Loyalty Credit from VZW and rep says no iPhone 5

Discussion in 'iPhone' started by Mace1856, Oct 3, 2011.

  1. Mace1856 macrumors newbie

    Joined:
    Oct 3, 2011
    #1
    In addition to being eligible for upgrade on both my lines with VZW, my wife (the primary account holder), has an additional $50 loyalty credit. So theoretically, if the iPhone 4S/5 was $199 then I should be able to get it for $150 for her, and $200 for myself.

    However, when I check for eligbility online through store.apple.com from the iPhone 4 product page, it returns the current iPhone 4 as being sold to me for $199 (16GB model) on my wife's number, as well as mine. Is it true that the additional VZW loyalty credits can only be used if ordering through VZW directly?

    Here is my chat with an online Apple rep, but I'm not sure he entirely knew what I was talking about since he said its not a common problem. I would think it HAS TO BE a common question, since many customers get the additional credit. Also, I asked about the iPhone 5. His answer is interesting but I'm sure it doesn't mean anything one way or another, right? ;)


    You are chatting with XXX, an Apple Expert
    Hi, my name is XXX. Welcome to Apple!
    Hello! Welcome to the Apple Online Store! How are you doing tonight?

    Quick Q. I look up my eligibility online through your store.apple.com for the iPhone, and it says I can upgrade for 199 (16GB version)

    Alright, how can I help there?

    but on my online verizon account, it says i have an additional $50 credit
    "loyalty credit" as they call it

    That would be separate from the Apple Online Store, and would not be able to be used here.

    Is this a common problem? B/c a lot of people get this additional credit

    This would not be a common problem, but here we would be separate from their credits and we would not be able to use those credits.

    OK. Also any insight on the iPhone 5? ;)

    There would not be an iPhone 5 to have insight on.

    OK - hey thanks for your help!
     
  2. Zepaw macrumors 65816

    Zepaw

    Joined:
    Apr 18, 2010
    Location:
    MN
    #2
    I don't know about this specific issue but from dozens of calls to AT&T and Verizon customer support you can call once and then call 5 minutes later and have two reps tell you completely opposite information. Don't give up after one try.
     
  3. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #3
    Call them whenever you actually plan to upgrade your phone. They're more helpful over a phone call
     
  4. MacBootyDaddy macrumors newbie

    Joined:
    Oct 3, 2011
  5. Abyssgh0st macrumors 68000

    Abyssgh0st

    Joined:
    Jan 12, 2009
    Location:
    Norman, OK
    #5
    Surely some lowly chat rep would not be aware of the iPhone 5, therefore he/she cannot acknowledge its existence.
     
  6. Mike84 macrumors 6502a

    Joined:
    Jun 23, 2010
    #6
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

    Seems like the rep was clear. The credits are strictly on the verizon side of things.
     
  7. Mace1856 thread starter macrumors newbie

    Joined:
    Oct 3, 2011
    #7
    I agree that he wouldn't know, but it is interesting the way he phrased it. He could have easily said "we do not know about any upcoming iPhones or products" but instead said what he said. I still agree with you -- there's no way he knows one way or another.


     
  8. ifluckrunsout macrumors newbie

    Joined:
    Oct 1, 2011
    Location:
    Alamo City, USA
    #8
    Call it a hunch, but I highly doubt a CSR would spill the beans the day before one of the most anticipated announcements... If they knew anything about it at all.
     
  9. dave006 macrumors 68020

    Joined:
    Jul 3, 2008
    #9
    Yes, the Apple rep and their system has no way to process a credit that you carrier has chosen to offer you.

    You will have to complete the transaction directly with Verizon for this credit.

    As an example: would you expect Verizon to accept an Apple gift card that you had from a previous Apple transaction?

    Dave
     
  10. MallCop macrumors 6502

    Joined:
    Jan 7, 2011
    #10
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

    Yes you have to buy from Verizon in order to get the $50
     
  11. The Californian macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #11
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

    You're pretty much trying to use a McDonalds gift certificate to buy a TV at Best Buy.
     
  12. treyjustice macrumors 65816

    treyjustice

    Joined:
    Jun 14, 2009
    Location:
    TX
    #12
    It is a $50 VERIZON credit why would you be able to use it at APPLE? That is like using a walmart gift card at target. Apple Reps don't know if an iphone 5 is coming or not how would they? lol
     
  13. famoussasjohn macrumors 6502a

    famoussasjohn

    Joined:
    Jul 7, 2010
    #13
    Why do people bother calling in before a phone is announced to see if they are getting a phone? STOP CALLING AND ASKING. WE WON'T KNOW UNTIL IT'S ANNOUNCED! I work for Sprint and have been getting hammered by annoying people like you. Why can't you just wait and see what Apple is actually going to release?
     
  14. getKaos macrumors member

    Joined:
    Sep 2, 2011
    #14
    You don't honestly think an Apple Employee is going to out the iPhone 5 before it has been announced, just because you asked nicely, do you?
     
  15. famoussasjohn macrumors 6502a

    famoussasjohn

    Joined:
    Jul 7, 2010
    #15
    I'd assume he is in the same position as us agents that work with Sprint. Our scripting is sort of like "I do not have any available information in regards to unannounced products, but you may visit Sprint.com/news(or whatever) for product announcements." The scripting sucks.
     
  16. AppleFanatic10 macrumors 68030

    AppleFanatic10

    Joined:
    Nov 2, 2010
    Location:
    Encino, CA
    #16
    I don't think the people that actually know when certain phones are coming out are allowed to tell the reps anything. Which is mostly why some reps will just tell you "no, *this phone* won't be coming out".
     

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