Macbook Pro repair......from Hell....

Discussion in 'MacBook Pro' started by Mr.Scarface, Apr 11, 2009.

  1. Mr.Scarface macrumors regular

    Jan 2, 2009
    I take my Macbook Pro (late 2008) for a screen replacement (2nd time) for dust under screen. I get a call to pick it up....get there and turn it on. No backlight. "Genius" takes it back to back and comes back 20 mins later saying....we are going to have keep it overnight to fix it. I call back the next morning......and SOMEHOW my logic board is TOAST! (They fried it during the repair......most likely. So now....the screen and logic board has to be replaced. 2 days later, call back...they find that the Airport Card has "issues"....meaning they probably fried it with the logic board. So, now they have to order a new Airport card. This ordeal started Tuesday night, and now I won't get it back until atleast next Tuesday at the earliest. Since it was bought at Best Buy, they wont replace it with a new one....only repair it. Genius my ASS........
  2. iTzChasE macrumors 6502


    Dec 31, 2008
    Tell them to give you a new one!

    One of my keys on my macbook Keyboard popped off, so I went to an apple store, and in two mins they were like "We cant fix that, it will never be the same... Here you go, we switched your hard drive and everything, you're ready to go." and handed me a brand NEW macbook.

    :( Hope yours is actually fix or they replace it. Good luck.

    Edit: So you bought it at best buy, and APPLE says they cant just replace it?
    Wow that is ***** stupid. I bet they have wasted more time and $ than it would be just giving you a damn new one.
  3. DeusInvictus7 macrumors 68020

    Aug 13, 2008
    Kitchener, Ontario
    Wait, did you take it to the Best Buy to get it repaired? That was a mistake if you did...I would never trust Best Buy with anything.
  4. jofus macrumors member

    Feb 27, 2008
    I had a sound card issue turn into a new logic board turn into an Airport Card issue turn into another sound card issue parlayed into a replacement computer within a week or so of the first incident (and from an early 08 MBP to a unibody).

    Are you referring to the geniuses at Best Buy? Because they aren't. Geniuses. Or helpful. Take it to Apple.
  5. Mr.Scarface thread starter macrumors regular

    Jan 2, 2009
    No...The Apple Store has it.......How can I convince them to give me another?>
  6. snowmoon macrumors 6502a


    Oct 6, 2005
    Albany, NY
    Go in and ask to speak to a manager and state your case. The fact that since you brought it in for a relatively annoying ( and persistent ) issue and only then did you end up with a long and frustrating set of repairs.

    If you get the brush off from the local manager ( it's an "environmental issue" ) call AppleCare directly and escalate with them. You want a "Product Specialist" as they have the authority to replace the unit.

    Be polite, but firm, that the current state of affairs is unacceptable.
  7. esserdk macrumors member

    Mar 15, 2009
    this, and be sure to be polite and honest, those 2 things seems to be the most important when it comes to getting the service you want :)
  8. ViciousShadow21 macrumors 68020


    Mar 11, 2009
    To your left or right
    i've said it before never buy an Apple Computer from Best Buy. i was a CEM manager for a Best Buy in Boston and knowing what i know about how Apple products were handled it is not a good idea. i know that it is too late for you now but this is more for those that are thinking about buying apple computers from them, just dont.
  9. Mr.Scarface thread starter macrumors regular

    Jan 2, 2009
    Well, I went in and talked to a manager and the real reason not replacing the MBP was that the apple store's system doesn't recognize the UPC from Best Buy. So, the "Genius" personnel assume they can't do it. It takes a manager that knows what they are doing to bypass the protocol. It took maybe 20 mins to do the replacement, including swapping my harddrive and upgraded RAM.

    Thanks for everyone's help.
  10. bobcan macrumors 6502a


    Jan 8, 2007
    Sunny but Cold.. Canada
    Ahhh.. Fixed...

    :cool: This sounds like the "right" Solution anyway!! Hope all is well with the New One!!
  11. S-Man macrumors regular


    Feb 1, 2009
    Wow, same thing happened to me! Went in to get the screen replaced as it went black. They said a few days later it was the logic board. Replaced the logic board and screen and call me to pick it up.
    Upon inspection I see a deep scratch on the screen, and the airport card isn't working.
    3 days later they call and tell me they're giving me a new macbook pro. They upgraded me from a previous-gen 2.4ghz 2-gigs ram 250 gig HD model to a brand new UMBP 2.53 4 gigs ram, 320 gig HD. w00t!
    Their reasoning was that "It is not reasonable to put in more parts and labor into a machine that may or may not work. So we'll just give you a new one."

    It was more cost effective to give me a new one than to keep replacing parts on my old one.
    They had practically replaced all the guts anyway...:rolleyes:

    edit: Glad to hear they took care of you!
  12. simplemind macrumors member

    Feb 23, 2009
    UT (for the time being, cant leave soon enough)
    same thing happened to me, Apple replaced my June '06 MBP with a brand new 17" uMBP for taking it in several times times over a month period. My power inverter went kaput on me and that was the last straw, I did not even ask for a replacement unit, the tech came back not more than 5 minutes from in the back and said we are just going to upgrade you to the new one.
    A believer in AppleCare I am!
  13. Signal-11 macrumors 65816


    Mar 23, 2008
    2nd Star to the Right
    You guys who had your MBPs replaced should be happy, because it doesn't always run out this way.

    A few months ago, I my mouse button was worn out so I went to the Apple store to replace it while it was still under warranty. They put a new top case on it and it lasted about two weeks before the button stopped picking up clicks sometimes and double contacted at others. Went back in to get it replaced. Three days later (for a top case!) had a new top case on there again but then it didn't fit together and the top case wouldn't secure to the lower case and kept lifting off. Then they took it back and said they'd have to replace the lower case and they'd have to send it in to a repair center.

    While it was at the repair center, something happened and they had to replace the optical drive as well. Then I get it back and it seems they replaced my 4GBs of OCZ with 4GBs of Samsung RAM. I am almost certain they replaced the logic board but didn't document it b/c I had scratched it putting a new HD in and that scratch isn't there anymore.

    Now, the entire thing creaks when I put my hands on it.

    I'm now 14 days out of warranty and I've had more or less every component replaced on this thing of the past year. (The display, about a week after I bought it.) This thing has been a $2800 pain in my ass since the day I bought it.
  14. snowmoon macrumors 6502a


    Oct 6, 2005
    Albany, NY
    I would still give AppleCare ( and executive support ) a shot. Be polite and tell your story. You never know, I've heard of them doing other repairs out of warranty.

    The store I'm closest to gave me a hard time, but AppleCare was very nice when I was on my fourth display.
  15. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    And another great ending for Mac users, I <3 Apple CS...
  16. sushi Moderator emeritus


    Jul 19, 2002
    Apple Care is great.

    A few years ago, I had an issue with a PowerBook 15. It was bad. Needed a new Motherboard, keyboard and some other things. They didn't believe me about the keyboard at first. So I said, how about letting me sit here and type for a while then when it goes whack you can see. Well, sure enough nothing happened for a while naturally, then bam, off goes my keyboard with repeating keys with my hands off and no keys depressed. The Genius sees it. They could not figure out what was wrong.

    Now at this time, I really needed to run Classic for my work. So at that time I did not want a MBP15 replacement. They were a bit hesitant to fix my PB15 until I clearly stated that I needed my PB15 for work and did not want a new MBP15 because I needed to run Classic. Apparently, others had been trying that approach to get a free upgrade to a new MBP15. Well, not only did they fix the items mentioned, but they completely overhauled my laptop. This was after AppleCare had expired about 3 months prior, but they linked to some work done before it expired so all was done free of charge.

    I still use my PB15 which is 5.5 years old. And I have since purchased a MBP15 which is now a little over a year old. So it worked out good for both parties concerned. Apple sold another MBP15 and I still have my PB15 which works great. :)

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