I have a 2007 model macbook pro 2.4ghz which i purchased used in february of 2009 the seller advised me that there was still 6 months of warranty left on the notebook, when i called apple to transfer it into my name the rep confirmed that there was 6 months of warranty left.
Since i have owned it i have had the battery, keyboard and top case replaced.
towards the end of august 2009 one morning i turned on the laptop only to be looking at a black screen, i could hear the chimes and stuff but no video. I called apple and they took me through a bunch of steps over the phone and finaly said "it looks like its a video card issue" They advised me to take it into an authorized apple repair facility to have it diagnosed and repaired. the rep started typing stuff on her computer then she comes online and says "omg your warranty just expired 10 days ago" then she says hold on let me see what we can do for you. she comes back on and tells me that apple will cover the cost of repair.
I took it in. without even looking at the computer the tech tells me its the nvidia problem and there will be no charge to repair it. He tells me it will take about a week 5 business days for a turnaround.
one week passes.. i get a call from the tech saying "we replaced your video card the video now works great BUT! your laptop is now NOT CHARGING. When i brought it in it was charging perfectly fine.
then he says he has to replace the left board where the mag connector is and its going to be another week before i get it back. at this point what choice do i have... fix it.
another week passes by. I get a call from the tech saying we replaced the left board and your laptop is STILL NOT CHARGING. and now they have to order another part which will take another week to get.
I use my laptop for business.. no computer = no get paid = bills over due = contracts lost = NO MONEY.
another week pass by. tech calls me up and says "we just got a notification from apple saying that the part "main logig board" is backordered until Nov 2009. I would recomend you call apple and ask for a replacement computer"
called apple customer relations... rep was very rude.. advised him on the situation and he said well just suck it up and wait there is no way your getting a new laptop. we will do a global search for the part and it will take 10 days... pretty much a hahahaha sucks to be you.
then he tells me that i'm over a year out of warranty. I was like ??????????? and again i was advised by 4 different apple reps that i had 6 months of warranty left when i purchased this computer used in feb 2009.
I stopped by and picked up my "still broken laptop" just to make sure i have a backup of all my important data. the tech told me it works great off the battery but once the juice is gone then your S.O.L
Brought the laptop home powered it up so that it would connect to my time machine and guess what... Now my airport card is 'not found' and my sound is 'not found'
I am a die hard apple fan, recently i have converted my dad (24" iMac) sister (15" MBP) and my office 4 (20" iMac's) and i'm on the virge of converting my neighbour to a macbook pro he's a diehard pc fan (blah!)
I feel like apple has done nothing to fix the delema i'm in. and after 4 weeks of service i'm still stuck with a furthermore broken laptop. and well, possible weeks or months of further wait time to get it fixed, that is if it even can be fixed.
if anyone has a better resolution to situation i'm in please let me know
better yet forward this to Mr. Steve Jobs and maby just maby he can put in a training request to the customer relations personell to "think outside the cubicle they are sitting in."
Apple you really dissapointed me
crazyglue71@gmail.com
Since i have owned it i have had the battery, keyboard and top case replaced.
towards the end of august 2009 one morning i turned on the laptop only to be looking at a black screen, i could hear the chimes and stuff but no video. I called apple and they took me through a bunch of steps over the phone and finaly said "it looks like its a video card issue" They advised me to take it into an authorized apple repair facility to have it diagnosed and repaired. the rep started typing stuff on her computer then she comes online and says "omg your warranty just expired 10 days ago" then she says hold on let me see what we can do for you. she comes back on and tells me that apple will cover the cost of repair.
I took it in. without even looking at the computer the tech tells me its the nvidia problem and there will be no charge to repair it. He tells me it will take about a week 5 business days for a turnaround.
one week passes.. i get a call from the tech saying "we replaced your video card the video now works great BUT! your laptop is now NOT CHARGING. When i brought it in it was charging perfectly fine.
then he says he has to replace the left board where the mag connector is and its going to be another week before i get it back. at this point what choice do i have... fix it.
another week passes by. I get a call from the tech saying we replaced the left board and your laptop is STILL NOT CHARGING. and now they have to order another part which will take another week to get.
I use my laptop for business.. no computer = no get paid = bills over due = contracts lost = NO MONEY.
another week pass by. tech calls me up and says "we just got a notification from apple saying that the part "main logig board" is backordered until Nov 2009. I would recomend you call apple and ask for a replacement computer"
called apple customer relations... rep was very rude.. advised him on the situation and he said well just suck it up and wait there is no way your getting a new laptop. we will do a global search for the part and it will take 10 days... pretty much a hahahaha sucks to be you.
then he tells me that i'm over a year out of warranty. I was like ??????????? and again i was advised by 4 different apple reps that i had 6 months of warranty left when i purchased this computer used in feb 2009.
I stopped by and picked up my "still broken laptop" just to make sure i have a backup of all my important data. the tech told me it works great off the battery but once the juice is gone then your S.O.L
Brought the laptop home powered it up so that it would connect to my time machine and guess what... Now my airport card is 'not found' and my sound is 'not found'
I am a die hard apple fan, recently i have converted my dad (24" iMac) sister (15" MBP) and my office 4 (20" iMac's) and i'm on the virge of converting my neighbour to a macbook pro he's a diehard pc fan (blah!)
I feel like apple has done nothing to fix the delema i'm in. and after 4 weeks of service i'm still stuck with a furthermore broken laptop. and well, possible weeks or months of further wait time to get it fixed, that is if it even can be fixed.
if anyone has a better resolution to situation i'm in please let me know
better yet forward this to Mr. Steve Jobs and maby just maby he can put in a training request to the customer relations personell to "think outside the cubicle they are sitting in."
Apple you really dissapointed me
crazyglue71@gmail.com
doesn't have to do a thing and they are trying their best considering they don't have to do a thing...
