MacBook 12" C key failing

Discussion in 'MacBook' started by appleuserindc, May 22, 2015.

  1. appleuserindc macrumors newbie

    May 22, 2015
    The C key on my new MacBook has a subtle but noticeable problem.

    I noticed yesterday morning that typing C wasn't always registering. I played around with the key and discovered that pressing the top of the key registered a normal click like the rest of the keys, but pressing at the bottom of the key was mushy with no click.

    I have an appointment at the Genius Bar Monday.

    I'm posting this to see if other people have a similar problem. Never had a key fail on an Apple keyboard before and I'm worried that this one broke just five weeks in. Hope it isn't an issue with the new keyboard tech.

    Also -- anyone know what the repair process will be? Brand new MacBook or actual repair?

    Otherwise, love the Macbook -- perfect as a companion to my iMac and perfectly speedy for what I need -- Web, email, writing.
  2. mikeray macrumors regular

    Jan 17, 2006
    Brooklyn, NY
    My enter key was failing just like you said. However right before my Genius Bar appointment it fixed itself and now works fine again! Almost like there was a crumb stuck in it or something.
  3. appleuserindc thread starter macrumors newbie

    May 22, 2015
    Thanks! Yeah, I wonder if it's something like that. I tried compressed air but it didn't work. We'll see!
  4. mattopotamus macrumors G5


    Jun 12, 2012
    A few of us had key problems
  5. appleuserindc thread starter macrumors newbie

    May 22, 2015
  6. palmwangja macrumors regular


    Apr 12, 2015
    would you tell us how things go with Genius Bar later on?
    I have a similar symptom with one of my keys... :(
  7. appleuserindc thread starter macrumors newbie

    May 22, 2015
    Will do.

    Seems like this may be a broader problem.
  8. darkgremio macrumors 6502

    Jul 17, 2011
    I have had the same problem somewhat, with my delete key and a key not even registering. I evidently got my rMB at Bestbuy and just exchanged it.
  9. rodknocker, May 24, 2015
    Last edited: May 24, 2015

    rodknocker macrumors 6502

    Jul 4, 2011
    Got the same problem here with the right cursor key.

    Apple will replace the keyboard.
  10. appleuserindc thread starter macrumors newbie

    May 22, 2015
    People wanted to know what happened at the Genius Bar based on my original post. Here's my report.

    I took the MacBook in and the rep said it was the first MacBook 12" she'd seen. She confirmed the issue -- that the C key was spongy rather than clicky -- and checked the store stock. There were none and said it might take a few days. Which is fine because the only issue is that the C key doesn't always register.

    I asked if it could be repaired and she said no -- the machine needed to be replaced.

    Here's the interesting part -- when she entered all the info and the notes -- she said it got flagged by Apple engineering.

    Not sure exactly what that means, but must be that there's a problem that they're monitoring.

    Hope there's not a broad issue, but sounds like there might be.
  11. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    I do not think I have ever had a bad key/keyboard on any of my Apple laptops or Apple keyboards.
  12. tutux macrumors member


    May 4, 2015
    or maybe they monitor closely the new keyboard and track all ram relatives to that particular type of issue!
  13. Glockworkorange macrumors 65816


    Feb 10, 2015
    Chicago, Illinois
    I have an issue with the down arrow. It get stuck and makes a lot of noise.

    I took it into the Apple Store and they agreed to swap it out, however, they had none in stock and needed to order one for me. The genius confirmed they cannot fix those keyboard in house. I took the machine home and am waiting for the replacement.

    Yesterday a manager from Apple in Austin called me (I am in Chicago) to talk about the issue. He said the engineers are looking forward to getting my machine in hand to see the problem. They are expediting me a replacement MacBook and I should have it tomorrow.

    It looks as if Apple is especially keen on getting their hands on all machines with hardware problems and they will do their best to get you a new machine for a swap ASAP. This makes sense, as it is a brand new product and they are doing everything they can to get defective units back into the hands of their engineers to diagnose and fix the issue before new machines are manufactured.
  14. micqo macrumors regular

    Oct 9, 2014
    I just noticed the key "9" is not working 100%. The top, right side and bottom corners not registering, otherwise its work fine if I press it the middle. Just thinking could it be software bug or real hardware issue…?
  15. Animgif macrumors newbie

    Aug 4, 2010
    My down arrow key also didn't work when I got it. Took it to the genius bar and they said it should be replaced. They said they're expediting me another, but given that it's a 1.3 it appears I'm "in the queue" for another from China. Been since Sunday and no movement (online shows 3-5 weeks like a normal order but they swear to me that it's not going to take that long).
  16. MyopicPaideia macrumors 68000


    Mar 19, 2011
    San Diego, CA
    This is actually a bit concerning, it has proven to be a real problem, hopefully a relatively isolated one. Good to hear that Apple is owning the problem and taking it seriously. Would be interesting to be a fly on the wall and hear why the engineers are so keen on this particular problem. More than a couple of people are reporting being contacted by Apple engineers directly. :apple:
  17. micqo, Jun 3, 2015
    Last edited: Jun 3, 2015

    micqo macrumors regular

    Oct 9, 2014
    Has anyone tested this trick?

    Pressing option keys 5 times
  18. palmwangja macrumors regular


    Apr 12, 2015
    I don't understand this video.. ??
  19. palmwangja macrumors regular


    Apr 12, 2015
    This is a hardware glitch. You have to take it back. Same happened to me. :(
  20. BlakeBrattina macrumors 6502a

    May 10, 2011
    Bay City, MI
    Seems like a widespread issue and not a small case. I had a similar problem with my Type+ peripheral, but it ended up being something stuck under the key base that I had aired out. Granted, two totally different things.

    Good luck!
  21. micqo macrumors regular

    Oct 9, 2014
    Sorry, the trick was pressing option keys 5 times. I don't know is this work…haven't tried yet.
  22. 2015 macrumors member


    May 30, 2015
    Fortunately all my keys appear to be working fine.
  23. SidBoggle macrumors regular

    Sep 30, 2007
    Bucks, UK
    My X key has suddenly become very mushy at the bottom and no longer clicks properly.
  24. palmwangja macrumors regular


    Apr 12, 2015
    "suddenly" ?
    This obviously is not a good sign for every macbook users...
  25. palmwangja macrumors regular


    Apr 12, 2015
    You are such a lucky one! You better be proud of :)

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