lost Pages files on ipad in ios11

Discussion in 'iPad' started by sjleworthy, Oct 1, 2017.

  1. sjleworthy macrumors 65816

    sjleworthy

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    #1
    sorry if this is the wrong forum, but....

    installed ios11 on my ipad pro 1st gen 12 inch yesterday. (did and itunes backup first).

    all seems to have been a smooth process, other than a fair few Pages files dont open. the file name is there, but there's nothing in them and they wont open.

    any idea how to retrieve these individual files without a restore?
     
  2. Wreckus macrumors 6502a

    Wreckus

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    #2
    If you haven’t already, try opening them direct from the icloud or files app.
     
  3. sjleworthy thread starter macrumors 65816

    sjleworthy

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    #3
    i dont use icloud, and the same is in the files app - file headers or names, but no content.
     
  4. Wreckus macrumors 6502a

    Wreckus

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    #4
    Do you use any cloud services like Google Drive or MS OneDrive?

    If not, i’m Not sure unless you can do anything in iTunes on your pc if you use Itunes to backup your ipad.
     
  5. sjleworthy thread starter macrumors 65816

    sjleworthy

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    #5
    i dont use any cloud services for backups. just local pc for itunes backups.

    i've seen 3rd party apps that you can extract individual files from the backups, but not Pages or Numbers files
     
  6. Wreckus macrumors 6502a

    Wreckus

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  7. sjleworthy thread starter macrumors 65816

    sjleworthy

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  8. Wreckus macrumors 6502a

    Wreckus

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    #8
  9. sjleworthy thread starter macrumors 65816

    sjleworthy

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    #9
    thanks Wreckus

    I've now tried several recovery applications. all do a good job, but none seem to deal with Numbers/Pages files. I'd have thought these would be obvious file types to extract.

    i had this issue last time i updated a major ios - always Pages files are the issue. old or new, it doesn't discriminate.
     
  10. Wreckus macrumors 6502a

    Wreckus

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    #10
    No problem. Sucks that this keeps on happening to you.
     
  11. sjleworthy thread starter macrumors 65816

    sjleworthy

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    #11
    I suppose the obvious other option is a restore from backup. I’d prefer not to do this as i’ve been using my ipad for a day or 2 adding data to it.
     
  12. Wreckus macrumors 6502a

    Wreckus

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    #12
    You can; However, there is the risk that restore won’t bring those files back as well.
     
  13. sjleworthy thread starter macrumors 65816

    sjleworthy

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    #13
    Thats true. The question is i suppose do the files not backup correctly, or not restore correctly. Or both.
     
  14. Wreckus macrumors 6502a

    Wreckus

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    #14
    My guess is that they didn’t back up correctly or not at all. Hence why they aren’t available when you did the restore. Which also leads me to believe that when you don’t have a proper backup or cloud service in place, the pages documents are deeply tied to the actual pages app. Which leads me to my next question, when you did the restore, did you have the re-download the pages app? Or was it immediately available once the restore was complete.
     
  15. sjleworthy thread starter macrumors 65816

    sjleworthy

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    #15
    I havent done a restore. I backed up through itunes, then updated the ios from 10 to 11. Now missing files.

    I tried icloud backup a year or so back, but all i had was duplicate and copies of everything appear on my ipad - 2 each of all contacts, 2 each of all diary entries, 2 each of files etc etc. Stupidly annoying. So never use it. I just use itunes backup, which is a bit frightning to suspect might be dodgy.

    My best solution before ios upgrade in the future might be to zip up and email copies of all files to myself as extra security.
     
  16. masotime macrumors 68020

    masotime

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    #16
    Are your iTunes backups encrypted? Non-encrypted backups don’t save user data if I remember correctly.
     
  17. sjleworthy thread starter macrumors 65816

    sjleworthy

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    #17
    they must be as 90% of my user data gets saved. only the odd few files dont save. old or new files, it has no logic. quite random which wont be saved. but it's only Pages that really seam to be hit and miss.
     
  18. masotime macrumors 68020

    masotime

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    #18
    I believe you, but just to be sure, when you connect your iPad to your desktop, is the checkbox below selected?

    https://www.****************/images/tips/Encrypt-iPhone-backup.png
     
  19. sjleworthy thread starter macrumors 65816

    sjleworthy

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  20. ApfelKuchen macrumors 68030

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    #20
    Non-encrypted backups don't save specific user data - health data, saved passwords, website history, and wifi settings. https://support.apple.com/HT205220 Pages documents ought to be part of any iTunes backup.
     
  21. masotime macrumors 68020

    masotime

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    #21
    Hmmm... Although the description in the screenshot says "account passwords and Health data" - perhaps Pages is weird that it classifies documents under that. Maybe worth a try, but at this point it's a little late. Still, if you have the time, it might be worth an experiment to see if it backs up and restores properly as an encrypted backup. It's also good to encrypt your backups anyway :)
    --- Post Merged, Oct 4, 2017 ---
    Yes fair enough, but still worth a try I think. Personally encryption gives me peace of mind knowing that even if the data is somehow lost or accidentally uploaded to the cloud, it's inaccessible without a password.
     
  22. sjleworthy thread starter macrumors 65816

    sjleworthy

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    #22
    so in other words, no reason why not to use encrypted backup as standard really.

    do encrypted backups save more than non-encrypted as it seams, or does it loose other data that non-encrypted saves?
     
  23. masotime macrumors 68020

    masotime

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    #23
    Encrypted backups definitely save more than non-encrypted, and don't lose anything that unencrypted ones do. There's only the inconvenience that you have to set and remember a password, which is probably why it's not the default.
     
  24. sjleworthy thread starter macrumors 65816

    sjleworthy

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  25. ApfelKuchen macrumors 68030

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    #25
    Exactly. Unlike most others kinds of forgotten passwords, if you forget an iTunes backup password, there's no password reset, no way to restore from the backup.

    This is one of the reasons an iCloud backup is superior - there are ways to reset a forgotten iCloud password.
     

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30 October 1, 2017