MacBook 12" C key failing

Discussion in 'MacBook' started by appleuserindc, May 22, 2015.

  1. appleuserindc macrumors newbie

    Joined:
    May 22, 2015
    #1
    The C key on my new MacBook has a subtle but noticeable problem.

    I noticed yesterday morning that typing C wasn't always registering. I played around with the key and discovered that pressing the top of the key registered a normal click like the rest of the keys, but pressing at the bottom of the key was mushy with no click.

    I have an appointment at the Genius Bar Monday.

    I'm posting this to see if other people have a similar problem. Never had a key fail on an Apple keyboard before and I'm worried that this one broke just five weeks in. Hope it isn't an issue with the new keyboard tech.

    Also -- anyone know what the repair process will be? Brand new MacBook or actual repair?

    Otherwise, love the Macbook -- perfect as a companion to my iMac and perfectly speedy for what I need -- Web, email, writing.
     
  2. mikeray macrumors regular

    Joined:
    Jan 17, 2006
    Location:
    Brooklyn, NY
    #2
    My enter key was failing just like you said. However right before my Genius Bar appointment it fixed itself and now works fine again! Almost like there was a crumb stuck in it or something.
     
  3. appleuserindc thread starter macrumors newbie

    Joined:
    May 22, 2015
    #3
    Thanks! Yeah, I wonder if it's something like that. I tried compressed air but it didn't work. We'll see!
     
  4. mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #4
    A few of us had key problems
    http://forums.macrumors.com/showthread.php?t=1867551
     
  5. appleuserindc thread starter macrumors newbie

    Joined:
    May 22, 2015
  6. palmwangja macrumors regular

    palmwangja

    Joined:
    Apr 12, 2015
    #6
    would you tell us how things go with Genius Bar later on?
    I have a similar symptom with one of my keys... :(
     
  7. appleuserindc thread starter macrumors newbie

    Joined:
    May 22, 2015
    #7
    Will do.

    Seems like this may be a broader problem.
     
  8. darkgremio macrumors 6502

    Joined:
    Jul 17, 2011
    #8
    I have had the same problem somewhat, with my delete key and a key not even registering. I evidently got my rMB at Bestbuy and just exchanged it.
     
  9. rodknocker, May 24, 2015
    Last edited: May 24, 2015

    rodknocker macrumors 6502

    Joined:
    Jul 4, 2011
    #9
    Got the same problem here with the right cursor key.

    Apple will replace the keyboard.
     
  10. appleuserindc thread starter macrumors newbie

    Joined:
    May 22, 2015
    #10
    People wanted to know what happened at the Genius Bar based on my original post. Here's my report.

    I took the MacBook in and the rep said it was the first MacBook 12" she'd seen. She confirmed the issue -- that the C key was spongy rather than clicky -- and checked the store stock. There were none and said it might take a few days. Which is fine because the only issue is that the C key doesn't always register.

    I asked if it could be repaired and she said no -- the machine needed to be replaced.

    Here's the interesting part -- when she entered all the info and the notes -- she said it got flagged by Apple engineering.

    Not sure exactly what that means, but must be that there's a problem that they're monitoring.

    Hope there's not a broad issue, but sounds like there might be.
     
  11. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #11
    I do not think I have ever had a bad key/keyboard on any of my Apple laptops or Apple keyboards.
     
  12. tutux macrumors member

    tutux

    Joined:
    May 4, 2015
    #12
    or maybe they monitor closely the new keyboard and track all ram relatives to that particular type of issue!
     
  13. Glockworkorange macrumors regular

    Glockworkorange

    Joined:
    Feb 10, 2015
    Location:
    Chicago, Illinois
    #13
    I have an issue with the down arrow. It get stuck and makes a lot of noise.

    I took it into the Apple Store and they agreed to swap it out, however, they had none in stock and needed to order one for me. The genius confirmed they cannot fix those keyboard in house. I took the machine home and am waiting for the replacement.

    Yesterday a manager from Apple in Austin called me (I am in Chicago) to talk about the issue. He said the engineers are looking forward to getting my machine in hand to see the problem. They are expediting me a replacement MacBook and I should have it tomorrow.

    It looks as if Apple is especially keen on getting their hands on all machines with hardware problems and they will do their best to get you a new machine for a swap ASAP. This makes sense, as it is a brand new product and they are doing everything they can to get defective units back into the hands of their engineers to diagnose and fix the issue before new machines are manufactured.
     
  14. micqo macrumors member

    Joined:
    Oct 9, 2014
    #14
    I just noticed the key "9" is not working 100%. The top, right side and bottom corners not registering, otherwise its work fine if I press it the middle. Just thinking could it be software bug or real hardware issue…?
     
  15. Animgif macrumors newbie

    Joined:
    Aug 4, 2010
    #15
    My down arrow key also didn't work when I got it. Took it to the genius bar and they said it should be replaced. They said they're expediting me another, but given that it's a 1.3 it appears I'm "in the queue" for another from China. Been since Sunday and no movement (online shows 3-5 weeks like a normal order but they swear to me that it's not going to take that long).
     
  16. MyopicPaideia macrumors 68000

    MyopicPaideia

    Joined:
    Mar 19, 2011
    Location:
    Trollhättan, Sweden
    #16
    This is actually a bit concerning, it has proven to be a real problem, hopefully a relatively isolated one. Good to hear that Apple is owning the problem and taking it seriously. Would be interesting to be a fly on the wall and hear why the engineers are so keen on this particular problem. More than a couple of people are reporting being contacted by Apple engineers directly. :apple:
     
  17. micqo, Jun 3, 2015
    Last edited: Jun 3, 2015

    micqo macrumors member

    Joined:
    Oct 9, 2014
    #17
    Has anyone tested this trick?



    Pressing option keys 5 times
     
  18. palmwangja macrumors regular

    palmwangja

    Joined:
    Apr 12, 2015
    #18
    I don't understand this video.. ??
     
  19. palmwangja macrumors regular

    palmwangja

    Joined:
    Apr 12, 2015
    #19
    This is a hardware glitch. You have to take it back. Same happened to me. :(
     
  20. BlakeBrattina macrumors 6502a

    Joined:
    May 10, 2011
    Location:
    Pittsburgh, PA
    #20
    Seems like a widespread issue and not a small case. I had a similar problem with my Type+ peripheral, but it ended up being something stuck under the key base that I had aired out. Granted, two totally different things.

    Good luck!
     
  21. micqo macrumors member

    Joined:
    Oct 9, 2014
    #21
    Sorry, the trick was pressing option keys 5 times. I don't know is this work…haven't tried yet.
     
  22. 2015 macrumors member

    2015

    Joined:
    May 30, 2015
    #22
    Fortunately all my keys appear to be working fine.
     
  23. SidBoggle macrumors regular

    Joined:
    Sep 30, 2007
    Location:
    Bucks, UK
    #23
    My X key has suddenly become very mushy at the bottom and no longer clicks properly.
     
  24. palmwangja macrumors regular

    palmwangja

    Joined:
    Apr 12, 2015
    #24
    "suddenly" ?
    This obviously is not a good sign for every macbook users...
     
  25. palmwangja macrumors regular

    palmwangja

    Joined:
    Apr 12, 2015
    #25
    You are such a lucky one! You better be proud of :)
     

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