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I believe he stated this support had improved, and I also had to deal with them and it was fine. I understand your point, but I think they made efforts to improve their support system.
I hope they improve their laptop support while reducing people’s need to use it. I dig the Razer laptops and would love to use one as a mobile rendering/gaming machine. I have an LED keyboard and mouse made by them and they’ve held up well so far.
 
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