Apple really have made me feel very bitter and sour. You may all think I'm being petty but anyhow. Pics: http://img.photobucket.com/albums/v512/Flickie/Crack.png http://img.photobucket.com/albums/v512/Flickie/crack2.png My Experience I rang Apple Tech Support up today just to ask whether I should travel 50 miles to my nearest Apple Store to get my MacBook fixed. A crack has appeared on the bottom of the Macbook in the top right corner. I haven't dropped the MacBook or abused it. Its just appeared but it does get quite hot in that corner so it maybe due to the heat. I then explained that the grey flush the keyboard sits in, a piece of it has broken off in the bottom right corner when I lifted my MacBook lid off. The Apple Tech Person told me to take my MacBook to the Apple Store by making a reservation for the Genius Bar through the Internet. He also said they will fix it free because it's under warranty. I make an Appointment for the Apple Store for 8:20pm. Out of Rush hour, plus after college. I set off, pay for the petrol to get there. Takes me 1 hour 20 minutes to get to the Apple Store. I go to the Genius Bar where I wait till 8:30 to get served. The "Genius Guy" didn't even apologise for being late, just asked "Name?". I told him. Reply "How can I help?". I explained the situation where I asked the Tech Guy on the phone whether or not to bring it down because the Apple Store is a long distance away from where I live and that the Tech Guy said it was under warranty and you would be able to fix it free. The "Genius Guy" gets hold of my MacBook takes one look and accuses me of cracking the MacBook and pulling the flush off. "You've done that with force." I don't open my MacBook on the right hand side. There is a lip in the middle which you pull to open it. I explained how I was worried about dirt and dust getting in but he explained its heavily shielded and dirt and dust wouldn't damage the components. I then asked about the crack, "You've done that it can't have happened on its own.". He said I could of put it on something hot. I told him that my MacBook gets really hot by doing the most simplest tasks like watching a Dvd or watching a youtube video. "Well the MacBook is designed so it is protected from the heat". I then asked if he would be able to fix it? "No, not under warranty the casing isn't covered", the Tech Guy said I was. I clearly explained on the phone that it was a casing problem. The "Genius Guy" then had a cheek to offer to print off an invoice for the repair cost. Basically he could fix it but I would have to pay. The machine is only 6 months old! I left with my MacBook and highly upset at how Apple have treated me. I've been told 2 different things, one saying I can get a repair the other no not unless you pay for it. I've been looking around the Internet and have seen many people with the same problem and so I know it's not just me. The crack is small and the gap in the Grey flush may cause no harm but why should I pay £749 for a MacBook that is going to crack and come to pieces? I shouldn't. This machine cost me a lot of money, and as a student £749 could cover tuition fees or help with my rent. I laugh at how they were so nice to me when I bought the MacBook but when I come to complain they don't want to know. Also I think I would have been treated differently by the "Genius Guy" if I didn't look 16. If I came in saying it was a computer from a Business and if I was much older I would have been treated with a lot more respect that he gave me. Does anyone know if Apple have a complaints department? I am really dissatisfied with the way I have been treated. My time and money have been wasted and my trust in Apple have seriously been dented. Rant over.