Mac Mail: Unable to verify account

Discussion in 'Mac Basics and Help' started by Kjeldebu, Dec 2, 2016.

  1. Kjeldebu macrumors newbie

    Dec 2, 2016

    I've been frustrated with this question for the past week, and have posted the question on Apple Support forum, but no one seems to answer over there.

    I have 3 email accounts at one place (OVH). Last week on one of our 2 macs, the accounts (IMAP) failed to connect with the message 'unable to verify account or password'

    I think it happened at the same time as i updated the icloud password in Keychain by deleting the keychain folder. I had that annoying "local settings" pop-up continually. So that's what I read had to be done, something about keychain not having updated its password if i remember well. ( in-after-changing-my-password - solution worked fine btw)

    I think I have tried about everything:

    - Compared email account settings between both computers

    - Deleted the login in Keychain Access and resubmitted the password

    - Re-entered the password in the email account settings...

    The most frustrating of it all: 2 out of 3 accounts work fine after having deleted the login in keychain access. One still refuses to connect. As Murphy likes it, it's our main email address.

    Any help really would be appreciated!


  2. ivanwi11iams Contributor


    Nov 30, 2014
    Kennesaw, GA
    Hmm, I don't know much, if anything about Keychain access.
    However, to confirm:
    - on said Mac, can you log into email via the web? This will confirm that the credentials are correct
    - as a test, on said Mac, create a new test login account (account to log into the Mac). Once done, setup the email account and see if you can access it
    - if you can access on the new test account, then that might give you an idea that is it truly related to the Keychain, or something similar
  3. JohnDS, Dec 2, 2016
    Last edited: Dec 3, 2016

    JohnDS macrumors 65816

    Oct 25, 2015
    Create as second account with the same credentials. It should create new message folders which will re populated from the IMAP server. Once you are satisfied you have everything, just delete the non-working account.
    --- Post Merged, Dec 2, 2016 ---
    P.S. If your service provider also offers webmail, before you do anything try to log onto the account using webmail to make sure your password is correct. If you can't log on using webmail, it will probably offer you an option to reset your password.
  4. Kjeldebu, Dec 3, 2016
    Last edited: Dec 3, 2016

    Kjeldebu thread starter macrumors newbie

    Dec 2, 2016
    Thanks to both, haven't thought of creating a new account.
    Will try this and let you know how that went.

    Webmail and password checked. Works fine.
  5. satcomer macrumors 603


    Feb 19, 2008
    The Finger Lakes Region
    That on your account make sure you don't have some old Mail Plugin or something along that line!
  6. Kjeldebu thread starter macrumors newbie

    Dec 2, 2016
    New account set up, everything works fine on that one. Little concerned about deleting the old one as it seems IMAP worked fine but for the "sent" messages which don't seem to have synced correctly.

    Anyhow: problem solved, thanks to all.
  7. B74A macrumors member


    Mar 31, 2008
    Asia and Europe
    I had the same problem - came here for a solution, but now I solved it myself!

    I had this before but then it worked. Google account in my OS X mail, and it normally sends and receives OK, but now and then it pops up with a window (from accounts) saying "unable to verify account or password".
    Checking in a browser that OS X is enabled on this Mac, and all other devices work OK, it still says that. Several attempts, I AM SURE the password is correct.

    After I try to enter the password, and it says it can't do it, then I cancel that pop-up window. Now I see this:


    Notice the password field is BLANK! There are supposed to be some black circles (or large round dots, whatever you want to call them), but there is just blank.

    I filled my password there - and now it works fine!

    So try this:

    1) Enter password or not in the pop-up, doesn't matter

    2) Cancel that pop-up after it says "unable to verify account or password"

    3) Enter the password in the normal account box, as above.

    It worked for me, hope it can help others.
    --- Post Merged, Mar 23, 2017 ---
    Oh yes, and as soon as I entered the password there, literally within a second, gmail popped into the inbox.

    Just checked again, it's all good now. And fortunately, a very easy fix!

    Please, if it works for you, report back here. It's most likely a bug in Apple Mail.
    --- Post Merged, Mar 23, 2017 ---
    ... and now I just reported it to Apple. It must be some bug with that pop-up window in account settings and/or Mail app.

    Easy fix so they should be able to find that bug.
  8. Mikemail macrumors newbie

    Sep 5, 2017
    I can log into email on web and have cleared the keychain then rebooted. Glad it works for you. This did not work for me, after I click cancel there is a box asks for Internal/external url which I put and it still says "Unable to verify account name or password".... (this is why I hate macs)
  9. BuckeyeLover macrumors newbie


    Sep 14, 2017

    Apple Mail has suffered from this issue for 10 years. Why a multi-billion dollar company can't fix this problem and be compatible with the rest of the email world is beyond me.

    I'm about ready to take a hammer to this Macbook Pro.

    Another email client (like Outlook) doesn't solve this issue... it's inherent in OS X and keychain.
  10. bookmanjb macrumors newbie

    Jul 23, 2006
    I managed to solve it but it might not work for you.

    I had created my mail accounts in the Internet Accounts pref pane. I deleted them there and then set them up within the Mail pref Accounts window. Same exact settings in both; got the "can't verify" from the pref pane and it worked flawlessly when created within Mail prefs. Go figure.
  11. monokakata macrumors 68000


    May 8, 2008
    Hilo, Hawai'i
    Yes, I've had the same experience (via Internet Accounts = trouble, from within Mail = no trouble).

    I continue to use Mail, but it's a troublesome app. Not many days pass before it does something stupid -- lately, such things as creating two new folders (a main and sub) while following a rule that points to an existing main/sub with the same names and putting the new mail message in them. And then there's the infamous "draft that isn't current" problem.
  12. roki1958 macrumors newbie


    Apr 2, 2010
    Los Angeles
    In High Sierra you are not allowed to create a second account with the same credentials if one already exists.
  13. NorDakotan macrumors newbie


    Feb 19, 2019
    Works if I create account as POP instead of IMAP.

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