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That whole generation of Apple laptops was a complete dumpster fire. Thermally throttled almost instantly, bad battery life, ran hot, keyboards were junk, touch bar was a stupid gimmick, webcam that looked like a 2002 dialup video chat, abandoning ports that people loved and needed.

The fact that Apple did not immediately reverse course spoke volumes.
 
Class actions are usually a scam that only benefit the lawyers, but I'm hoping there's one of these for iPhone 14 Pro owners with lousy battery life. Can't believe how bad mine is.
 
I had the 12" MacBook. What a lemon machine! First the keyboard, then the battery, then the keyboard again then the display turned purple. I missed out on this compensation, but it would nowhere near cover what I paid out anyway.

What annoyed me most were the constant lies I was told... "Very unusual, just a stubborn bit of dust in there etc." They even suggested once I had spilled a drink on it. I don't blame the store employees. I suspect they were told what to say as more and more people had this piece of junk fall apart. Mine was top spec too. I had planned to keep it for years. In the end I flogged it "as seen" on eBay for around $200 as I recall.
 
Class actions are usually a scam that only benefit the lawyers, but I'm hoping there's one of these for iPhone 14 Pro owners with lousy battery life. Can't believe how bad mine is.

My wife has the same complaint. She has to carry a battery bank with her at all times. Insanity!
 
I had the 12" MacBook. What a lemon machine! First the keyboard, then the battery, then the keyboard again then the display turned purple. I missed out on this compensation, but it would nowhere near cover what I paid out anyway.

What annoyed me most were the constant lies I was told... "Very unusual, just a stubborn bit of dust in there etc." They even suggested once I had spilled a drink on it. I don't blame the store employees. I suspect they were told what to say as more and more people had this piece of junk fall apart. Mine was top spec too. I had planned to keep it for years. In the end I flogged it "as seen" on eBay for around $200 as I recall.

A big problem with Apple is their arrogance - they blame their users when there are problems with the technology.
 
That whole generation of Apple laptops was a complete dumpster fire. Thermally throttled almost instantly, bad battery life, ran hot, keyboards were junk, touch bar was a stupid gimmick, webcam that looked like a 2002 dialup video chat, abandoning ports that people loved and needed.

The fact that Apple did not immediately reverse course spoke volumes.

Is this why they finally fired Jony Ive?

That era spawned some great satire...
 
The butterfly keyboard is one of the many times Tim Cook failed at keeping Jony Ive's worst tendencies in check. Steve Jobs let Ive's best tendencies flourish, while keeping his worst tendencies in check.

Cook is utterly useless. Well, he's useful for shareholders, but useless for customers.

Cook is such a miserable failure that he couldn't even get Ive to stay at Apple. Even worse, Cook fired Apple's most Jobs-like visionary, Scott Forstall.
 


Two years after Apple paid $50 million to settle a class-action lawsuit over faulty MacBook butterfly keyboards, funds from the settlement will be going out to affected customers.

macbook-pro-butterfly-keyboard.jpg

An update on the MacBook Keyboard Litigation Settlement website says that the court issued a payment order on June 27, 2024, with payments set to be issued for approved claims by August 2024.

Emails about the lawsuit were sent out in December 2022 to MacBook owners eligible for a payment. MacBook owners who had at least two topcase replacements from Apple within four years of purchase are set to receive a maximum of $395, while customers who had one topcase repair will receive up to $125. Those who had keycap replacements are eligible for up to $50.

Claims were accepted through March 6, 2023, and the settlement was ultimately approved on May 25, 2023. There is no word on why there has been more than a year's delay getting payments sent out to customers.

Apple used butterfly keyboards in Macs between 2015 and 2019, and while the design was updated several times during that four-year period, the butterfly mechanism was prone to failure. Thousands of customers had issues with repeating keys, sticking keys, and keyboard failures due to crumbs, dust, and other issues.

Apple launched a repair program in June 2018 covering the MacBook, MacBook Air, and MacBook Pro models manufactured from 2015 on, but it only covered machines for four years after purchase and because butterfly keyboards were replaced with another butterfly keyboard, no permanent fix was available.

Due to the major failure of the butterfly keyboard, Apple swapped back to a scissor switch mechanism. Macs manufactured since late 2019 have had the much more reliable scissor switch keyboard that is able to stand up to wear and tear.

Article Link: MacBook Owners With Faulty Butterfly Keyboards to Get Payouts Soon

I filed a claim in 2022. I recently got an email about my claim status but apparently Apple is saying I’m not the buyer of the MacBook as I bought it refurbished in 2017! They wanted proof, so I gathered up all my receipts from the Apple Store sale to the genius repairs. I was without a MacBook Pro during the pandemic for two weeks and had a loner from work. I deserve that money!
Waiting on a response.
 
Is this USA only?

Does it help us in the UK?

( some of you may remember this epic thread detailing my battle with Apple:
https://forums.macrumors.com/threads/2017-macbook-pro-13-non-tb-review.2056971/ )

It does not apply to the UK.

In the UK, the trick is to make a claim under consumer law. If you have a well-documented case of a persistent fault that is not resolved by the retailer despite repeat attempts (such as the butterfly keyboard faults), you can claim for a full refund of the original purchase through the small claims court. It takes a bit of work but if your claim is legit, Apple will almost certainly just pay it rather than let it go to court.


(Note that consumer law claims are against the retailer, however, not the manufacturer)
 
Is this USA only?

Does it help us in the UK?

( some of you may remember this epic thread detailing my battle with Apple:
https://forums.macrumors.com/threads/2017-macbook-pro-13-non-tb-review.2056971/ )

Oh hell. I bought one of those and it crapped out with keyboard issues within a week. I took it the hell back, waved my arms around like a loon, got my money back and limped along with my 2015 MBP until the new M1 14” came out. I consider myself lucky every time I read these stories that mine crapped out quickly.
 
It does not apply to the UK.

In the UK, the trick is to make a claim under consumer law. If you have a well-documented case of a persistent fault that is not resolved by the retailer despite repeat attempts (such as the butterfly keyboard faults), you can claim for a full refund of the original purchase through the small claims court. It takes a bit of work but if your claim is legit, Apple will almost certainly just pay it rather than let it go to court.


(Note that consumer law claims are against the retailer, however, not the manufacturer)
Yeah I did this with Lenovo in the UK a few years back on a failed Thinkpad. Lenovo just paid me the money and said nothing.

Also if you ever buy anything from Lenovo online via digital river fulfilment use PayPal as they never defend their claims against them. I got three DOA batteries from them due to under voltage cutouts after being on the shelf for a couple of years in a warehouse, got refunds and no obligation to return. So I cracked them open and nicked the 18650’s out for a project. Meh.
 
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I thought some people had already received some money? Did they stop giving it out? Also, I preferred the butterfly keyboard over my M2's keyboard. I never had a butterfly keyboard issue.
they've had multiple class action lawsuits over the past few years, unfortunately. The most recent one people got paid for was the battery life situation from 2018, most people by now have gotten their $90-100 checks in the mail for that. This butterfly keyboard situation has yet to see any payouts to affected customers
 
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