MacBook Pro 17" died

Discussion in 'MacBook Pro' started by justabrake, Apr 20, 2015.

  1. justabrake macrumors member

    Joined:
    Jun 23, 2010
    #1
    hi-my MacBook Pro 17" only shows a stripped screen Blue and White and a red progress bar ! Usually it's a black progress bar when starting up !

    Can someone say what went on this ?
     
  2. snaky69 macrumors 603

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    Mar 14, 2008
  3. justabrake thread starter macrumors member

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    Jun 23, 2010
  4. snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #5
    Did you even read the info in the link?

    My guess is that you did not if you just answered this.

    Click on it, and read all of it.
     
  5. Mr. Retrofire macrumors 601

    Mr. Retrofire

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    www.emiliana.cl/en
    #6
    That's no problem.
     
  6. justabrake thread starter macrumors member

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    Jun 23, 2010
    #7
    Is this still covered if it's the video card ?
     
  7. snaky69 macrumors 603

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    Mar 14, 2008
    #8
    Yes.

    That's exactly what the "recall" is about.

    You still haven't read the link, have you?
     
  8. justabrake thread starter macrumors member

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    Jun 23, 2010
    #9
    WOW ! Thank You !
     
  9. snaky69 macrumors 603

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    Mar 14, 2008
    #10
    I have nothing to do with the extended warranty program, but you're welcome.
     
  10. justabrake thread starter macrumors member

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    Jun 23, 2010
    #11
    One more question , I upgraded the SSD and Ram when I bought it does it make a difference when I bring it in ?
     
  11. snaky69 macrumors 603

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    Mar 14, 2008
    #12
    They are deemed user replaceable parts on the non-retina MBP, it should not be a problem.

    If you still have them, you can always pop the old stuff back in.
     
  12. justabrake thread starter macrumors member

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    Jun 23, 2010
    #13
    I read it But didn't think after all these years they would still honor it !

    Thanks
     
  13. justabrake, Apr 20, 2015
    Last edited: Apr 20, 2015

    justabrake thread starter macrumors member

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    Jun 23, 2010
    #14
    Is it better to bring it a case or original box Do they hold your case for you or just want the MacBook and power supply ?

    Thanks in Advance

    I'm on crutches that's why I asked !
     
  14. T5BRICK macrumors 604

    T5BRICK

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    Location:
    Oregon
    #15
    You only need the MacBook Pro.
     
  15. RichardC300 macrumors 65816

    RichardC300

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    Sep 27, 2012
    Location:
    Chapel Hill, NC
    #16
    Basically, you didn't read it. This is in effect until next February.
     
  16. justabrake thread starter macrumors member

    Joined:
    Jun 23, 2010
    #17
    OK so maybe I was jumping the gun on this When your only computer goes it's hard to think and only looking for a solution

    Do you know what the turnaround on them getting it back to me ?

    I only now have an iPad and iPhone LOL :(
     
  17. JTToft macrumors 68040

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    Apr 27, 2010
    Location:
    Aarhus, Denmark
    #18
    - I had mine fixed in a day under this programme.
    It's rather difficult to say how long it will be for you. I've seen most people quote 5-7 days on here.
     
  18. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #19
    They will quote you how long when you book it in. It depends on:

    - Staffing levels
    - How busy they are
    - How quickly the part is available
    - Whether there are any complications during the repair
     
  19. justabrake thread starter macrumors member

    Joined:
    Jun 23, 2010
    #21
    I wouldn't have thought that was possible what happened to you, Mine is mint and I'm going to take pictures of it before tuning it over You got a nice deal thought ! How do you feel looking at a 15" screen compare ? I'm thinking this is 4 years old and maybe I should go for MGXA2LL 15" My only problem is I watch a lot of movies and YouTube
    Thanks for sharing that it makes me feel to take caution going in to apple !
    4:am and typing from my iPhone !
     
  20. nikhsub1 macrumors 68000

    nikhsub1

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    #22
    The 15" rMBP is awesome but the 1440 x 900 effective resolution is definitely not the same as the 1920x1200 that the 17" had (at least I think that was the res). It doesn't have a DVD drive or an onboard NIC, both of which I need for work so I had to buy those externally. I never needed an external monitor at my desk with the 17" machine but I have come to the realization that I do now with this machine.
     
  21. JTToft macrumors 68040

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    Apr 27, 2010
    Location:
    Aarhus, Denmark
    #23
    - So then increase it. It supports up to 1920x1200 by default in System Preferences.
     
  22. Idefix, Apr 21, 2015
    Last edited: Apr 21, 2015

    Idefix macrumors 6502

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    Jul 10, 2012
    #24
    Chances are you're not going to get your original 17" MBP back. You're going to get a refurb. Although at this point, you might get nikhsub1's 17" back???

    So you'd better pull your SSD out, and put the original SSD back in.

    On my 2008 15" MBP with the video issue, Apple originally promised a free motherboard (this was years ago) but I received a $900 estimate the very next day, because I had 3rd party RAM and an HD that was supposedly failing (both of which are still working fine--it's my backup laptop.)

    After a lengthy discussion with 2nd or 3rd tier support, asking Apple to justify going from free to $900, I asked them to send it back to me, and that I would put the original RAM and HD back in, and turn it around and send it right back to them, to qualify for the original free motherboard.

    Whatever you do, remember to be unfailingly polite and even-tempered. You'll get better results--but you really have to be totally persistent.

    Edit: what I'm saying is that Apple will do everything in their power to deny the repair, so you'd better take pictures of the screen, take it to the genius bar to get documentation, keep records of the people you've talked to, what you've been promised, the whole shish kebab.
     
  23. nikhsub1 macrumors 68000

    nikhsub1

    Joined:
    Jun 19, 2007
    Location:
    mmmm... jessica.'s beer...
    #25
    But that isn't the native resolution - I hate running at anything else...

    He can keep his SSD and RAM in there... they won't confiscate it, he will either get it back in the machine like he sent it out (this would suggest they fixed his instead of swapping for a refurb), or he will get them back not in the machine. If the machine comes back without his SSD and RAM in it and on the side, this would suggest that he got a refurb machine like I did and not the same machine he sent in. The only piece of the computer that has the serial number printed on it is the bottom panel that is removed to get into the guts of the machine. This part will be put on whatever machine he gets back, refurb or original.
     

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