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MacBook Pro 13" 2016 Double Key Press

Kjung7

macrumors 6502
Original poster
Jan 18, 2013
342
175
Hi there,

I just got my new MacBook Pro 13" in the mail today. I set everything up and then started noticing that my "h" key is acting weird. Every once in awhile the keyboard registers two presses of the "hh" instead of just one. I don't have issues with any other keys, so I found this very odd. At first I thought it was the way I was typing, but after testing it extensively I've come to the conclusion that it isn't me. I tried reinstalling the OS, but it still has not been resolved.

Has anyone else had this issue? Is the only solution swapping out the machine? Thanks!
 

thesaint024

macrumors 65816
Nov 14, 2016
1,073
888
suspension waiting room
Hi there,

I just got my new MacBook Pro 13" in the mail today. I set everything up and then started noticing that my "h" key is acting weird. Every once in awhile the keyboard registers two presses of the "hh" instead of just one. I don't have issues with any other keys, so I found this very odd. At first I thought it was the way I was typing, but after testing it extensively I've come to the conclusion that it isn't me. I tried reinstalling the OS, but it still has not been resolved.

Has anyone else had this issue? Is the only solution swapping out the machine? Thanks!
Others have reported bad keys, no real pattern to which are bad. You can give it a week to see if it "breaks in" but 50/50 it won't get better and require exchange.
 
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Kjung7

macrumors 6502
Original poster
Jan 18, 2013
342
175
Others have reported bad keys, no real pattern to which are bad. You can give it a week to see if it "breaks in" but 50/50 it won't get better and require exchange.

I've been pushing it over and over and it finally has become a little better. I'm guessing the mechanism had to break in or something. I'm keeping my fingers crossed cause I would hate to have to set up the computer all over again. I'll post some updates in the coming days.
 
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Kjung7

macrumors 6502
Original poster
Jan 18, 2013
342
175
Just wanted to update. After a few days of use I'm not having any issues anymore. If anyone else is having similar issues give the keyboard switches some time to break in
 
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htroyer

macrumors newbie
Feb 2, 2017
2
1
I have the same problem. It didn't happen when my computer was brand new, and it's intermittent, but my nn repeats.
 
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djon41

macrumors regular
Jan 7, 2007
133
6
I didn't have any double registering keys, but I definitely noticed a break-in period of a week or two as far as the feel of the keys. Several felt quite 'rough' or clicky, but they are all nice and smooth now.
 
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devniel

macrumors newbie
Nov 23, 2016
10
4
Same problem with the 'b' key here. Sometime it doesn't work, sometimes it registers twice.

How did you solve it ?

Thanks.
 
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Newtons Apple

Suspended
Mar 12, 2014
22,757
15,228
Jacksonville, Florida
My neighbor had to return his new MBPro due to some keys not working like the others. He is not too fond of the new keyboard and says it has a "shrill" sound when pushing a key, what ever that means.
 
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devniel

macrumors newbie
Nov 23, 2016
10
4
Apple replaced my device after 1.5 month of waiting.
Nice. Did they explain you what was the problem ? Did it require to replace the entire unit ? (It seems that I void the warranty so I want to know if I could replace only the keyboard).

Thanks
 
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Frit

macrumors newbie
Dec 24, 2016
14
6
Nice. Did they explain you what was the problem ? Did it require to replace the entire unit ? (It seems that I void the warranty so I want to know if I could replace only the keyboard).

Thanks
No explanation.
They've replaced my mbp with new one. But, they say that probably only the keyboard will be replaced next time. (As I understood they will receive keyboards soon)
 
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htroyer

macrumors newbie
Feb 2, 2017
2
1
Same problem with the 'b' key here. Sometime it doesn't work, sometimes it registers twice.

How did you solve it ?

Thanks.

I took it to Apple, and they were able to duplicate it. They set it up for a return for repair, but I couldn't give it up right away (Need for work). Before I sent it in, one of the four Thunderbolt 3 ports also quit working. I also documented this. By the time (about a month) I had a chance to send it back, the 'n' key had started to work normally again, though I didn't bother to tell Apple.
I sent it in, and they fixed my Thunderbolt 3 port and replaced the keyboard. All is well now.
BTW, it was returned to them by FedEx at their expense, and they had it back to me 4 days later, delivered Saturday before noon. Excellent customer service once I got it sent in.
 
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juliomonteiro

macrumors newbie
Apr 21, 2017
1
0
Also having double click button with the "b" key (so I keep writing bb instead of b).

Also noticed that it feels as if it's clicking on "key up" or delayed (so if I type "Brother" very fast, it will write "rBother"). Not a typo, very easy to reproduce.

I already removed the key and cleaned it. It was clean (Macbook Pro with Touchbar 2016 15" is only 2 months old). Also reset SMC (CTRL+OPT+SHIFT+POWER), no change. It is clearly a malfunctioning hardware mechanism.
 
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thijsken

macrumors newbie
Aug 2, 2015
7
2
I am having the same problem with the II key. Registrering double every now and then. I think I will try and see if I can find a solution and otherwise I'll send it in for repair. This is so frustrating....
 
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SnackTime

macrumors member
Jun 21, 2013
41
68
When I received my 15" tbMBP about a month ago one of the keys didn't work unless I very firmly pressed it in the direct centre of the key. Usually it would not work at all, but sometimes it would register as 2 clicks I suppose. After a few minutes of deliberate presses it started to work normally - for a short while.

The issue happened again and was 'remedied' similarily.

Today it occurred again so I brought it in for repair. Apparently the repair consists of replacing the entire keyboard and touch bar.

Anyways, there is a known issue with the keyboards and I'm personally not too confident the troubled keys need to be broken in or can be fixed simply.
 
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mcpryon2

macrumors 6502a
Dec 12, 2008
505
88
I had the same thing with the N key on my 15". It was double registering and I immediately got worried and figured I'd have to take it in. Before I made an appointment I figured I might as well try cleaning it.

I used compressed air on it with the nozzle around the key and it hasn't done it since then. I'm guessing some debris got stuck in there...or something. Hopefully it takes more than some dust or dirt to bring this baby down.
 
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obukhov

macrumors newbie
Sep 7, 2017
1
0
MacBook Pro (13-inch, 2017, 4 TBT3)
has the same problem with the letter A
 
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seongyupyoo

macrumors newbie
Mar 16, 2018
6
0
I have come up a solution to this double keystroke problem using a tiny piece of double sided tape. Watch my video that shows you how I fixed it.

 
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seongyupyoo

macrumors newbie
Mar 16, 2018
6
0
Resorting to DIY on a few months old $3000 laptop and risking breaking the key and voiding the warranty? Not something most people will do.

For me, warranty was already over as mine is a 2016 model, so they wanted to charge for $700 to fix it. And there is no guarantee that it won't happen again on the new keyboard, because this is just a really poorly designed keyboard.

Though, I don't think pulling a key out will void warranty. I can see how it will scare some people off, but for people like me, taking key off of a keyboard is a non-issue.
 
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537635

macrumors 6502a
Mar 7, 2009
704
599
Slovenia, EU
From "nothing to lose" perspective I agree it makes sense. Still I would push harder on Apple to do the replacement for free or at a major discount.

After going through 4 topcase replacements in 14 months (I also have the 2016 model), when it fails again I'll just take it back. Because by now I realise that it is not a matter of "if", but "when" this keyboard also fails. I did a couple of longer FCPX renders previous week and now I can feel the keys don't have the same feel anymore (2017 topcase). It's just extremely bad design.
 
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seongyupyoo

macrumors newbie
Mar 16, 2018
6
0
From "nothing to lose" perspective I agree it makes sense. Still I would push harder on Apple to do the replacement for free or at a major discount.

After going through 4 topcase replacements in 14 months (I also have the 2016 model), when it fails again I'll just take it back. Because by now I realise that it is not a matter of "if", but "when" this keyboard also fails. I did a couple of longer FCPX renders previous week and now I can feel the keys don't have the same feel anymore (2017 topcase). It's just extremely bad design.

Yeah, they really dropped the ball on this one, but it doesn’t look like they’ll make this right, because there probably isn’t a way to make it right like by redesigning because it probably would not fit. And to keep replacing for free is too costly for them to admit their mistake. So us poor consumers just have to deal with it. Like a keyboard cover, being extra careful, if you haven’t already been hit with this plague.
 
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LogiLink

macrumors member
Dec 30, 2016
43
6
Poland
I have come up a solution to this double keystroke problem using a tiny piece of double sided tape. Watch my video that shows you how I fixed it.


I had a similar problem with 13" model and "S" button.
However, after a few weeks he stopped working.
I try to pull it out, and figure it out that one of the plastic hooks form black "S" key is broken.
A small broken part blocked the key, making it impossible to use.

After pulling it out and inserting button back, till now I have no problems with "S" button.
It is sad that a company that once did really good quality equipment, launching poor quality garbage on the market :-(
 
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seongyupyoo

macrumors newbie
Mar 16, 2018
6
0
I had a similar problem with 13" model and "S" button.
However, after a few weeks he stopped working.
I try to pull it out, and figure it out that one of the plastic hooks form black "S" key is broken.
A small broken part blocked the key, making it impossible to use.

After pulling it out and inserting button back, till now I have no problems with "S" button.
It is sad that a company that once did really good quality equipment, launching poor quality garbage on the market :-(

It is sad and frustrating, but I don't think it's garbage. I still use it. I like everything else about it, except my only other issue with this laptop, which is the position of the touch bar. They really need to put it further up the keyboard, or put in a little bit of aluminum separator, so I don't just keep touching random stuff while I'm touch typing numbers. And 32GB of ram would be nice. And FaceID. They better fix all of this in the next iteration.
 
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