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It will be interesting to see how long anyone is able to make repairs. I was in Tokyo for business before the end of the year. And of course, my keyboard goes out. Again. I can't remember how many now, at least 5. Some interesting information was given. One, Apple can once again replace the keyboards in the shop over a couple of days. Two, my keyboard, read topsheet, was the last in Japan. Three, Apple did not know IF or WHEN it would be possible receive more stock.....

For me, this is worrying as I tried the new bad MacBook Pro, and the notch among other things drive me crazy. So much so that I had the current laptop repaired, read new battery, and gave the new MacBook Pro to a junior.
 
Does anyone know how to match up the Unique ID claim numbers, with a specific MacBook/repair?

I received four legitimate settlement emails with Unique IDs and PINs. I probably bought 4+ effected MacBooks, I've lost track.

However, I only had two top cases replaced and no cost to me - but the keys still give me trouble.

I did have one claim that indicated I was Group 2 (accurate) but the other three emails indicate I'm Group 4. So essentially, I'm 'short' one claim for Group 2.

I have all my serial numbers. But I don't want to file a claim under a MacBook I no longer own or doesn't fall under the settlement criteria.
 
What about all the other broken butterfly keyboards from people who don't live in US ?
Does anybody know if there is another settlement for Europe as well ?
 


Back in July, Apple agreed to pay $50 million to settle a class-action lawsuit over the faulty butterfly keyboards that were used in MacBook machines between 2015 and 2019, and now emails about the settlement are going out to MacBook Pro owners eligible for a payment.

macbook-pro-butterfly-keyboard.jpg
MacBook Pro owners who had at least two topcase replacements from Apple within four years of purchase are considered Group 1 Settlement Class Members and will be receiving an automatic payment as well as an email about the settlement.

MacBook Pro owners who had a single topcase replacement will need to submit a claim form to get compensation, and they are considered Group 2 Settlement Class Members. Those who had a keycap replacement can also submit a claim form to get a small settlement as part of the third group of Settlement Class Members.

Monetary awards will be based on the number of repairs required, with amounts up to $395 provided to those who had two or more topcase replacements. Mac owners who fall in to this category will be receiving their class notices this month. Claims will be accepted through March 6, 2023, and a final approval hearing will take place on March 16, 2023.

The lawsuit dates back to 2018, when a group of customers sued Apple over the butterfly keyboard, claiming that the company concealed the defect from consumers in order to continue to sell Macs.

Butterfly keyboards were used in Macs between 2015 and 2019, and while Apple iterated on the design several times to try to improve durability, a design flaw made the butterfly mechanism prone to failure. Throughout those four years, thousands of customers had problems with repeating keys, sticky keys, and full keyboard failures.

Apple launched a keyboard repair program in June 2018, covering MacBook, MacBook Pro, and MacBook Air models for four years after purchase. Apple was only replacing butterfly keyboards with another butterfly keyboard, so there was no real fix.

Apple ultimately did away with the butterfly mechanism and swapped back to a scissor switch mechanism, and today, all Macs use a scissor switch keyboard that is much more durable and able to stand up to small crumbs and dust.

Article Link: MacBook Pro Owners With Faulty Butterfly Keyboards Now Receiving Emails About $50 Million Lawsuit Settlement
Apple swindled me in so many ways, i'm disgusted. Just on this one issue, the defective MBP bought on 12/31/2017, [ok i'm going to change the subject because i'm typing on my 2020 Magic keyboard MBP and i want to say that i am STILL having upsetting keyboard problems, it just happened as i typed the first line of this reply. After i typed "2017," i was going to continue with my problem in getting the top case replaced but instead the keyboard suddenly transferred my cursor to the beginning of the line, right before the word "bought
 
Apple swindled me in so many ways, i'm disgusted. Just on this one issue, the defective MBP bought on 12/31/2017, [ok i'm going to change the subject because i'm typing on my 2020 Magic keyboard MBP and i want to say that i am STILL having upsetting keyboard problems, it just happened as i typed the first line of this reply. After i typed "2017," i was going to continue with my problem in getting the top case replaced but instead the keyboard suddenly transferred my cursor to the beginning of the line, right before the word "bought
thats not ur keyboard. u accidently clicked on ur trackpad
 
thats not ur keyboard. u accidently clicked on ur trackpad
Thanks. I can believe that, i've thought of it and noticed before, but i don't understand why it's so easy to do that at least on my computer, same with the 2017, a lot of the problems were that, the cursor landing all over the place, combined with it being harder to press the keys down but while the magic keyboard 2020 model i have types better than the butterfly, which is otherwise in good shape and wrong that i paid $2500 for it and it's so hard to use that i no longer love writing like i used to and it's changed the quality of my life for the worst, the opposite of what Apple always was until the 2017 computer, but being arm twisted and blackmailed into putting Sierra on my 2013 MBP didn't go down well, destroying my email and "we don't support that, too many moving parts," but it did have a happy ending, i was going to get a new MBP, always fun to get a new Mac. i thought it was another great mac, trying to decide if the new louder more forceful key pressing was a good thing or a bad thing, but always blaming my hands wearing out for the defective keyboard because i just didn't think Apple would be not recalling expensive products, considering how i became unable to do one of the two main things i used the computer for. One was writing, which have largely given up, and the other was internet with all its wonders, adventures and fun, it still does that. i understand that to admit that their butterfly keyboards were unfairly sold to trusting buyers would be ty hoo costly for them, so they had to insist it was just an occasional thing for a few users which they could not have anticipated, but after all i suffered and lost, starting with the price of the computer, and losing the feeling i used to have of my fingers flying over the computer like a pianist playing a mozart sonata, with feeling !, i'm just mad. Only to find that my 2020 MBP is also really hard to type on, some formats harder than others and i haven't figured out what the patterns are, but some programs don't result in a lot of out of control cursor frustration and inability to finish a thought with out stopping to correct bizarre typos, like yesterday, this may be one of the worst, i started to type a phrase with a word like "deauthorize l", i don't remember what it was b

ooh, ooh, it just did it. i was trying to describe an example of what it does, to ask of any help anyone can suggest to not have this problem and so i was making up an example the happened yesterday, it replaced a really simple word in a phrase i typed, and just making up the kind of word it was, though i don't remember, i wrote "deal," in quotation marks and then i continued typing to tell you guys the kind of word it replaced 'deal' with, and it was a proper noun beginning with upper case letter, then the rest lower case and it was about 4 syllables, starting "Dell.." something, some proper name i've never heard of,
 
thats not ur keyboard. u accidently clicked on ur trackpad

i'm thinking about it, wondering if there's anyway to solve the problems. For sure i've seen problems of accidentally unconsciously touching the trackpad in ways that i traced a bizarre typing behavior back to, all the leaping around of the cursor and also i don't remember if i mentioned it before, the extreme bizarre behavior of auto-correct. it makes no sense. I had autocorrect for years on other macs and never anything that was insane and unintelligent, why does autocorrect now have extreme license to radical

OK, right now, i was typing 'license to radically' and i was going to go on to say 'change what i'm typing to completely different meanings and way overboard, who needs that version of auto-correct which is really auto-destroy? it does lots of things right, like Mac autocorrect always did, it still somewhat does those things, but it's much extreme now in a sense of it's programmed to not care what you are writing, it just throws out these wild experiments disregarding context which before this began, it just intelligently conservatively did corrections, it had some kind of impressive contextual reasoning, very helpful. But with great difficulty because the computer keeps fighting my simple typing effort right now i want to tell you a good example of this nightmare, one small expample but when it goes on and on over, every line and never sentence, it's too much work and takes so much time and is no fun.

So above that paragraph, i was typing this:

i had autocorrect for years on other macs and never anything that was insane and unintelligent and disruptive, why does autocorrect now have extreme license to radical

and as i wanted to say "to radically change what i'm trying to say", instead it changed 'radically' to 'radicalizing.' Radicalizing??? who is programming this app??? i wanted to say 'radically,' it was an adverb to describe changes the autocorrect was making in what i'm saying, but autocorrect changed it to a much longer word that i can't imagine any justification for choosing, autocorrect obviously didn't use the context of what i was saying. it's low quality autocorrect for a company that used to do things like that so well, it's dehumanizing and disempowering. it makes it so hard to type a line of phrases that it's like what's the point, it's no fun.

So in this case, it's not over yet, my story of this particular example of autocorrect, in trying to find information and experience of others that can help me be able to type again. (that sentence went very smoothly and i don't know why). OK, so

this: "why does autocorrect now have extreme license to radicalizing" forcing me to stop and manually correct autocorrect so that it will say "license to radically change what i'm saying."
but: when i tried to delete "izing" from "radical" so i could make it "radically", autocorrect assumed i don't really want to change it to what i want it, and it's autocorrect's job to fight to the death to prevent me from saying what i want say. Someone has programmed apple autocorrect to not just make bizarre changes, but if you want to edit what autocorrect has wrongly done, in that example, it just would not let me. i deleted "izing" and started to finish my word, which was "radically" and it kept deleting "ly" at the end of the word, over and over and over, nothing would stop it. That's when i started writing about it to post the problem here and see if anyone has encountered this and and if there's anything that can be done about this and about anther i wrote in the other post, taking a short normal word, 5 letters, and changing it to a multi-syllable proper noun that sounds like it might be a place in Italy, Dell something, i never heard of it. Why is this program designed to do this? is there a basic autocorrect that just helps you and doesn't try to get fancy and show how hyperintelligent it is by changing your perfectly good words that are not misspelled, and change them to long words that are grammatically wrong in the context? This goes on for me constantly, it's not a once in a while glitch, it's the program that came with my OS on this computer, Catalina. But it also came on the OS on the 2017 computer. Because there are multiple problems combined with other problems i don't know how to know what is related to what. 2017 came with Sierra.

Why am i not allowed to let my fingers or thumbs touch the trackpad? i notice that this is constantly causing me to have to correct typing and to search for the cursor which is some unknown place on the page, ready to continue typing the thought i was in the middle of typing but if i don't catch that the cursor has moved then i will type the rest of the thought in the middle some other thought that it has nothing to do with. It's chaos, and i'm not the only person who has this, although no one has talked with me about touching the trackpad. to me, it's normal
 
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Has anyone received their settlement money yet? I thought this was supposed to be complete by April, but I could be wrong.
 
no, not me. When i read the letter about how small the potential rewards were, i felt insulted and played, and stopped caring about it. If i get my $45, i'll cash the check, but i still have a useless MBP i got on 12/31/17 which is in like new condition, it cost me about $2500 because of the added terabyte drive. i had still been using a 2012 build MBP that ran perfectly with Yosemite but it developed one problem when i joined
 
In Australia, under federal Consumer Law, people were entitled to a full refund, replacement or repair and they could choose the option as the keyboard was considered a 'major failure'. No need for lawyers to take a 40% etc etc. I know at least 4 situations were a full refund was achieved for optioned up MacBook Pros.

So you folk in the USA are well and truly been done over, by Apple no less than your pwn government.
 
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I'm in group 1, so I should receive between $300-400. But I have not received anything. According to the website, the final approval hearing should have been March 16, but there has been no update since then. Among the 'important documents' shouldn't there be a final approval document? The last document on the website has a date of March 6, so what is going on?
 
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I'm in group 1, so I should receive between $300-400. But I have not received anything. According to the website, the final approval hearing should have been March 16, but there has been no update since then. Among the 'important documents' shouldn't there be a final approval document? The last document on the website has a date of March 6, so what is going on?
Exactly my situation, and exactly my questions
 
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Following up. I did in fact receive a reply:

"Thank you for your email. No payments have been sent out yet. The Court indicated at the hearing on March 16th it intends to grant final approval. We expect a final approval order soon, but we do not control when the Court issues its order. Once there is a final approval order, there will be a period of at least 30 days to allow for any appeals. If no appeals are filed, the settlement will become final, and the claims administrator can process payments upon completion of its review. If there are appeals, there may be additional delay. We appreciate your patience.

Sincerely,
Olivia"
 
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In Australia, under federal Consumer Law, people were entitled to a full refund, replacement or repair and they could choose the option as the keyboard was considered a 'major failure'. No need for lawyers to take a 40% etc etc. I know at least 4 situations were a full refund was achieved for optioned up MacBook Pros.

So you folk in the USA are well and truly been done over, by Apple no less than your pwn government..
It's a government that was made to represent business interests and that's what it does. i definitely feel done over by Apple which i once loved but i don't know of any better company. Apple used to be the better company. It was drastically better. nice while it lasted.
 
Has there been any recent news about the timing of these keyboard checks? Thank you.

Yup bumping this as I’m curious.

I remember in college me freaking out when my “enter” button my keyboard wasn’t working and a few others wouldn’t work occasionally.

I was without it so much and I remember during the holidays I took a winter class and I was without it for TWO weeks. I was freaking out and then the issues happened again. They even replaced it with a new one and that one also had issues and I brought it in twice too. I sold it for very cheap, so I think that class action was well deserved. I never ate or drank next to my computer either. As a college student at the time, that was super stressful when you spend a ton of money for “quality”.
 
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