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MacBook Pro Late 2016 EU shipping

Just rang DHL to see if there was any movements that hadn't shown up on the site (long shot I know) and turns out mine hasn't even been picked up yet so who knows when I'll get it!
[doublepost=1482252366][/doublepost]Ringing Apple now to ask what's going on
 
Oli245UK said:
Just rang DHL to see if there was any movements that hadn't shown up on the site (long shot I know) and turns out mine hasn't even been picked up yet so who knows when I'll get it!
[doublepost=1482252366][/doublepost]Ringing Apple now to ask what's going on
Click to expand...
let me know what apple says.
 
No DHL tracking movement for me too, since Saturday.
I called DHL and the rep told me they didn't get the product from Apple !! then he told me the product was maybe in Amsterdam... In fact he didn't know more than me.. terrible customer support.
 
TiT38 said:
No DHL tracking movement for me too, since Saturday.
I called DHL and the rep told me they didn't get the product from Apple !! then he told me the product was maybe in Amsterdam... In fact he didn't know more than me.. terrible customer support.
Click to expand...
call Apple? :p
 
Uplift said:
Probably not the best place to ask but has anyone missed their delivery to UK from DHL?

Mine was attempted today but typically the driver came during the only 5 minutes the house was empty today. My partner has arrived home and can't see any slip or sign of delivery attempt so i'm not sure if i'll be able to re-schedule.

Will DHL automatically try to redeliver the parcel tomorrow?
Click to expand...

Ah no, sorry to hear that. I think DHL usually stick a card through your box and ask you what to do. I might be wrong though...
 
Apple order status just updated:

In Transit to Customer- Shipment on Schedule

this is the second time im seeing this status
 
MaximTV said:
Apple order status just updated:

In Transit to Customer- Shipment on Schedule

this is the second time im seeing this status
Click to expand...

So I spoke to Apple who've said that in fact my Mac is in transit to Amsterdam and has already been processed in China?!
I guess I can trust them but it's so weird as DHL knew nothing about the package and said they hadn't picked it up yet..
 
Oli245UK said:
So I spoke to Apple who've said that in fact my Mac is in transit to Amsterdam and has already been processed in China?!
I guess I can trust them but it's so weird as DHL knew nothing about the package and said they hadn't picked it up yet..
Click to expand...
i wouldn't trust them that much. they just guess sometimes :p
 
MaximTV said:
Apple order status just updated:

In Transit to Customer- Shipment on Schedule

this is the second time im seeing this status
Click to expand...

Status In Transit to Customer- Shipment on Schedule December 21, 2016
Est. Delivery December 27, 2016
Carrier DHL EXPRESS

me too
 
I just rang DHL as well to check mine as there's no movement and DHL said it's not been given to DHL yet. I asked where it's coming from and she said it's coming from Amsterdam not China. When I spoke to Apple earlier he gave me the tracking number and said that it's only active once the package reaches the Netherlands as they're shipped there then broken up and handed to DHL to be delivered across Europe. Could be that they're in transit but just not showing as they're not with DHL yet?
 
viktor121 said:
I just rang DHL as well to check mine as there's no movement and DHL said it's not been given to DHL yet. I asked where it's coming from and she said it's coming from Amsterdam not China. When I spoke to Apple earlier he gave me the tracking number and said that it's only active once the package reaches the Netherlands as they're shipped there then broken up and handed to DHL to be delivered across Europe. Could be that they're in transit but just not showing as they're not with DHL yet?
Click to expand...
They always come from China but your tracking will only start updating when they arrive in the DHL Hub in Amsterdam.
 
makcode said:
Status In Transit to Customer- Shipment on Schedule December 21, 2016
Est. Delivery December 27, 2016
Carrier DHL EXPRESS

me too
Click to expand...

Changed for me
Almost the same
Est.delivery December 28, 2016 !

If it reaches Amsterdam, on december 22nd, we might expect it at home on december 24th
crossfinger
 
makcode said:
Status In Transit to Customer- Shipment on Schedule December 21, 2016
Est. Delivery December 27, 2016
Carrier DHL EXPRESS

me too
Click to expand...
i guess that's good.

Status In Transit to Customer- Shipment on Schedule December 21, 2016
Est. Delivery December 27, 2016
Carrier DHL EXPRESS
 
Chat to apple again just now and managed to get the flight details for my delivery, it's estimated to arrive in Amsterdam tomorrow evening!
 
Thats the flight they're on! it's a 970kg freight package so I'm assuming your guys MacBooks are on it too!
 

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MaximTV said:
Apple order status just updated:

In Transit to Customer- Shipment on Schedule

this is the second time im seeing this status
Click to expand...
Have the exact same message, but no DHL info.
I thin I'm just going to wait patiently for my delivery date (29/12) and not stress too much about it. Holidays time, no work => don't worry, be happy ;)
 
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