It isn't exactly the same situation. The point is the computer was in Apple's care, custody, and control. And when an employee damages a customer's property (for whatever reason) the company is liable. And one of the ways that Apple protects itself is through the check in process, where the employee is supposed to take a history of the problem, look over the computer for established damage, and have the customer sign the work order acknowledging the pre-existing damage (if any) and authorization of the work to be done. In this case, that did not occur.
At least one of the pictures posted clearly shows what appears to be a scratch around one of the screw holes. It appears, that the employee's hand slipped while either removing or inserting the screw into the case thus causing the scratch.
Apple (in my opinion) was liable for the damage caused to the case.
If the customer had demanded a brand new computer or some other compensation not directly related to the scratch on the case, your previous point would have some validity. That did not occur. The customer asked to be made whole and Apple rightfully obliged.
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