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MacBook Owners With Faulty Butterfly Keyboards to Get Payouts Soon
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Somehow I'm one of the few who had a butterfly MBP (Escape) who enjoyed it and didn't have any problems with it. Because of the constant reports of issues, in 2020 I traded it in for the M1 MacBook Air when it was released, and never looked back. No payout for me.
I have MacBook 2016 and MacBook Air 2018 all uses butterfly keyboard. Maybe I don’t use them frequently or I mainly dock them, I don’t have problem with these keyboard.
The only problem I have is left shift key is little bit sticky.
But I never enjoyed typing on it. The key travel is way to shallow, it feels like I am typing on a sheet of glass
Macs are a totally different beast but iDevices are something else, if it wasn’t for applecare i wouldn’t had been SOL on numerous defectives iPhones, airpods and iPads.
Ah yes, been there done that, and it was a royal pain. I remember the arrogant apple employee in Scottsdale. She said “I can throw it away for you” because they don’t last forever. This is what happens when Apple uses customers as there post-production test crew. Eventually, I received compensation, but it forever changed my once held standard of Apple. 😐
Sorry for the thread hijack, but has Apple ever admitted to the 'flickering touch bar' issue?It does not apply to the UK.
In the UK, the trick is to make a claim under consumer law. If you have a well-documented case of a persistent fault that is not resolved by the retailer despite repeat attempts (such as the butterfly keyboard faults), you can claim for a full refund of the original purchase through the small claims court. It takes a bit of work but if your claim is legit, Apple will almost certainly just pay it rather than let it go to court.
Make a court claim for money
How to take legal action if someone owes you money (small claims court), how much it costs, what happens next. Includes information from withdrawn guidance EX303, EX304, EX306, EX321, EX325 and EX350.www.gov.uk
(Note that consumer law claims are against the retailer, however, not the manufacturer)
I'm in the UK and my 2020 MacBook is basically unusable.
Happy to try the small claims court, but I'm not sure if they have ever admitted to a wide scale problem.
Yes, the same time last year, my iPhone 14 Pro’s battery life had already gone down to 90% which eventually dropped to 85% when it was one year old. There’s definitely problems with the battery quality since it never happened to any of my previous iPhones, nor the iPhone 15 Pro.
My 15 is at 99% battery health now.
"Numerous defective" devices?? You're either very hard on your devices or you have extraordinarily bad luck.
Maybe I have extraordinarily good luck, but I literally can't remember a time in the past 10 years I've had to bring an iPhone or an iPad in for anything other than me dropping it and breaking the screen (and one time I thought something was wrong with the lightning port and it turned out to be pocket lint wedged in there). My AirPods Pro are too new to really judge, but my AirPods Max have been working brilliantly for 3+ years now. ¯\_(ツ)_/¯
The last truly defective thing I had to bring in was a MacBook back in like 2010 or so that had a swollen battery. That was bad, and they did deal with it.
Maybe you should try that small claims court just to see how it'd work out.😊
My 15" 2018 MBP has that butterfly keyboard, none of the keys have any faults. It is used at least 10-12 hours a day. The Touch Bar is doing well too. Maybe, I'm just lucky, or the factory in China did a good job.
Over the course of about 17 years, I had one MacBook Pro (2018) and one iPad Pro (2015) died. They just wouldn’t turn on, all of a sudden. The iPad was covered by insurance from the credit card but the MBP was not. It is still an expensive paper weight on my shelf now. I won’t be repairing it due to the cost (and that I already have all necessary files backed up).
I'm not sure what you want from me. You want me to divest from an entire ecosystem I've been in for decades and switch operating systems and hardware to options I find objectively far worse in many, many ways - all because I wasn't treated well as a consumer this one time?
You do what you want buddy, I’m simply pointing out the hypocrisy of you complaining about it but still deciding to buy another £1000+ machine from Apple despite your last one being unusable
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But you said MacBook Pro has best keyboard on a laptop, which is objectively false.
Oh you got me, you totally got me!
* In entire the category of laptops I'd consider for my use case, it has the best keyboard.
Mind me asking what settlement group you were? I was in class 1 but never received any follow up after entering my claim into last year.
I believe group 1..? It was the group that is getting the top payout. I had mine repaired twice.