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JackB79 said:
Well I am going to check on Monday when the edu version comes to my door and if all is kosher then I'll return the new one I recive now if not then what I'll have to do is carefull switch out the bar code labels so I'll need some glue and a hair dryer but what ever if worse comes to worse I'll see one copy on half.com and keep the other one for myself.


Now regarding getting a copy if iLife/iWork etc. what you have to do is call up the apple customer support with your web order number and tell them you would like to make a complaint because it was not delivered as promised and you know that other people have been getting compensated this way. If the rep on the phone can't help you then ask to speak to a supervisor and complain to them (if you feel that it's worth your time). And if what Rod Rod said si true about the bar code then it should all be good and I'll be in the clear... lets just wait and see.

I was offered this deal too. But, since I already have both, they offered me a $30 credit on my next Apple store purchase. Just another option.

Hickman
 
I'll get my copy today.. woohoo. Apple has gave me a $30 store credit since it's late. Not too shabby because I was thinking of buying an Airport Express anyway.
 
Well I pulled it off... I was able to buy a copy at a reseller on friday because my copy from apple was delayed till monday waited until monday when fed ex came and then returned the one from apple to the store no fuss no muss and I was playing with Tiger all weeked.
 
adamberti said:
Anyone get their Up-to-Date copy yet? I'm still waiting :(

-Adam


yeah I got one of those too today

This is what came in todays mail

1) up to date copy of tiger
2)free copy of iLife bc my edu version of tiger was late
3) 1 gig of ram for my PB 12"1.5gig

very happy

(although I allready have iLife so I wanna sell it)
 
I still haven't receive it! I purchased onlin 4/18. I called and fished for something for free and got squat. So nothing for free and still no Tiger. Anyone else in the same boat?
 
Advance The Man said:
I still haven't receive it! I purchased onlin 4/18. I called and fished for something for free and got squat. So nothing for free and still no Tiger. Anyone else in the same boat?

Just got my Up-to-date today... after I spent $2500, they couldnt seem to ship it out the same time as everybody else... [/rant]

I called last night and was told that the garunteed delivery was only for full retail deliveries, so if you ordered that, I'd call back. Politely explain that you purchased it through the AppleStore because they guarunteed it by last friday. Don't let them tell you otherwise! Also inform them that you have talked to other people whom have been offered free software by Apple as compensation for the mix-up. If they can't help you, just ask to speak to a supervisor.

But based on what everyone else is saying, you should get something.
 
This may or may not ez your pain

Advance The Man said:
I still haven't receive it! I purchased onlin 4/18. I called and fished for something for free and got squat. So nothing for free and still no Tiger. Anyone else in the same boat?

Order a refurb. 1.8 DP on April 7th. Was told that it'd be shipped next day-my name on it(right). April 11 nothing from Apple,other than the extended warranty I didn't order was on the way. l Called the 12th to cancel,bc of the way it was being handled. Talked into keeping the order, "it qualifies for the 10.4 update and will be treated as a NEW item, thats why you should buy from us". OK, if I don't get an email and tracking no. tonite, I'm cancelling. Got an email. All is good. Beautiful machine. My 3rd Apple desktop since '90 and 8th product(monitors-laptops).
Sent in up-to-date + a check weeks ago and got this today. YOUR PRODUCT DOES NOT QUALIFY. No check either.
Called and they can't figure if its the shipping date or the order date or that its a refurbed item that's causing the reject.
Its not worth the time to cause a stir, but for Apple salesmen to stup to this, man what are those people making on sales! https://forums.macrumors.com/newreply.php?do=newreply&p=1437606#
 
Healy6er said:
Order a refurb. 1.8 DP on April 7th. Was told that it'd be shipped next day-my name on it(right). April 11 nothing from Apple,other than the extended warranty I didn't order was on the way. l Called the 12th to cancel,bc of the way it was being handled. Talked into keeping the order, "it qualifies for the 10.4 update and will be treated as a NEW item, thats why you should buy from us". OK, if I don't get an email and tracking no. tonite, I'm cancelling. Got an email. All is good. Beautiful machine. My 3rd Apple desktop since '90 and 8th product(monitors-laptops).
Sent in up-to-date + a check weeks ago and got this today. YOUR PRODUCT DOES NOT QUALIFY. No check either.
Called and they can't figure if its the shipping date or the order date or that its a refurbed item that's causing the reject.
Its not worth the time to cause a stir, but for Apple salesmen to stup to this, man what are those people making on sales! https://forums.macrumors.com/newreply.php?do=newreply&p=1437606#
Wait one second, they sent you in writing that you qualify? I would take them up on it since they wrote you that you did qualify. Contact the store and ask to speak to the manager and tell them you got it in writing that you qualified from the sales clerk, and yet their website isn't letting you have it.
 
Healy6er said:
Order a refurb. 1.8 DP on April 7th. Was told that it'd be shipped next day-my name on it(right). April 11 nothing from Apple,other than the extended warranty I didn't order was on the way. l Called the 12th to cancel,bc of the way it was being handled. Talked into keeping the order, "it qualifies for the 10.4 update and will be treated as a NEW item, thats why you should buy from us". OK, if I don't get an email and tracking no. tonite, I'm cancelling. Got an email. All is good. Beautiful machine. My 3rd Apple desktop since '90 and 8th product(monitors-laptops).
Sent in up-to-date + a check weeks ago and got this today. YOUR PRODUCT DOES NOT QUALIFY. No check either.
Called and they can't figure if its the shipping date or the order date or that its a refurbed item that's causing the reject.
Its not worth the time to cause a stir, but for Apple salesmen to stup to this, man what are those people making on sales! https://forums.macrumors.com/newreply.php?do=newreply&p=1437606#


I used the up-to-date program when I got my last refurb powermac when Panther came out.
 
gopher said:
Wait one second, they sent you in writing that you qualify? I would take them up on it since they wrote you that you did qualify. Contact the store and ask to speak to the manager and tell them you got it in writing that you qualified from the sales clerk, and yet their website isn't letting you have it.

Nope, didn't send in writing, just over the phone. At first the salesperson,of today #4, said that it would qualify. Then she, like I, went to the web site for the upgade and got the same massage I got when I first applied, "item isn't in our database".
I asked "is my computer in the database"?. No she said. I said not in any base. She said " I can't answer that". "Why not" was my reply. A blank. I may have a very special unit here-maybe CIA had this before.
That is the same response I got weeks ago from the third Apple personal. Weeks ago I called to see what was going on with the serial number, and no one could figure it out. I was assured that the computer was in the program, after their reviewing of the receipt, and just send the papers and money not to go through the web site. So I did-not good reply from them. They are not sure about the check, neither am I, it may be lost or get cashed weeks from now........
I know now that the folks at Apple are no better at handling sales and after sales service than other places around here. I've never had problems with Apple Store before, now I'm thinking they're employees are more into sells--- than happy customers. I mean - you can't tell me if my computer is in the database! More like their time is more spent on other things -sells-sells-sells- than tell me why I didn't qualify.
 
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