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Macbook Pro Replacement? Will Apple Store Replace it? Please Help

swingerofbirch said:
Call Apple's corporate number and ask for executive customer relations. Tell them everything you've said here. They will want to make you happy. 408 996 1010 The 3 repairs first thing is a guideline. In customer relations everything is possible, and the good thing you have going for you is that you've already brought it to best buy and already initiated contact with Apple. The longer you've owned the computer, the more likely they want to repair rather than replace or refund. Point out that the warranty under which you are covered confers the options of repair, replace, or refund. Those three options are at Apple's discretion (and they typically want to do them in that order). But if the rep you talk to says replace is not an option, tell them it is an option according to your warranty, and if that representative isn't able to exercise that option, you would prefer to speak to someone who could exercise that option. Be friendly and calm, though. For an Apple rep to override their guidelines (such as the 3 repairs rule), they need an exception. That's why it's important for you to tell them YOUR uniquely extenuating circumstances and frustration. They need to hear something from you that tells them it's OK to override their guidelines. Be sure to consistently stay in your reality of what has happened and what needs to happen. If they tell you they can't accommodate you, just keep responding calmly with your reality of what happened and what you need to happen. If they say all we can do is repair say, for example, "Well, unfortunately a repair isn't going to work, because I want to trust in the fidelity of this machine, and I don't want it being pieced together just months after I bought it and spent $2,000 and already had all these frustrations." Then let there be silence--let your words, your reality, hang in the air. If they keep saying they can't help, keep repeating your reality. "Well that won't work because..." At some point you can say, "I can't do a repair and need a replacement for these reasons and it seems you are unable to confer that option under the warranty, I suppose to move forward at this point I'll need to speak to someone who can help me with this more." The agent will try to present a new reality--keep maintaining your reality--the machine needs to replaced for your special reasons, whatever that is, ie, you just bought it, you wouldn't be able to trust the fidelity of a repaired machine, it was a big investment, you want to have a good experience with Apple, etc. You need to make it seem like you are willing to stay on the phone---peacefully, and in a friendly way--for an infinite amount of time repeating your reality. They'll come around. And they will never end a call unless you initiate ending it.

Good luck! You should be able to enjoy a product you spent so much money on!
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wow man, finally someone who has some positives on this! lol

judging by how much you know, did u go through something similar like this before?

anyways i will give that number a call tomorrow and hope for the best!
 
fred88 said:
so is this the same laptop your brother took a dump in?

https://forums.macrumors.com/threads/1163800/
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i bet it is, but seriously how many posts do you need about the same issue? im counting 6 just for the hinge issue, if you waited like 4 months then expect a replacement your stupider then you appear.

one post theres just a scratch, another post theres a hinge problem and the third its a hinge AND scratch....

3 posts about whether to get a white or black iphone cause it might make you gay?

seriously?
 
fred88 said:
i bet it is, but seriously how many posts do you need about the same issue? im counting 6 just for the hinge issue, if you waited like 4 months then expect a replacement your stupider then you appear.

one post theres just a scratch, another post theres a hinge problem and the third its a hinge AND scratch....

3 posts about whether to get a white or black iphone cause it might make you gay?

seriously?
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yeah those issues came one after another

suck eh for a high end computer?
 
fred88 said:
i bet it is, but seriously how many posts do you need about the same issue? im counting 6 just for the hinge issue, if you waited like 4 months then expect a replacement your stupider then you appear.

one post theres just a scratch, another post theres a hinge problem and the third its a hinge AND scratch....

3 posts about whether to get a white or black iphone cause it might make you gay?

seriously?
Click to expand...

have to agree here.

dude your way too pressed. just sell the damn laptop and buy a cheaper one if you have so many worries. btw, your threads make it seem as though the laptop you have is the one your brother ******* on so im hoping your not trying to return the laptop after that incident. that can also be considered "user damage"

im sorry for being an ******* but your getting out of control with the threads. you've been making countless threads and BUMPING THEM cause no one answers. Like seriously dude, its not the end of the world.

in some of the threads you do get answers in, you aren't even content with them. you keep asking over and over and over again. every new thread has a new problem. dude maybe the problem is you. maybe your causing these scratches. they don't "miraculously" appear every few days.

you make your first whining thread on May 21 of this year. Today is July 4th. So far you have done nothing to fix the issue. You could have just returned it instead you chose to complain and make threads every week or so. Seriously, you made your decision. Please suck it up and just live with the macbook. You claim you tried to return it but forgot the box. why didnt you just go home and get it than? Oh were you too busy using your awesome 15 inch for 13 days and than the last day you realized "hey theres a scratch on it." Your story seems unbelievable because a person whos as worried about their laptop as you are would have found any flaws right off the back. I enjoyed reading your "is a white iphone alright for a guy" more than these repetitive threads your making about your "awesome" macbook 15 problems. its honestly sad that you think your going to just get a new laptop. you had 14 days, your past 14 days. simple.

btw, is this your first expensive mac? cause your really going overboard with this obsession man.

again, i apologize but please understand that its kind of annoying to see your threads bumped to the top. not cause someone replies but cause you keep bumping them.
 
theturtle said:
snip
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ouch. i have to agree though. randomrazr, you really need to get over this. making the same threads isn't gonna solve your problem. even if you couldn't find a ride to the store, that is still partially your fault. yes the manager saying your issue was stupid was wrong, but most of the blame still falls on you. they give you 14 days to return it, you went past 14 days. It doesn't matter if you had a ride or not, you can't expect best buy to extend it cause you don't have a lift there. thats not very fair.

You sound like a person that needs to either just sit back and take a breath or just flip the computer for money and buy a cheaper laptop. a person shouldn't go through all this stress over a laptop.
 
theturtle said:
have to agree here.

dude your way too pressed. just sell the damn laptop and buy a cheaper one if you have so many worries. btw, your threads make it seem as though the laptop you have is the one your brother ******* on so im hoping your not trying to return the laptop after that incident. that can also be considered "user damage"

im sorry for being an ******* but your getting out of control with the threads. you've been making countless threads and BUMPING THEM cause no one answers. Like seriously dude, its not the end of the world.

in some of the threads you do get answers in, you aren't even content with them. you keep asking over and over and over again. every new thread has a new problem. dude maybe the problem is you. maybe your causing these scratches. they don't "miraculously" appear every few days.

you make your first whining thread on May 21 of this year. Today is July 4th. So far you have done nothing to fix the issue. You could have just returned it instead you chose to complain and make threads every week or so. Seriously, you made your decision. Please suck it up and just live with the macbook. You claim you tried to return it but forgot the box. why didnt you just go home and get it than? Oh were you too busy using your awesome 15 inch for 13 days and than the last day you realized "hey theres a scratch on it." Your story seems unbelievable because a person whos as worried about their laptop as you are would have found any flaws right off the back. I enjoyed reading your "is a white iphone alright for a guy" more than these repetitive threads your making about your "awesome" macbook 15 problems. its honestly sad that you think your going to just get a new laptop. you had 14 days, your past 14 days. simple.

btw, is this your first expensive mac? cause your really going overboard with this obsession man.

again, i apologize but please understand that its kind of annoying to see your threads bumped to the top. not cause someone replies but cause you keep bumping them.
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yes its my very first EXPENSIVE laptop. course id be a little upset.

i did try to take it back TWICE if u read my other posts.

thanks for ur help though :(
 
fred88 said:
i bet it is, but seriously how many posts do you need about the same issue? im counting 6 just for the hinge issue, if you waited like 4 months then expect a replacement your stupider then you appear.

one post theres just a scratch, another post theres a hinge problem and the third its a hinge AND scratch....

3 posts about whether to get a white or black iphone cause it might make you gay?

seriously?
Click to expand...

i didnt ask you to creep my other posts? LOL
 
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