Macbook Pro 15" built off balance? (InCase Case won't fit)

Discussion in 'MacBook Pro' started by SPNarwhal, Sep 15, 2011.

  1. SPNarwhal macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
    #1
    So I have a 15" Macbook pro, which seems completely normal. No dents, nothing. It doesn't seem mis-shaped or anything, but when I put an InCase hardshell on it, every time I open it, the bottom snaps.

    What's happening is that the screen pushes the bottom casing down (too close together) and then after it has enough force, it snaps back up into place. Not supposed to happen.

    I wrote to InCase thinking it was just a flaw in the casing (A speck case worked fine on it) and they sent me a new one.

    I just got the new one and it's doing the same exact thing, I put the case on my friend's 15" (Same exact model) and it doesn't snap, so it has to be my laptop. But I don't really know what it is about it, maybe the screen is a tiny bit too close to the bottom when opening, but how do I even approach that with Apple? Will they even attempt to fix it?

    It's not even really a cosmetic issue since you can't see it, but it is a design flaw on their part, just minute as far as I can tell. Will they help?

    And has anybody else ever had this experience?
     
  2. SPNarwhal thread starter macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
    #2
    90 views and no replies.

    Any input would be appreciated, opinions even.
    Is this going to be a waste of time bringing it to Apple?
    It's really not even noticeable but the proof is there with the casings.
     
  3. SPNarwhal thread starter macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
  4. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #4
    thats a hard one to explain over the phone set up a apple store appointment and show them the case demo and have them get a floor model to show its not the case, thats my only suggestion...not sure you needed to bump the thread twice for that
     
  5. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #5
    Take it to Apple; maybe the hinge is misaligned and whenever you open the display, it pushes the case off the computer.

    As for the views… whenever this site is scanned by bots (ie: Google search, etc.), it counts as a view. ;)
     

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