MacBook Pro 13" 2016 Double Key Press

Discussion in 'MacBook Pro' started by Kjung7, Jan 4, 2017.

  1. Kjung7 macrumors 6502

    Joined:
    Jan 18, 2013
    #1
    Hi there,

    I just got my new MacBook Pro 13" in the mail today. I set everything up and then started noticing that my "h" key is acting weird. Every once in awhile the keyboard registers two presses of the "hh" instead of just one. I don't have issues with any other keys, so I found this very odd. At first I thought it was the way I was typing, but after testing it extensively I've come to the conclusion that it isn't me. I tried reinstalling the OS, but it still has not been resolved.

    Has anyone else had this issue? Is the only solution swapping out the machine? Thanks!
     
  2. thesaint024 macrumors 6502a

    thesaint024

    Joined:
    Nov 14, 2016
    Location:
    Republic of California
    #2
    Others have reported bad keys, no real pattern to which are bad. You can give it a week to see if it "breaks in" but 50/50 it won't get better and require exchange.
     
  3. Kjung7 thread starter macrumors 6502

    Joined:
    Jan 18, 2013
    #3
    I've been pushing it over and over and it finally has become a little better. I'm guessing the mechanism had to break in or something. I'm keeping my fingers crossed cause I would hate to have to set up the computer all over again. I'll post some updates in the coming days.
     
  4. Kjung7 thread starter macrumors 6502

    Joined:
    Jan 18, 2013
    #4
    Just wanted to update. After a few days of use I'm not having any issues anymore. If anyone else is having similar issues give the keyboard switches some time to break in
     
  5. Frit macrumors newbie

    Joined:
    Dec 24, 2016
    #5
    the same problem with B after 3 weeks
    it pisses me off -_-
     
  6. htroyer macrumors newbie

    Joined:
    Feb 2, 2017
    #6
    I have the same problem. It didn't happen when my computer was brand new, and it's intermittent, but my nn repeats.
     
  7. djon41 macrumors regular

    Joined:
    Jan 7, 2007
    #7
    I didn't have any double registering keys, but I definitely noticed a break-in period of a week or two as far as the feel of the keys. Several felt quite 'rough' or clicky, but they are all nice and smooth now.
     
  8. devniel macrumors newbie

    Joined:
    Nov 23, 2016
    #8
    Same problem with the 'b' key here. Sometime it doesn't work, sometimes it registers twice.

    How did you solve it ?

    Thanks.
     
  9. Frit macrumors newbie

    Joined:
    Dec 24, 2016
    #9
    Apple replaced my device after 1.5 month of waiting.
     
  10. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    My neighbor had to return his new MBPro due to some keys not working like the others. He is not too fond of the new keyboard and says it has a "shrill" sound when pushing a key, what ever that means.
     
  11. devniel macrumors newbie

    Joined:
    Nov 23, 2016
    #11
    Nice. Did they explain you what was the problem ? Did it require to replace the entire unit ? (It seems that I void the warranty so I want to know if I could replace only the keyboard).

    Thanks
     
  12. Frit macrumors newbie

    Joined:
    Dec 24, 2016
    #12
    No explanation.
    They've replaced my mbp with new one. But, they say that probably only the keyboard will be replaced next time. (As I understood they will receive keyboards soon)
     
  13. htroyer macrumors newbie

    Joined:
    Feb 2, 2017
    #13
    I took it to Apple, and they were able to duplicate it. They set it up for a return for repair, but I couldn't give it up right away (Need for work). Before I sent it in, one of the four Thunderbolt 3 ports also quit working. I also documented this. By the time (about a month) I had a chance to send it back, the 'n' key had started to work normally again, though I didn't bother to tell Apple.
    I sent it in, and they fixed my Thunderbolt 3 port and replaced the keyboard. All is well now.
    BTW, it was returned to them by FedEx at their expense, and they had it back to me 4 days later, delivered Saturday before noon. Excellent customer service once I got it sent in.
     
  14. juliomonteiro macrumors newbie

    juliomonteiro

    Joined:
    Apr 21, 2017
    #14
    Also having double click button with the "b" key (so I keep writing bb instead of b).

    Also noticed that it feels as if it's clicking on "key up" or delayed (so if I type "Brother" very fast, it will write "rBother"). Not a typo, very easy to reproduce.

    I already removed the key and cleaned it. It was clean (Macbook Pro with Touchbar 2016 15" is only 2 months old). Also reset SMC (CTRL+OPT+SHIFT+POWER), no change. It is clearly a malfunctioning hardware mechanism.
     
  15. thijsken macrumors newbie

    thijsken

    Joined:
    Aug 2, 2015
    #15
    I am having the same problem with the II key. Registrering double every now and then. I think I will try and see if I can find a solution and otherwise I'll send it in for repair. This is so frustrating....
     
  16. SnackTime macrumors newbie

    Joined:
    Jun 21, 2013
    #16
    When I received my 15" tbMBP about a month ago one of the keys didn't work unless I very firmly pressed it in the direct centre of the key. Usually it would not work at all, but sometimes it would register as 2 clicks I suppose. After a few minutes of deliberate presses it started to work normally - for a short while.

    The issue happened again and was 'remedied' similarily.

    Today it occurred again so I brought it in for repair. Apparently the repair consists of replacing the entire keyboard and touch bar.

    Anyways, there is a known issue with the keyboards and I'm personally not too confident the troubled keys need to be broken in or can be fixed simply.
     
  17. mcpryon2 macrumors 6502

    mcpryon2

    Joined:
    Dec 12, 2008
    #17
    I had the same thing with the N key on my 15". It was double registering and I immediately got worried and figured I'd have to take it in. Before I made an appointment I figured I might as well try cleaning it.

    I used compressed air on it with the nozzle around the key and it hasn't done it since then. I'm guessing some debris got stuck in there...or something. Hopefully it takes more than some dust or dirt to bring this baby down.
     
  18. obukhov macrumors newbie

    Joined:
    Sep 7, 2017
    #18
    MacBook Pro (13-inch, 2017, 4 TBT3)
    has the same problem with the letter A
     

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