Mac won't receive a phone call or facetime call

[Celtic Warrior]

Hey folks,

For some reason a few months long, I'd get a notification of a facetime call or a phone call on my mac but the device would not get the call so I can pick it up or decline the call. It's just frustrating to not be able to use my computer. I've looked up online and tried all the methods and the issue still persists. My computer is an iMac with an M1 chip with Big Sur O.S. Is there any tip or suggestion that I could go over?

Thank you

 

[chabig]

For phone calls, you have to go Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices. Note, this is on the phone, not the Mac.

Make and receive phone calls on Mac, iPad, and Apple Vision Pro - Apple Support

If you have an iPhone, you can use your Mac, iPad, or Apple Vision Pro to make and receive iPhone cellular calls.

support.apple.com

 

[Celtic Warrior]

For phone calls, you have to go Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices. Note, this is on the phone, not the Mac.

Make and receive phone calls on Mac, iPad, and Apple Vision Pro - Apple Support

If you have an iPhone, you can use your Mac, iPad, or Apple Vision Pro to make and receive iPhone cellular calls.

support.apple.com

I tried that but still did not work.

 

[jav6454]

Quick basic questions:

• Do you have Bluetooth enabled on both devices?
• Do you have the same iCloud account correctly logged in?
• Are both devices setup for Continuity?

Most likely you are going to answer yes. But just a quick check doesn't hurt.

 

[Celtic Warrior]

Quick basic questions:

• Do you have Bluetooth enabled on both devices?
• Do you have the same iCloud account correctly logged in?
• Are both devices setup for Continuity?

Most likely you are going to answer yes. But just a quick check doesn't hurt.

I've done all these stuff as well and no luck

 

[chabig]

Try logging out and back in.

 

[jav6454]

I've done all these stuff as well and no luck

Are all devices updated to the latest OS they can?

 

[Celtic Warrior]

Are all devices updated to the latest OS they can?

My phone is but I’ve been using Big Sur on my Mac version 11.6.

 

[jav6454]

Can you update your Mac to a higher OS or is there a reason why you haven't. I am thinking the old OSX version is acting up.

 

[BH1947]

I had this issue with Big Sur on my 2015 iMac and found my problem to be due to my VPN for some reason. If you have a VPN running try qiitting it and see if this helps.

 

[Celtic Warrior]

Can you update your Mac to a higher OS or is there a reason why you haven't. I am thinking the old OSX version is acting up.

It worked actually. Thank you for the suggestion