MacBook Pro Late 2016 EU shipping

[mshcherb]

Have fun, glad to hear you received your MacBook!

So how much delay did you experience in total? What was your delivery window and your est. time of arrival?
My status now is "Appointment Request". I remember you had the same at some point in time? So what to expect next?

Hey, so... Initially my delivery window was 18-25. Then when they dispatched it on the 19th it said estimated delivery on the 29th. Finally, two days after Appointment Request, it was delivered on the 25th. So technically on the last day on my initial delivery window.

 

[PKS88]

Same dates here (Germany, ordered the same model as you did too ). Not sure, but think we'll have to wait until Monday to see DHL updates. Then things could move a little faster.

Also from Germany, same specs, but est.delivery on 29th nov. shipment info received on 26th(15:56) in Eindhoven, still no update till now, hopefully they update today since it would be 72 hours since the first notification....hoping that customs officials work on weekends...i am not a fan of this sh**ty apple shipping directly from overseas....when we are in living amazon prime days we were kept waiting for months if not weeks after ordering....

Tim cook supposed to be expert in logistics, its a very disappointing part of customer experience even the products are cool...i hope they think something radically in this area as well since i feel like i m living 10 years in the past...

 

[Creep89]

The annoying thing is that three years ago when I ordered a 15" BTO they sent it with UPS. UPS is way faster.

Apple says "On the way to customer - shipment on schedule" but no new Status visible in DHL tracking.

 

[sn00p]

The annoying thing is that three years ago when I ordered a 15" BTO they sent it with UPS. UPS is way faster.

Apple says "On the way to customer - shipment on schedule" but no new Status visible in DHL tracking.

They haven't cleared customs yet, I don't think our DHL trackers have updated. I think you said yesterday you'd switched from dispatched back to on way so at the very least we know it's in Amsterdam!

 

[viljamip]

Any idea how long it takes for DHL to ship from China? I ordered Nov 1st and it shipped today. DHL tracking is not yet available but should be soon. My delivery window was Dec 8-14th so I hope it comes a bit earlier than that.

It seems it is actually in Eindhoven in the Netherlands. I'm hopeful I will have it early next week.

 

[Creep89]

They haven't cleared customs yet, I don't think our DHL trackers have updated. I think you said yesterday you'd switched from dispatched back to on way so at the very least we know it's in Amsterdam!

Yep you are right. Guess we have to play the waiting game.

 

[npreq]

It seems it is actually in Eindhoven in the Netherlands. I'm hopeful I will have it early next week.

Na, it's Amsterdam. Eindhoven is where they have offices I'd guess. Everyone has the eindhoven bit, but you'll see Amsterdam once it clears customs

 

[viljamip]

Na, it's Amsterdam. Eindhoven is where they have offices I'd guess. Everyone has the eindhoven bit, but you'll see Amsterdam once it clears customs

Oh, okey.

 

[zouss]

Hey guys!
My command is in processing phase and I want to change the options of the laptop I commanded.
Do you have an idea how I can do it?

 

[sn00p]

Hey guys!
My command is in processing phase and I want to change the options of the laptop I commanded.
Do you have an idea how I can do it?

You have to cancel the order and reorder with your changes.

 

[MarcBou]

You have reached your credit card limit for this month (in my case the limit is 5000 euros). It seems your girlfriend also reached hers too.
Ask your bank to raise it ;-)

Yup, I thought that, but we called the 24h phone service of the bank and raised it to the top, and still not working. Guess I'll have to wait till monday.

 

[ales876]

So guys, quick update on my side, I cancelled my order and pick it up today in Munich, they got my stock model today in stock.

 

[darmac]

Guys! Check your orders! I ordered mine on 31st October, BTO 15. Yesterday it changed to Preparing for shipment and today I randomly checked my order and guess what!? It's been dispatched and and on top of that! I checked the tracking number and and it's already in Eindhoven!!!!! So I'm guessing it will be delivered to UK next week! So excited!!!!!

Update: Although the tracking only says "Shipment information received", I just I didin't get too excited lol

 

[sn00p]

Guys! Check your orders! I ordered mine on 31st October, BTO 15. Yesterday it changed to Preparing for shipment and today I randomly checked my order and guess what!? It's been dispatched and and on top of that! I checked the tracking number and and it's already in Eindhoven!!!!! So I'm guessing it will be delivered to UK next week! So excited!!!!!

Update: Although the tracking only says "Shipment information received", I just I didin't get too excited lol

It's not in Eindhoven. DHL have just created the waybill ready for when thy receive it from DHL freight in china.

 

[craig1410]

Guys! Check your orders! I ordered mine on 31st October, BTO 15. Yesterday it changed to Preparing for shipment and today I randomly checked my order and guess what!? It's been dispatched and and on top of that! I checked the tracking number and and it's already in Eindhoven!!!!! So I'm guessing it will be delivered to UK next week! So excited!!!!!

I hate to tell you this but being 'in Eindhoven' usually doesn't mean what you think. Mine has been in that status for 2.5 days but in reality it probably hasn't left China yet.
[doublepost=1480163922][/doublepost]Speaking of which, @jonyiveswhiteroom came up with a process to find more tracking details via housebill numbers a few days back. I've tried to find my shipment using that but didn't have any joy. Anyone else mange to do that for recent tracking numbers?

My status is:

SHIPMENT INFORMATION RECEIVED Thursday, November 24, 2016 at 15:32

 

[darmac]

Damn it! Still excited that there is some progress after over 3 weeks of waiting Thanks for explaining it to me guys!

 

[New_Mac_Smell]

I hate to tell you this but being 'in Eindhoven' usually doesn't mean what you think. Mine has been in that status for 2.5 days but in reality it probably hasn't left China yet.
[doublepost=1480163922][/doublepost]Speaking of which, @jonyiveswhiteroom came up with a process to find more tracking details via housebill numbers a few days back. I've tried to find my shipment using that but didn't have any joy. Anyone else mange to do that for recent tracking numbers?

My status is:

SHIPMENT INFORMATION RECEIVED Thursday, November 24, 2016 at 15:32

Here it is

A lot of people asking for help, and about 40 pages back I posted how I'm doing all this tracking and guesstimating.

In your case, check from 7CP2947 onwards at https://www.logistics.dhl/us-en/hom...tml?service=dhli&type=HBN&tracking-id=7CP2947

Keep increasing the number until you find a housebill that:

1. Matches the day your DHL tracker says "Shipment notification sent" and "Shipment Entered Into System".
2. Has a "Collect" delivery term
3. Has a decent size cargo load (it's not going to be a 10kg shipment for instance)

Pay attention to the time zone differences between DHL in Amsterdam and PVG airport in Shanghai. You can check when the shipment is picked up, and then arrives at PVG airport. Assume that when Apple sends the notification, it's waiting for DHL to come pick it up within the next 12 hours, then factor that into your calculations. You have to match your Apple tracking statuses also eg. the first "In transit to customer - shipment on schedule" after the initial "Shipped" status is that DHL's picked up the goods. Wait until you see "Shipment dispatched", then match that up with any flight info you find, as that means it's just left PVG or about to.

Most important part for understanding when your regular DHL tracking info should update is this (attachment). The delivery time here is when DHL plans to hand it over to DHL AMS. If you've found the right housebill, then this "Estimated Delivery" time/day is when DHL tracking will say "Processed at AMS". From here, your DHL tracker continues the journey, and the cargo one ends.

Other things to note: if you ordered other things with your Mac, expect it to go out on a slower flight (5YXXXX flights), and end up being dispatched with UPS. It's also going to be delayed, while it gets merged-in-transit.

In all instances, once you get the "Shipped" notification from Apple and have an estimated delivery date, don't expect it to arrive days earlier. It will either be on that date, or a day earlier if lucky. A day later if there's bad weather or whatever.

As far as I know, it goes "In Transit to Customer- Shipment on Schedule" when the item is ready in China, then when it's on the plane it goes "Dispatched", when it arrives it changed back to "In Transit to Customer- Shipment on Schedule" (This is usually when the DHL tracker starts working). During this second stage your item is currently getting high in Amsterdam, and needs to sober up for a few days before getting past customs (If your MacBook arrives with scratches it is highly likely it paid a visit to the red light district during this period, so check for viruses).

After making its way through customs, it'll be sent to the destination country and shipped to the customer. This is usually taking 2-3 days and not including weekends.

There's a lot of these items heading out of China, so they are bulk shipping them every day, and are being processed in the queue. Even if your MacBook is in Europe it may be behind several thousand previous orders, which take priority. This is what seems to be confusing a lot of people. It takes about a week from being 'Shipped' to delivered, regardless of whether your item makes it to Europe several days ago, there is still a queue and they aim to meet their estimated delivery dates.

 

[Azumah1]

Heard you can call apple and pay extra to get expited delivery, anybody done that and have any details? How many days waiting left once you get to p4s?

 

[Creep89]

My MacBook is now processed at Amsterdam, estimated delivery on Monday. Should be okay since Amsterdam is just 230km away from the local DHL Express hub.

 

[sn00p]

My MacBook is now processed at Amsterdam.

On your DHL tracking page?

Mine hasn't yet, but both flights that arrived yesterday have updated status on the freight page.

I guess the packages in the freight container are being scanned by The DHL depot now.

 

[Creep89]

Yes DHL tracking is now working and my MacBook was scanned at 14:25.

 

[Taylor-C]

My Apple tracking now says "Preparing handover to final carrier", but no updates on DHL.

 

[sn00p]

My Apple tracking now says "Preparing handover to final carrier", but no updates on DHL.

Yep, same here. I think @Creep89 had his scanned first!

Proper movement now!

 

[Jaekae]

My Apple tracking now says "Preparing handover to final carrier", but no updates on DHL.

Same for me, hope its monday or tuesday delivery now

 

[Lerital]

Same for me !! Do you think a Monday delivery is possible now? I have a flight on Monday and then I don't come back until Christmas ...