Things have changed at Apple, I used to have good luck with getting things like you mentioned fixed, but Apple now takes a HARD stance against fixing anything or doing anything for anyone that doesn't have applecare on a product... even if it's a manufacturing defect. The will now flat out tell you "it's your problem, too bad".
My last two encounters with Apple have absolutely turned me in the direction of moving away from their products, unforunately.
A glaring issue is the $600 (after tax) Airpods max that keep failing people, they no longer pair with peoples hardware and then fail completely for no reason. I had a $600 pair that never left the house and were in mint condition, they started having problems and just bricked... at 14 months of ownership! Never been wet, mishandled, or abused. I took them into Apple and the absolutely refused to do anything for me even though it's well documented throughout the internet that this is a manufacturing defect in a lot of these headphones. It shocked me that they didn't care that their $600 headphones failed me after a year and told me I should have just bought applecare.
I also had a problem with the battery in my Iphone a year ago, and again they refused to do anything for me. They just don't care like they used to... it's no surprise that their profit margins are way up, they have taken a hard line stance to leave customers with defective products!
And I am THE biggest apple fan and everything I own is Apple. I am slowly and methodically getting away from Apple given this new strategy of leaving customers holding expensive useless products because of THIER manufacturing defects.