MacBook Pro 16 hinge makes a popping / slight cracking sound

brokenpc

macrumors newbie
Original poster
Sep 28, 2019
12
6
Hi,

I would like to compare an issue with somebody who has got a 16 inch too.

My issue is the following: When my lid is closed and I open my MBP, it makes a kind of plopping / cracking sound.

I can hear it, but cannot locate it.

The noise can be heard when you open the lid, like directly when it is lifted just a little bit. When closing the lid right away and reopening it, the noise is not there. But when I open the lid like to 30 / 50 degrees and close and open the lid it is there again, like always, but just when the display got opened.

Does anyone have such a noise?

Here is a video, notice the sound when opening:
 
Last edited:

randomgeeza

macrumors 6502
Aug 12, 2014
432
250
United Kingdom
I'm not hearing anything out of the ordinary. Aside from the magnet kicking in.

I'm assuming you can hear the electrics kicking in on the machine. Coil whine, most probably.

When my MBP16 boots up, it clicks ever so slightly as the machine powers on. I know this to be normal because I went through four of the machines before I was happy with the build quality. And, each one did this.

If you are concerned, why not arrange an evaluation at your nearest Apple/AASP...
 

brokenpc

macrumors newbie
Original poster
Sep 28, 2019
12
6
I have actually sent that video to Apple during a support chat, this noise does not sound normal.

It's when opening the lid, not closing. The magnet snapping is totally normal actually, I know this noise :)
 

brokenpc

macrumors newbie
Original poster
Sep 28, 2019
12
6
Hehe - it might not be an issue at all actually, not sure though.
 

northernlight

macrumors newbie
Feb 11, 2020
14
2
Sanpete's talking about the speakers on the machine? This one has a hinge that 'tink's. Apple geniuses 🙄 think it's not a problem.
 
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northernlight

macrumors newbie
Feb 11, 2020
14
2
Yes. since that clip was shot, it’s developed into a two step tink. Genius bar folk refuse to acknowledge the issue even though I’ve been to them twice. Their explanation is that it doesn’t affect functionality... ☹
 

BarrettF77

macrumors 6502a
May 24, 2015
596
672
What happens when you ask them if it begins to affect functionality? And if you are within the return window or close to it, I'd just move ahead with that.
 

northernlight

macrumors newbie
Feb 11, 2020
14
2
Well past return the return date, I think - this was delivered in the 1st week of December and sat around pretty much unused until January this year. I am thinking of trying an apple store in a different city (atm Northeast Scotland) and yes, in the meanwhile will contact apple care and let them know it’s developing (and probably not going to progress well, for me at least)
 

matram

macrumors 6502a
Sep 18, 2011
538
241
Sweden
The previous generation, I still own a 2016 15”, had a similar problem.

In that case it was an issue with tolerances in the hinges, leading to a stick-slip effect. I actually got a new screen from a apple which fixed the problem.

But, if it is the same problem, it is correct that it is basically cosmetic.
 

BarrettF77

macrumors 6502a
May 24, 2015
596
672
I had a 2016 15”. Sold it two weeks ago. I was nervous it would get past the ability to keep the ribbon cable working which was a known issue on it. Plus that garbage butterfly keyboard. They really screwed the pooch on that design.
 
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BarrettF77

macrumors 6502a
May 24, 2015
596
672
Way beyond my knowledge level: how do I do that?
Call 800 my apple and speak to the online ordering team. They have a escalation dept a couple tiers above and it’s not support or customer relations that can handle issues with orders. I’m assuming it was bought through Apple. Explain to them it’s been through the Genius Bar several times and you’ve exhausted trying to go locally.
Might have to try different reps too.
 

northernlight

macrumors newbie
Feb 11, 2020
14
2
The previous generation, I still own a 2016 15”, had a similar problem.

In that case it was an issue with tolerances in the hinges, leading to a stick-slip effect. I actually got a new screen from a apple which fixed the problem.

But, if it is the same problem, it is correct that it is basically cosmetic.
Good to hear that your problem was resolved. Stick slip causing a tink noise sounds unlikely
unless you have more information to go by. Possibly a faulty hinge. Not taking that for a £2k+ premium notebook.
- - Post merged: - -

Call 800 my apple and speak to the online ordering team. They have a escalation dept a couple tiers above and it’s not support or customer relations that can handle issues with orders. I’m assuming it was bought through Apple. Explain to them it’s been through the Genius Bar several times and you’ve exhausted trying to go locally.
Might have to try different reps too.
Bought from apple authorised retailer unfortunately :/
 

BarrettF77

macrumors 6502a
May 24, 2015
596
672
Good to hear that your problem was resolved. Stick slip causing a tink noise sounds unlikely
unless you have more information to go by. Possibly a faulty hinge. Not taking that for a £2k+ premium notebook.
- - Post merged: - -



Bought from apple authorised retailer unfortunately :/
You’d need to take it up with them the. Part of the benefit in going with the builder directly. But you could also try it none the less too
 

randomgeeza

macrumors 6502
Aug 12, 2014
432
250
United Kingdom
Assuming you bought it on Credit Card, raise a Section 75 with your provider. They will take it all on board and deal with it for you. You do not have to be in dispute either... Simply tell them that the product is not fit for purpose and does not meet the standards you would expect.

 

northernlight

macrumors newbie
Feb 11, 2020
14
2
Assuming you bought it on Credit Card, raise a Section 75 with your provider. They will take it all on board and deal with it for you. You do not have to be in dispute either... Simply tell them that the product is not fit for purpose and does not meet the standards you would expect.

Unfortunately not ccard. Is there something similar for a debit purchase?
 

randomgeeza

macrumors 6502
Aug 12, 2014
432
250
United Kingdom
Try this instead...

- - Post merged: - -

In all fairness you have a claim under the Consumer Rights Act 2015. Goods not as expected and of poor quality. Regardless of whether Apple considers the issue detrimental or not.

 
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