Just want your thoughts regarding this. My laptop has had over 1000 cycles and its battery health is at 35%. Is this abnormally low? I have read elsewhere that after 1000 cycles the battery should only be at 80% health, not as drastically low as 35%. It's got to the point where I cannot use my laptop to just type up word documents for less than an hour before the battery chokes out. I explained this (twice) to Apple's online and chat tech support and I was told that I would be covered under my Applecare for this problem and that if I took it into my Apple Store I would be given a replacement under my cover. This was told to me quite clearly in my chat logs. Under this advice I took it to my local store only to be told by the Genius that he will not replace the battery unless I pay £350 despite explaining the fact it is still under warranty (as I was told by the tech support line). I appreciate batteries depreciate over time however, the fact it has depreciated to such an extent makes me wonder whether it is worth taking it higher/to a manager? Not to mention the fact I was told I would be able to get this replaced by two different people before going to the store. I showed the genius both case numbers and he still refused (I found this guy to be pretty passive aggressive and unhelpful compared to those I've had in the past but that's slightly OT). What are your opinions guys? Do you think I should bother going back again or to another store and asking again. It's more the principle that I only went to the store after being told explicitly that I was covered for such a replacement and then having my time wasted.