For anyone interested in SFBags and their service, I thought I would share my experiences below. I ordered back in June, and received a confirmation email on June 27 stating it would be sent out soon. Basically I have had to keep chasing this up, and I am still unclear as to when the order may actually be ready by. When I asked for a goodwill gesture SFBags refused. I am not saying their product is bad, nor the service. However my feelings are that I have had to chase the order at every step, and when I asked for a goodwill gesture, they seemed unhappy in providing this and recognising what had been for me a negative shopping experience . That is fair enough, but sometimes customers share their experiences, and I am sharing mine and letting you be the judge:
Email from them on June 27:
'Hi ,
Thanks again for your order. We will have your order out by the end of next week, maybe a little sooner. My apologizes for the delay. Stay tuned for an e-mail with shipping confirmation.
If there's anything we can do for you in the meantime, just let me know.
Best regards'.
After several weeks of no bag, I contacted them. They emailed me on the July 12 stating:
'Hi ,
Thanks for checking in. My apologies for the delay. It looks like we've had some design delays and we wanted to make sure the case was perfect before sending it out. I'm hoping to ship this out to you on Friday, but if not definitely Monday.
My apologies once again for the delay. Let me know if you need to change your order and we'll do our best to help.
Best regards'.
I followed this up, and asked for a goodwill gesture for leaving me to keep having to chase this up. They refused and emailed me yesterday stating:
'Hi ,
Sorry again for the delay, we do our best to keep you updated on any delays. We've received the dies necessary to get started on the CitySlicker and our sewing shop will be working overtime to get through the queue as quickly as possible.
International shipping is expensive and not something we make a profit from, in fact we often loose money so unfortunately we can't cover the cost of shipping and a discounted Sleeve, sorry about that.
If you can hang in there a little longer we certainly appreciate it, but if you need to make a change to your order we certainly understand.
Let me know. I'll be standing by.
Best regards'.
I again emailed them today asking where it is, and haven't heard back from my email asking:
'So when would it be likely to be ready to ship?
It seems your email again contradicts expectations which last advised'.
For anyone still reading, my proposal of goodwill gesture was:
'Myproposal to help resolve this issue, and to help ensure that I am a happy customer and one that recommends your products and service to all my friends and associates here in Australia, would be that you ship the item I have ordered and that this is also shipped together with an Outback Laptop Sleeve for a 11.6" Macbook Air in Horizontal with Grizzly trim, for an additional $20 cost payable by me. And that your company lets me know once the order has been sent, and advises me of the tracking number by email.
This would mean that your company would wear the $29 difference in cost to the Outback Laptop Sleeve for a 11.6" Macbook Air in Horizontal with Grizzly trim, and that your company also wears any additional shipping costs. If you feel this is an acceptable compromise, could you please let me know, and I will ensure that a Paypal payment is done for the $20'.
Cheers all and happy buying and shopping experiences 🙂