MacBook Pro Retina late-2012 suddenly crashed

Discussion in 'MacBook Pro' started by Sapple Half, Feb 7, 2017.

  1. Sapple Half, Feb 7, 2017
    Last edited: Feb 7, 2017

    Sapple Half macrumors newbie

    Sapple Half

    Joined:
    Feb 7, 2017
    #1
    13inch.
    It has happened many times. I tried to reinstall Mavericks, Yosemite, El Capitan and Sierra, but it still crashed. It happens randomly. When i watch videos on Youtube, play music on iTunes, or use Logic Pro X, it freezes and restart automatically in a few seconds. And I also ran AHT, but it passed.
    What should I do? Really need help.
    PS: I am not a native English speaker, so my English sucks.
     
  2. Sapple Half thread starter macrumors newbie

    Sapple Half

    Joined:
    Feb 7, 2017
  3. Toutou macrumors 6502a

    Toutou

    Joined:
    Jan 6, 2015
    Location:
    Prague, Czech Republic
  4. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #5
    As Toutou suggests, overheating has those symptoms. If your machine is running hot, take the back off and clean out the vents and other places where dust and debris may have settled.
     
  5. leman macrumors 604

    Joined:
    Oct 14, 2008
    #6
    Why not bring it to a service center and ask them to diagnose it? Could be anything, frankly.
     
  6. Sapple Half thread starter macrumors newbie

    Sapple Half

    Joined:
    Feb 7, 2017
    #7
    But when it crashed, I put my hand on the air outlet. It was just warm.
    --- Post Merged, Feb 8, 2017 ---
    I have been to Genius Bar, but they couldn't figure the problems out either.
    Probably the hardware problems? But it passed many tests.
     
  7. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #8
    You can feel how hot it is on the metal above the left side of the keyboard. If that isn't hot when you have trouble, it isn't likely to be heat causing it.
     
  8. Sapple Half thread starter macrumors newbie

    Sapple Half

    Joined:
    Feb 7, 2017
    #9
    It was just warm when it crashed.
    --- Post Merged, Feb 8, 2017 ---
    Not hot. Just warm.
     

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