So I have a 15" Macbook pro, which seems completely normal. No dents, nothing. It doesn't seem mis-shaped or anything, but when I put an InCase hardshell on it, every time I open it, the bottom snaps.
What's happening is that the screen pushes the bottom casing down (too close together) and then after it has enough force, it snaps back up into place. Not supposed to happen.
I wrote to InCase thinking it was just a flaw in the casing (A speck case worked fine on it) and they sent me a new one.
I just got the new one and it's doing the same exact thing, I put the case on my friend's 15" (Same exact model) and it doesn't snap, so it has to be my laptop. But I don't really know what it is about it, maybe the screen is a tiny bit too close to the bottom when opening, but how do I even approach that with Apple? Will they even attempt to fix it?
It's not even really a cosmetic issue since you can't see it, but it is a design flaw on their part, just minute as far as I can tell. Will they help?
And has anybody else ever had this experience?
What's happening is that the screen pushes the bottom casing down (too close together) and then after it has enough force, it snaps back up into place. Not supposed to happen.
I wrote to InCase thinking it was just a flaw in the casing (A speck case worked fine on it) and they sent me a new one.
I just got the new one and it's doing the same exact thing, I put the case on my friend's 15" (Same exact model) and it doesn't snap, so it has to be my laptop. But I don't really know what it is about it, maybe the screen is a tiny bit too close to the bottom when opening, but how do I even approach that with Apple? Will they even attempt to fix it?
It's not even really a cosmetic issue since you can't see it, but it is a design flaw on their part, just minute as far as I can tell. Will they help?
And has anybody else ever had this experience?
