Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
I HAVE heard of companies which go out of limb to help the customer out. I once surged my HP desktop, and it was CLEARLY my own fault. I called their tech support line and said, listen, i'm a Uni student who's short on cash, and here's the situation...Their answer was, "We don't cover this under warranty. Even if we did, you're out of warranty, but our products should be more resilient than that. Take it to the Futureshop (Canadian equiv of BestBuy) you bought it, give them this case number and we'll take care of the rest.". The guy at the store ripped components out of a brand new boxed HP desktop and threw them in mine. That's called customer service....

That certainly is fantastic customer service, and also a great reward for your honesty in dealing with the situation
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.