Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Macbook pro 2016 Keyboard issue
- Thread starter hj576
- Start date
- Sort by reaction score
Same here, dude.
At first I got stuck. I thought it was a software error.
- I then restarted MacOs WITH window restoration option On.
- Nothing. Space was working only sometimes and randomly. I tried 3 minutes to find a pattern.
- Restarted again fresh, no windows back.
- Nothing. But I was about to discover the pattern...
...easy: space works from left to center. The right part TOTALLY unresponsive. Absurd. More absurd that it took me 15 minute to figure out that to me space was not woking because I mostly use the right side of it...
Jez... too bad. This keyboard is awesome.
My Mac is a MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) bought less then 6 months ago.
Too bad...
Two points:
1. I bet those 2016 and 2017 MBPs will have very low resale value.
Apple is in a real conundrum. Not that they care but a lot of fanboys have talked about how high the resale value of their toys is. Apple would like for that to be a factor in people's purchases...helps them justify the outrageous prices on the MBPs.
Probably very low resale value with these new machines.
2. Maybe I'm wrong but there seem to be fewer problems with the Macbooks.
Kinda weird considering it's the same keyboard.
1. I bet those 2016 and 2017 MBPs will have very low resale value.
Apple is in a real conundrum. Not that they care but a lot of fanboys have talked about how high the resale value of their toys is. Apple would like for that to be a factor in people's purchases...helps them justify the outrageous prices on the MBPs.
Probably very low resale value with these new machines.
2. Maybe I'm wrong but there seem to be fewer problems with the Macbooks.
Kinda weird considering it's the same keyboard.
I don't think the 2011 MBPs had a significantly lower resale value and it was no secret that that model year had a significant dGPU issue. I don't think the keyboard issue will drastically alter the resale prices - just a guess on my part.
I hear what you're saying but there are sooooo many things that are wrong with these new MBPs.
As Jony Ives said "I hear your complaints".
http://www.businessinsider.com/apple-jony-ive-macbook-criticism-2017-12
So if they're going to fix all the junk that's wrong with these machines that will just about drop the after market on the current MBPs in the gutter once all those fixes are out.
Hope I'm wrong.
Just words, don't expect any more out of Apple than it already produces, maybe they'll finally fix the keyboard. For Apple to appease it's customers that need more powerful and flexible portable solutions it's going to require a thicker chassis and far fewer dongles, we all know where that's going...
Apples design philosophy is solely based on wowing the masses with thinner prettier devices, until this changes we can only expected ever more products where performance, flexibility and usability is heavily compromised all for the sake of being fractions thinner.
Undoubtedly these thinner notebooks work for many, equally for those that need more the only practical solution it to leave the platform, waiting for Apple good luck with that...
Q-6
I have the official quotation from Apple. Actually I can claim the extended warranty from my credit card but I think it’s just not right for Apple to charge that sum of money.
They made a mistake, but thinness is not necessarily to blame. I'm sure you can make the keyboard thin like this and still be reliable.
[doublepost=1517062587][/doublepost]
I think they believe in their work and made the computer they believed is great. For the most part, they did, but they made a mistake with the keyboard. Apart from the keyboard reliability issues, my MacBook Pro is the best laptop I have ever used. They made a mistake - which is not new for them or the industry. They need to fix it, but believe me, they are not trying to con anyone.
The company with the attitude you describe would go bankrupt in a matter of months.
Also, imagine a Macrumors post where someone criticizes Apple and does not insult people with "fanboy" phrases.
Yes, but like it or hate it, that thing needs to be reliable
I just don't think that Apple didn't care about reliability, they certainly didn't want to have to do $600 top replacements under warranty so often, and they certainly didn't want the bad press. I think they just made a wrong prediction, possibly what you said: variance between prototype and production. Also, while they do simulated stress tests, it's one thing to test in a lab and other to do a real, year-long test.Anyway, in the end, they need to fix this. As for you, it's good that there are alternatives out there that are not bad.
With my current MBP 2016 model I have had the problem twice within 6 months.
Both times the whole case was replaced, rather than the key - so that is why it is so expensive. Last time, the "technical" manager said it was debris and maybe if I was "eating some crisps or something". What a cheek! I even told him to check himself as this is a £2k+ machine and I am not going to be eating around it.
Anyway, it the new keyboard feels totally different than before. Feels more clicky, has more travel and overall better. The keys have seemingly changed too.
So I am going to buy AppleCare before the warranty runs out and get stuck with a £400 repair bill
Both times the whole case was replaced, rather than the key - so that is why it is so expensive. Last time, the "technical" manager said it was debris and maybe if I was "eating some crisps or something". What a cheek! I even told him to check himself as this is a £2k+ machine and I am not going to be eating around it.
Anyway, it the new keyboard feels totally different than before. Feels more clicky, has more travel and overall better. The keys have seemingly changed too.
So I am going to buy AppleCare before the warranty runs out and get stuck with a £400 repair bill
It's a faulty product and they have acknowledged that.
They should be careful or they might be facing massive law suites for saying "yes our product is faulty but we're just gonna charge YOU for fixing it...problem solved".
You can't put out there a faulty product and then make millions in repair cost......well.....I guess you can......if you're Apple.
The mistake was Apple not catering for those that need more in a portable format, equally the reality is that we are likely a niche group within a niche group and with Apple so big they likely care very less.
Undoubtedly Apple will sort out the keyboard as above all else it hurts Apple the most in the long run. We'll likely see 32Gb at some point, equally we can forget about anything more than the current middling, and years before USB C is fully adopted and not have all the complications it currently does.
I maintain Apple should have kept 3 tiers for portable Mac's; ultraportable, mainstream and prosumer/professional for those with greater needs allowing Apple to push the boundaries. Today we solely have a focus of being thinner regardless of the compromises...
Q-6
[doublepost=1517075090][/doublepost]
Apple very likely will end up on the wrong side of a court case, as long as sufficient numbers keyboards remain to fail. Once more and more come out of their warranty period and get presented with $700 repair bills that's when the fun and games will really start. Right now one assumes Apple is doing it's level best to contain the situation, especially on the back of the iPhone battery drama.
As ever I find it disingenuous of Apple to not recognise it's own failings. As per GPU issues of the past Apple will do nothing until pressed by a court of law. In the meantime the customers will foot the bill and Apple will happily book the revenue...
Q-6
[doublepost=1517076129][/doublepost]
Yes, but like it or hate it, that thing needs to be reliable
Anyway, in the end, they need to fix this. As for you, it's good that there are alternatives out there that are not bad.
Apple will fix it, the bigger question is when. If my suspicions are founded, this is not entirely an easy fix for Apple, given the extreme dimensional tolerances involved. I have little doubt that Apple knows the root cause of the failure mechanism, equally Apple needs to also apply a cost effective fix, which may very well leave some "out in the cold"
Q-6
Just an update: Originally Apple quoted me a HK$3,427 out-of-warranty (USD438) top case with battery replacement. Since it's covered by my credit card, I let them do it anyway. Finally, they called me and said the keyboard was fixed by changing the key caps, free of charge!
I am not sure what they exactly did anyway but the whole keyboard feels different and new. Each and everyone of the keys.
