It would probably be best if you keep password protection on, and just phone in your password... for next time of course.
Click to expand...

In hindsight I should have just made up a quick temporary password. You know what they say about hindsight however. I was just making things easy :(. I assumed this was a common occurance and there wasn't really a chance of this...
 
noodle654 said:
No...UPS is far worse. DHL and FedEx are the only companies I trust. UPS never delivers on time, or they deliver it at like 7:00PM, or next day which is unacceptable, and they overcharge more than anything. A 1 pound package (Ground) should not cost over $10 to ship. Go to DHL or FedEx and its more like $5-7.
Click to expand...

I won't say UPS has been error free. I only ship FedEx myself.
 
noodle654 said:
No...UPS is far worse. DHL and FedEx are the only companies I trust. UPS never delivers on time, or they deliver it at like 7:00PM, or next day which is unacceptable, and they overcharge more than anything. A 1 pound package (Ground) should not cost over $10 to ship. Go to DHL or FedEx and its more like $5-7.
Click to expand...

Everyone has their own horror/success stories with shipping companies. All it took for me was two lost computers (not mine, company's) and I will never use them again, despite pressure due to their prices.
 
Jatku said:
Every time I got my powerbook repaired, they just asked for my password. It would probably be best if you keep password protection on, and just phone in your password... for next time of course.
Click to expand...

To someone who has physical access to the machine, the password wont mean a thing. There are so many different ways to defeat it. No security measure can protect your computer if the person has physical access.
 
I remember sending in my old HP iPod for a battery replacement, waited a week, then got a call from Apple saying "Oh yeah, we recieved your iPod shipping box....with no iPod in it." I was so mad because I also had sensitive information on the drive. I called up FedEx (DHL wasn't like around at the time) and gave them a **** storm. Luckily they were understanding and were to refund me with a new iPod.

Long story short...I lost a black and white 20GB HP iPod, and I gained a brand new 30GB iPod Video (which had just come out at the time.) I actually gained from it.
 
DHL not only loses stuff more than any other shipper, they've just laid off numerous employees over the last few months. In certain areas, more than ever, they contract out to independent shippers or the post office. I'm not suggesting that UPS and FedEx are without issues, but I can tell you that DHL is the worst of the 3. I have PLENTY of experience.
 
When I ordered 2 Dell laptops for some church employees, one was delivered. The other one wound up in a the wrong city and promptly "lost". At least DHL admitted it and Dell replaced the order quickly. I have another friend that ordered a Dell, and it never showed up with DHL shipping. He's been waiting for a few months for the refund from Dell (he got one from his credit card company already, but Dell still hasn't processed their side).
 
Apple Repair uses DHL to ship items. The DHL guy was too lazy to use the electronic directory at my front door and left a hang tag. How do I know? The directory rings my cell phone and I can buzz them in. Needless to say, I called as soon as I saw the hang tag and made him come back. I always use FedEx when possible. Don't even start me with the nightmares I have gone through with UPS. They are a local company but not a good reflection on Atlanta.
 
Blubbert said:
To someone who has physical access to the machine, the password wont mean a thing. There are so many different ways to defeat it. No security measure can protect your computer if the person has physical access.
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I would think that most of the thieves are not actually going for the information in the machine. Maybe I'm wrong, but it would probably be easier making fake sites and emails than stealing a whole laptop. Having no password is like having a wide open door to your home, it's more inviting to petty thieves than a closed door that's not locked.
 
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