Unfortunately I typed too soon, but it was more of me misunderstanding than anything. Apparently they're not going to send new phones, rather just a box for repairs so I have to send my phone out to them to repair. She said it'll take 7-10 business days. Being that my wife and I use our cell phones as the house phones as well I told her that it's completely unacceptable. She said that's all she could do. To say I'm pissed is an understatement. Maybe I'll take the hour drive up to Syracuse to the Apple store up there to see what they can do.
So much for the legendary customer service...