https://support.apple.com/macbookpro15/batteryexchange/index.html
I just applied for the recall for my MBP battery.
I just applied for the recall for my MBP battery.
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MacBook Pro Battery Exchange
- Thread starter sasquatch98
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It's really not that uncommon; sometimes whoever makes the batteries screws up and makes a bad batch. Unlike some components, Apple and other manufacturers probably don't have any good way to check that they're going to have an abnormally high failure rate until they've already sold a few hundred thousand of them. It's not like they can dismantle the battery and say "Ooh, this is a bad design, it's going to have an 8% failure rate." or something.
Dell has had several battery recalls in the past few years--in 2005, 2001, and 2000. HP has likewise had two battery recalls in the past couple years, one this year and one last year. The recent HP recall, at least, was in response to several batteries actually causing damage and at least one actual injury.
This one doesn't even appear to be a full recall; if it was, they would be saying "Stop using the battery and get a replacement now." You'll note that the Apple page explicitly says it's not a safety risk, just that they're not performing well (probably an abnormal failure rate, but the failures aren't catastrophic enough to be a hazzard). They're probably doing it to prevent bad press about annoying failures, but it's also the right thing to do if the batteries aren't up to spec.
Batteries are just like that. Apple is so high profile they draw more attention with things like this, but it's hardly uncommon in the industry.
Dell has had several battery recalls in the past few years--in 2005, 2001, and 2000. HP has likewise had two battery recalls in the past couple years, one this year and one last year. The recent HP recall, at least, was in response to several batteries actually causing damage and at least one actual injury.
This one doesn't even appear to be a full recall; if it was, they would be saying "Stop using the battery and get a replacement now." You'll note that the Apple page explicitly says it's not a safety risk, just that they're not performing well (probably an abnormal failure rate, but the failures aren't catastrophic enough to be a hazzard). They're probably doing it to prevent bad press about annoying failures, but it's also the right thing to do if the batteries aren't up to spec.
Batteries are just like that. Apple is so high profile they draw more attention with things like this, but it's hardly uncommon in the industry.
I just signed up for mine as well. I thought my battery life was declineing at an unacceptable rate. I was right I guess.
Anyone know what happens if you don't send back the old battery to apple?
I wouldn't mind having two batteries
I'm sure there is no way around it though.
Anyone know what happens if you don't send back the old battery to apple?
I wouldn't mind having two batteries
I'm sure there is no way around it though.
Did anyone notice the 'friendly' wording of this? Normally I'm used to reading things like 'Apple will replace these batteries free of charge', but this time round it reads like a happy engineer at Apple writing 'We will replace these batteries free of charge', and 'We recently discovered that ...'
I quite like it
P.S. If you don't believe me, check here
I quite like it
P.S. If you don't believe me, check here
I was definitly surprised...I am getting around 3 hours all the time with the exception of when I am playin Halo or something intensive. Its the best I have ever had "Hands Down" compared to any Windoze Laptop. I will be trying it out first before I send the bad one back!!
Bill.....
Bill.....
Think this needs bumping to Page 1 for people to see more visably.
Oh, and already filled the form in, so my replacement should be with me between 3-5 days time. My current battery has had no problems though. I run off the mains most of the time, but try to also run off the battery whenever possible to keep the juices inside flowing. I also keep a regular check, (sometimes daily), with Coconut Battery and generally it seems okay.
Have to say though, a week without monitoring and it seems to have taken a battering. I put this down to running near constantly during that period though, near exclusively off mains.
Oh, and already filled the form in, so my replacement should be with me between 3-5 days time. My current battery has had no problems though. I run off the mains most of the time, but try to also run off the battery whenever possible to keep the juices inside flowing. I also keep a regular check, (sometimes daily), with Coconut Battery and generally it seems okay.
Have to say though, a week without monitoring and it seems to have taken a battering. I put this down to running near constantly during that period though, near exclusively off mains.
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Well, this isn't a safety issue apparently, merely a performance problem. Do you think other manufacturers think about performance problems with batteries the same as Apple do? My guess is they ignore any complaints unless big fires start to become common.LoveMacMini said:
In my nearly 2 years in retail, (since graduating, damn I need a writing job), the only other battery recall for models we sold was from HP. They listed about a dozen or more models and every one of them barring 2 were discontinued, some getting on a year earlier. Shows how much they value customer care.
I like the new "Kinder, friendlier press release" style, too. Might be because it's not a safety recall, but an underperforming part that they're replacing to head off complaints. It would probably sound a lot more official and noncommittal if it were an actual recall.
They also had that half-million AC adapter recall that *was* for a safety hazzard a while back.
Not to say that they're not well-built, reliable machines. They're just not immune to issues, either.
Actually, they apparently had a sort of stealth recall of 600E batteries back in 2001, but that, like this, was for batteries that performed poorly, not a safety hazzard, so it wasn't made a big deal of.LoveMacMini said:
They also had that half-million AC adapter recall that *was* for a safety hazzard a while back.
Not to say that they're not well-built, reliable machines. They're just not immune to issues, either.
MacBook Pro Battery Exchange
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Apple has announced a worldwide Battery Exchange Program for its 15" MacBook Pro. According to Apple, the affected batteries do not pose a safety risk, but rather "do not meet [Apple's] high standards for battery performance... You may continue to use your current battery until a replacement arrives." Arstechnica speculates that the cause of the exchange may be due to random system shutdowns that some users have been experiencing with faulty batteries.
The affected batteries have model number A1175 and a 12-digit serial number that ends with U7SA, U7SB or U7SC.
Apple has announced a worldwide Battery Exchange Program for its 15" MacBook Pro. According to Apple, the affected batteries do not pose a safety risk, but rather "do not meet [Apple's] high standards for battery performance... You may continue to use your current battery until a replacement arrives." Arstechnica speculates that the cause of the exchange may be due to random system shutdowns that some users have been experiencing with faulty batteries.
The affected batteries have model number A1175 and a 12-digit serial number that ends with U7SA, U7SB or U7SC.
Thanks for the headsup! I qualified for a new one, so the form has been filled out.
Yeah, I wonder what happens if the old battery doesnt find its way back to Apple..would be nice to have a spare. (I havent noticed any major issues, then again, battery life has never been a strongsuit of this machine)
Yeah, I wonder what happens if the old battery doesnt find its way back to Apple..would be nice to have a spare. (I havent noticed any major issues, then again, battery life has never been a strongsuit of this machine)
apunkrockmonk said:Anyone know what happens if you don't send back the old battery to apple?
I wouldn't mind having two batteries
I'm sure there is no way around it though.
I was just wondering the same thing. I just put in for my replacement, and wanted to keep the original one around for a backup. The webpage says the return shipping is provided so that the battery can be "properly recycled."
Though I doubt Apple would send an invoice of anykind for failing to return the battery, i'm affraid they could use this information against me if i were to ever need tech/AppleCare/hardware support in the future since they have my MBP serial number as part of the exchange program.
Anyone actually contact Apple to see if the return is "required" as part of the exchange program?
I just filled out an application as well, i would really like to keep mine, even if it doesnt, "Meet the high standards of Apple." just as a backup, or for extra long trips.coryp420 said:
you could always try sjobs@apple.com
EDIT: uh oh, ok so when i clicked Place order for the replacement, it was taking forever to load so i went back and tried it again, (i did it about 3 times) and now it says that my serial number has already been used for a replacement, i guess it went through??
, and i also got 3 confirmation e-mails, i wonder if i'll get three 
It happened to me
My whole story is published for everyone to see.
At least Apple is starting to take up responsability for their mistakes.
My whole story is published for everyone to see.
At least Apple is starting to take up responsability for their mistakes.
I had the 'swollen battery' problem. The middle part of the battery only got a few mm thicker, but this was enough to push up against the trackpad button and keep it stuck in a pressed condition, and the battery would cut out on occasion. I got an immediate replacement, no problem at my nearby Apple store. But I see the replacement has an affected serial number here, so I'm going to apply for this too.