I thought some people had already received some money? Did they stop giving it out? Also, I preferred the butterfly keyboard over my M2's keyboard. I never had a butterfly keyboard issue.
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MacBook Owners With Faulty Butterfly Keyboards to Get Payouts Soon
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Darth Tulhu
macrumors 68020
Same here. Went from a 2011 17" to an M1 iPad Pro to an M2 MBA, both in 2022.
That whole generation of Apple laptops was a complete dumpster fire. Thermally throttled almost instantly, bad battery life, ran hot, keyboards were junk, touch bar was a stupid gimmick, webcam that looked like a 2002 dialup video chat, abandoning ports that people loved and needed.
The fact that Apple did not immediately reverse course spoke volumes.
The fact that Apple did not immediately reverse course spoke volumes.
Sweet. Down payment for the vision pro
With all the class action lawsuits in the US, you wonder if Apple isn’t ceasing operation not only in Europe but also in the US and finally become the Chinese company that they aspire to be /s
Class actions are usually a scam that only benefit the lawyers, but I'm hoping there's one of these for iPhone 14 Pro owners with lousy battery life. Can't believe how bad mine is.
Finally, I have been waiting for this payout to buy a fire extinguisher for the dumpster my 2017 MBP is in.
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I had the 12" MacBook. What a lemon machine! First the keyboard, then the battery, then the keyboard again then the display turned purple. I missed out on this compensation, but it would nowhere near cover what I paid out anyway.
What annoyed me most were the constant lies I was told... "Very unusual, just a stubborn bit of dust in there etc." They even suggested once I had spilled a drink on it. I don't blame the store employees. I suspect they were told what to say as more and more people had this piece of junk fall apart. Mine was top spec too. I had planned to keep it for years. In the end I flogged it "as seen" on eBay for around $200 as I recall.
What annoyed me most were the constant lies I was told... "Very unusual, just a stubborn bit of dust in there etc." They even suggested once I had spilled a drink on it. I don't blame the store employees. I suspect they were told what to say as more and more people had this piece of junk fall apart. Mine was top spec too. I had planned to keep it for years. In the end I flogged it "as seen" on eBay for around $200 as I recall.
Apple wouldn't repair my butterfly keyboard under warranty because they noticed a slight bend in the frame 
Quoted me $1100 to repair a 2017 12 inch MacBook. So I just had to live with all the stuck keys.
Quoted me $1100 to repair a 2017 12 inch MacBook. So I just had to live with all the stuck keys.My wife has the same complaint. She has to carry a battery bank with her at all times. Insanity!
A big problem with Apple is their arrogance - they blame their users when there are problems with the technology.
The butterfly keyboard is one of the many times Tim Cook failed at keeping Jony Ive's worst tendencies in check. Steve Jobs let Ive's best tendencies flourish, while keeping his worst tendencies in check.
Cook is utterly useless. Well, he's useful for shareholders, but useless for customers.
Cook is such a miserable failure that he couldn't even get Ive to stay at Apple. Even worse, Cook fired Apple's most Jobs-like visionary, Scott Forstall.
Cook is utterly useless. Well, he's useful for shareholders, but useless for customers.
Cook is such a miserable failure that he couldn't even get Ive to stay at Apple. Even worse, Cook fired Apple's most Jobs-like visionary, Scott Forstall.
I’m also one of those that held off upgrading until they got rid of that ‘orrible keyboard. I remember trying it in store and finding it uncomfortable/unnatural to type on. Ended up upgrading from 2011 MBA 11” to the final Intel 13” MBP in 2020.
Two years after Apple paid $50 million to settle a class-action lawsuit over faulty MacBook butterfly keyboards, funds from the settlement will be going out to affected customers.
An update on the MacBook Keyboard Litigation Settlement website says that the court issued a payment order on June 27, 2024, with payments set to be issued for approved claims by August 2024.
Emails about the lawsuit were sent out in December 2022 to MacBook owners eligible for a payment. MacBook owners who had at least two topcase replacements from Apple within four years of purchase are set to receive a maximum of $395, while customers who had one topcase repair will receive up to $125. Those who had keycap replacements are eligible for up to $50.
Claims were accepted through March 6, 2023, and the settlement was ultimately approved on May 25, 2023. There is no word on why there has been more than a year's delay getting payments sent out to customers.
Apple used butterfly keyboards in Macs between 2015 and 2019, and while the design was updated several times during that four-year period, the butterfly mechanism was prone to failure. Thousands of customers had issues with repeating keys, sticking keys, and keyboard failures due to crumbs, dust, and other issues.
Apple launched a repair program in June 2018 covering the MacBook, MacBook Air, and MacBook Pro models manufactured from 2015 on, but it only covered machines for four years after purchase and because butterfly keyboards were replaced with another butterfly keyboard, no permanent fix was available.
Due to the major failure of the butterfly keyboard, Apple swapped back to a scissor switch mechanism. Macs manufactured since late 2019 have had the much more reliable scissor switch keyboard that is able to stand up to wear and tear.
Article Link: MacBook Owners With Faulty Butterfly Keyboards to Get Payouts Soon
I filed a claim in 2022. I recently got an email about my claim status but apparently Apple is saying I’m not the buyer of the MacBook as I bought it refurbished in 2017! They wanted proof, so I gathered up all my receipts from the Apple Store sale to the genius repairs. I was without a MacBook Pro during the pandemic for two weeks and had a loner from work. I deserve that money!
Waiting on a response.
It does not apply to the UK.
In the UK, the trick is to make a claim under consumer law. If you have a well-documented case of a persistent fault that is not resolved by the retailer despite repeat attempts (such as the butterfly keyboard faults), you can claim for a full refund of the original purchase through the small claims court. It takes a bit of work but if your claim is legit, Apple will almost certainly just pay it rather than let it go to court.
Make a court claim for money
How to take legal action if someone owes you money (small claims court), how much it costs, what happens next. Includes information from withdrawn guidance EX303, EX304, EX306, EX321, EX325 and EX350.
(Note that consumer law claims are against the retailer, however, not the manufacturer)
Oh hell. I bought one of those and it crapped out with keyboard issues within a week. I took it the hell back, waved my arms around like a loon, got my money back and limped along with my 2015 MBP until the new M1 14” came out. I consider myself lucky every time I read these stories that mine crapped out quickly.
Yeah I did this with Lenovo in the UK a few years back on a failed Thinkpad. Lenovo just paid me the money and said nothing.It does not apply to the UK.
In the UK, the trick is to make a claim under consumer law. If you have a well-documented case of a persistent fault that is not resolved by the retailer despite repeat attempts (such as the butterfly keyboard faults), you can claim for a full refund of the original purchase through the small claims court. It takes a bit of work but if your claim is legit, Apple will almost certainly just pay it rather than let it go to court.
Make a court claim for money
How to take legal action if someone owes you money (small claims court), how much it costs, what happens next. Includes information from withdrawn guidance EX303, EX304, EX306, EX321, EX325 and EX350.www.gov.uk
(Note that consumer law claims are against the retailer, however, not the manufacturer)
Also if you ever buy anything from Lenovo online via digital river fulfilment use PayPal as they never defend their claims against them. I got three DOA batteries from them due to under voltage cutouts after being on the shelf for a couple of years in a warehouse, got refunds and no obligation to return. So I cracked them open and nicked the 18650’s out for a project. Meh.
That's a great idea. I was originally going to use my payout in Candy Crush.
they've had multiple class action lawsuits over the past few years, unfortunately. The most recent one people got paid for was the battery life situation from 2018, most people by now have gotten their $90-100 checks in the mail for that. This butterfly keyboard situation has yet to see any payouts to affected customers