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Macbook Magsafe connector burns up

Ive only just managed to look at this thread; what did the guy actually say about his cat if anything?

I'm just a little lost as to where the cat involvment came to light!
 
thanks Gizmodo and bodeh6. I was curious to see the pics.

That's one nasty burn! Hope the picture will remain here and not removed by Apple!
 
Eevee said:
thanks Gizmodo and bodeh6. I was curious to see the pics.

That's one nasty burn! Hope the picture will remain here and not removed by Apple!
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Let's get things cleared up... Apple didn't remove the images.. apple requested they were removed so they could further investigate (probably before the media takes it all out of proportion).
 
SpaceMagic said:
Let's get things cleared up... Apple didn't remove the images.. apple requested they were removed so they could further investigate (probably before the media takes it all out of proportion).
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which it now is...
 
It's only one incident. If there was a serious product defect, we'd definitely have more of these images out there.

Of course, I'm sure most people aren't dumb enough to let their cats sleep on there multi-thousand dollar electronics. Buy the cat a $5 bed and have him sleep there....
 
SpaceMagic said:
Let's get things cleared up... Apple didn't remove the images.. apple requested they were removed so they could further investigate (probably before the media takes it all out of proportion).
Click to expand...

Fair enough, but how does the removal of the photos in any way help Apple's investigation?
 
whooleytoo said:
Fair enough, but how does the removal of the photos in any way help Apple's investigation?
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Buys time. This way, the media can't take it out of proportion quite as easily, which gives Apple more time until it gets really big to investigate.
 
d_and_n5000 said:
Buys time. This way, the media can't take it out of proportion quite as easily, which gives Apple more time until it gets really big to investigate.
Click to expand...

While this case does seem a little... odd, I still think this is a tad reckless from Apple. What if, hypothetically, this was a flaw in the Magsafe connector, which could trigger a fire/short-circuit/damage to the MBP/injury to the user.

I don't think Apple requesting that a public warning be taken down would reflect too favourably on them if someone needed to look for compensation.

(Note - I did say hypothetically!)😉
 
To get the record straight: Apple did not force Rogier to delete the images on Flickr, they asked him to and he complied - prob because he got his new macbookpro...
 
It looks simalar to what happened to my iBooks charger when I dropped it in a glass of milk and didnt notice it for probably 2 hours! 😱

There goes $80. 🙁
 
whooleytoo said:
While this case does seem a little... odd, I still think this is a tad reckless from Apple. What if, hypothetically, this was a flaw in the Magsafe connector, which could trigger a fire/short-circuit/damage to the MBP/injury to the user.

I don't think Apple requesting that a public warning be taken down would reflect too favourably on them if someone needed to look for compensation.

(Note - I did say hypothetically!)😉
Click to expand...

I really doubt this the case. A couple months ago my power adapter was acting up (the prongs were making popping sounds), called into AppleCare, and was dealt with quickly. The thing that stuck out most in my mind was the second guys first question-- "Are you okay?" Also, I had no wait time for the second rep. Apple seems to take product safety really seriously, so I doubt they'd try to cover anything up, especially something as serious as this. I think they requested the pictures be taken down to prevent any mass hysteria. If Apple found anything wrong with their design, I'm pretty sure Apple would call for an instant recall of all the PowerB... er, MacBooks.
 
timdorr said:
It's only one incident. If there was a serious product defect, we'd definitely have more of these images out there.

Of course, I'm sure most people aren't dumb enough to let their cats sleep on there multi-thousand dollar electronics. Buy the cat a $5 bed and have him sleep there....
Click to expand...

The warmth of the aluminum is PERRRFECT for a crazy puss cat 😱
 
There's a difference between a design flaw and a manufacturing defect. If this is just one of those 0.2% that picks up some flaw, like not enough insulation applied somewhere, during manufacture, then there's no reason to overreact. Apple's taking the right move... replace it, investigate, see what needs to be done, and minimize PR damage until they know how to respond.
 
beefstu01 said:
I really doubt this the case. A couple months ago my power adapter was acting up (the prongs were making popping sounds), called into AppleCare, and was dealt with quickly. The thing that stuck out most in my mind was the second guys first question-- "Are you okay?" Also, I had no wait time for the second rep. Apple seems to take product safety really seriously, so I doubt they'd try to cover anything up, especially something as serious as this. I think they requested the pictures be taken down to prevent any mass hysteria. If Apple found anything wrong with their design, I'm pretty sure Apple would call for an instant recall of all the PowerB... er, MacBooks.
Click to expand...

I'm seeing a number... 6.. no, 5300? 😉

No, I'm sure you're right. It's just hearing a company requesting information like this is taken down sets off a lot more alarm bells than the original message ever would have, in my case anyhow.
 
cats.jpg


My feelings exactly
 
iMeowbot said:
There seems to be a proud tradition at Apple with evil destructive cats.
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This post was a fun reminder of the past - I was the product marketing manager for the Apple ][ at Apple when we ran this ad, back in 1980, if I recall correctly. It was an absolutely true story that just cried out to be told widely. Frankly, the technology (Apple ][ with 6502 processor) was obsolete at that point, but the quality and the usefulness of the product were the things most important to customers, and this ad underscored it, in an era where there was a lot of junk being sold (anybody remember the "TRaSh-80"?).

As for the comments above about prioritizing calls/incidents that involve safety, that's exactly right. My experience in service tells me that if they're smart, and generally they are, then they have folks tuned in for anything that smacks of a safety problem. Missing pixels are one thing but anything that can cause a fire should cause an immediate scramble for a fix - there is no room for error in a potential safety recall and it is better to over-react than risk hurting somebody and/or a monumental lawsuit.
T
 
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