MacBook Pro Retina Mid 2012 CRASH intermittently

[ethan.hwang77]

Hello Apple community, my MacBook pro Retina mid 2012 has been crashing very often recently, without any notice, the screen just becomes black, and I have to hard reboot it.

Could any help to diagnose the issue? Below is the Report I got today:



Thu Jul 27 10:48:13 2017



*** Panic Report ***

panic(cpu 4 caller 0xffffff7f8e0fe80b): "GPU Panic: mux-regs 5 0 a0 d9 9 8 severity 3 switch-state 0 EG power-state 0 3D 1 HDA 0 : \n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.14.47/src/AppleMuxControl/kext/GPUPanic.cpp:143

Backtrace (CPU 4), Frame : Return Address

0xffffff811541b050 : 0xffffff800aaea53c

0xffffff811541b0d0 : 0xffffff7f8e0fe80b

0xffffff811541b140 : 0xffffff7f8b84377e

0xffffff811541b200 : 0xffffff7f8b9160b8

0xffffff811541b260 : 0xffffff7f8bbe6f86

0xffffff811541b2b0 : 0xffffff7f8bbe3dc7

0xffffff811541b370 : 0xffffff7f8b8d3f5a

0xffffff811541b3f0 : 0xffffff7f8b8cef43

0xffffff811541b440 : 0xffffff7f8b81a115

0xffffff811541b4a0 : 0xffffff7f8b8c5c08

0xffffff811541b4c0 : 0xffffff7f8b8199d3

0xffffff811541b4e0 : 0xffffff7f8b8190fa

0xffffff811541b590 : 0xffffff7f8b818ed5

0xffffff811541b5b0 : 0xffffff7f8b806728

0xffffff811541b650 : 0xffffff7f8b8482b9

0xffffff811541b850 : 0xffffff7f8b848f25

0xffffff811541b940 : 0xffffff7f8ba1b37e

0xffffff811541b9d0 : 0xffffff7f8ba1b7da

0xffffff811541ba40 : 0xffffff7f8ba1b93f

0xffffff811541bac0 : 0xffffff7f8b7d5d74

0xffffff811541bb50 : 0xffffff7f8b7b8f68

0xffffff811541bbd0 : 0xffffff7f8b7bc507

0xffffff811541bc50 : 0xffffff7f8daaec6f

0xffffff811541bca0 : 0xffffff7f8daae73c

0xffffff811541bd80 : 0xffffff7f8daaeaa6

0xffffff811541bde0 : 0xffffff7f8dab653c

0xffffff811541be30 : 0xffffff7f8daafa11

0xffffff811541be90 : 0xffffff800b0c1600

0xffffff811541bf00 : 0xffffff800ab2319a

0xffffff811541bfb0 : 0xffffff800aa988f7

Kernel Extensions in backtrace:

com.apple.driver.AppleMCCSControl(1.3.1)[2C85AB9D-DB18-3E02-9327-E93D419CAFED]@0xffffff7f8daad000->0xffffff7f8dabafff

dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f8bcaa000

dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f8b332000

dependency: com.apple.iokit.IOGraphicsFamily(515.3)[A423518D-758D-3021-A111-A59F44D760A8]@0xffffff7f8b76f000

dependency: com.apple.driver.AppleSMBusController(1.0.18d1)[C90534F9-E82B-347A-B4CB-9D3303F4653C]@0xffffff7f8d9fe000

dependency: com.apple.driver.AppleSMC(3.1.9)[88026B2E-E18A-3463-97D4-05EE7DED9F06]@0xffffff7f8c4ab000

com.apple.iokit.IONDRVSupport(516.1)[480556A8-289E-3A63-83F8-0E9224255A68]@0xffffff7f8b7b7000->0xffffff7f8b7c6fff

dependency: com.apple.iokit.IOGraphicsFamily(515.3)[A423518D-758D-3021-A111-A59F44D760A8]@0xffffff7f8b76f000

dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f8b332000

com.apple.driver.AppleMuxControl(3.14.47)[DBE65257-9360-3ACC-9AAC-2AA340DFA59E]@0xffffff7f8e0ef000->0xffffff7f8e103fff

dependency: com.apple.driver.AppleGraphicsControl(3.14.47)[E4846CE5-E177-38EE-A979-ECE8409B957D]@0xffffff7f8e0e7000

dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f8bcaa000

dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f8b332000

dependency: com.apple.iokit.IOGraphicsFamily(515.3)[A423518D-758D-3021-A111-A59F44D760A8]@0xffffff7f8b76f000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[9D276DD1-4746-3504-A9D1-DA189588734D]@0xffffff7f8e0ea000

com.apple.nvidia.driver.NVDAResman(10.1.7)[0B459CD3-9105-3AF5-96B0-F9BEA01315ED]@0xffffff7f8b7d3000->0xffffff7f8bac5fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f8b332000

dependency: com.apple.iokit.IONDRVSupport(516.1)[480556A8-289E-3A63-83F8-0E9224255A68]@0xffffff7f8b7b7000

dependency: com.apple.iokit.IOGraphicsFamily(515.3)[A423518D-758D-3021-A111-A59F44D760A8]@0xffffff7f8b76f000

dependency: com.apple.AppleGraphicsDeviceControl(3.14.47)[396A06E0-FB78-3045-AD37-F21ED2172191]@0xffffff7f8b7c7000

com.apple.nvidia.driver.NVDAGK100Hal(10.1.7)[C5948D4C-6084-3BCD-9BFB-41F1EFFAF00D]@0xffffff7f8bad6000->0xffffff7f8bc88fff

dependency: com.apple.nvidia.driver.NVDAResman(10.1.7)[0B459CD3-9105-3AF5-96B0-F9BEA01315ED]@0xffffff7f8b7d3000

dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f8b332000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

16F73



Kernel version:

Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64

Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C

Kernel slide: 0x000000000a800000

Kernel text base: 0xffffff800aa00000

__HIB text base: 0xffffff800a900000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)



System uptime in nanoseconds: 14094463992502

last loaded kext at 13833087882711: com.apple.driver.AppleUSBDisplays 380 (addr 0xffffff7f8e478000, size 20480)

last unloaded kext at 13915607600117: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f8e311000, size 28672)

loaded kexts:

com.radiosilenceapp.nke.filter 2.2

at.obdev.nke.LittleSnitch 4726

com.apple.driver.AppleUSBDisplays 380

com.apple.driver.AppleFWOHCI 5.5.5

com.apple.iokit.AppleBCM5701Ethernet 10.2.10

com.apple.filesystems.smbfs 3.1.2

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.23.17

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.GeForce 10.1.7

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.4f18

com.apple.driver.AppleIntelHD4000Graphics 10.2.5

com.apple.driver.AppleMikeyDriver 279.48

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleMuxControl 3.14.47

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelFramebufferCapri 10.2.5

com.apple.driver.AppleMCCSControl 1.3.1

com.apple.driver.AppleUSBTCButtons 252

com.apple.driver.AppleUSBTCKeyboard 252

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.50.19

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AppleSDXC 1.7.6

com.apple.driver.AirPort.Brcm4360 1150.10.1a2

com.apple.driver.AppleAHCIPort 326.60.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

com.apple.driver.AppleUSBAudio 308.7

com.apple.iokit.IOFireWireIP 2.2.7

com.apple.iokit.IOFireWireFamily 4.6.6

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.3

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.nvidia.driver.NVDAGK100Hal 10.1.7

com.apple.nvidia.driver.NVDAResman 10.1.7

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSurface 159.7

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleGraphicsControl 3.14.47

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOAcceleratorFamily2 311.13

com.apple.AppleGraphicsDeviceControl 3.14.47

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 516.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18

com.apple.iokit.IOBluetoothFamily 5.0.4f18

com.apple.driver.AppleUSBMultitouch 258

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBEHCIPCI 1.1

com.apple.driver.usb.AppleUSBEHCI 1.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro10,1, BootROM MBP101.00EE.B12, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)

Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

Network Service: Thunderbolt Ethernet, Ethernet, en3

Network Service: Wi-Fi, AirPort, en0

PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@195,0,0

Serial ATA Device: APPLE SSD SM512E, 500.28 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 1, 5.5







Thank you so much for any advice!

Ethan

 

[lancdoc]

I had a similar problem a few months back with the same year vintage as you. I had it checked out at the Apple Store and a faulty logic board was the culprit, google this and you'll find this was a common occurrence for this year. Apple quoted me a price for repair which I agreed to, but when returned they told me there was no charge for the repair and replacement of the logic board, even though long past AppleCare policy. I was impressed.

 

[treekram]

There was a Repair Extension Program (now expired) for your computer model dealing with the GPU.
https://www.apple.com/support/macbookpro-videoissues/

If you visit the Apple Store, they could run some tests to see if this is the issue. If this isn't the issue, you might want to check Little Snitch and Radio Silence. You can try disabling those and see if it helps.

 

[ethan.hwang77]

Hey thanks guys for the answers.
I will definitely schedule an appointment with the Apple store, although it is not under AppleCare anymore, hopefully they will be able to do that for free.

I was suspecting an app might be triggering that crash so I reinstalled another version of Microsoft Office, and since then it has been fine. Is anyone able to decrypt the report to see whether it was triggered by a specific App (thanks Treekram for the suggestions, I will look into those two, which I have currently installed) ?

Thanks again!

 

[jerryk]

Hey thanks guys for the answers.
I will definitely schedule an appointment with the Apple store, although it is not under AppleCare anymore, hopefully they will be able to do that for free.

I was suspecting an app might be triggering that crash so I reinstalled another version of Microsoft Office, and since then it has been fine. Is anyone able to decrypt the report to see whether it was triggered by a specific App (thanks Treekram for the suggestions, I will look into those two, which I have currently installed) ?

Thanks again!

Notice the handler it calls at the top. /GPUPanic.cpp That would lead me to believe treekram is on the correct path by suggesting the GPU be looked at.

 

[treekram]

Hey thanks guys for the answers.
I will definitely schedule an appointment with the Apple store, although it is not under AppleCare anymore, hopefully they will be able to do that for free.

I was suspecting an app might be triggering that crash so I reinstalled another version of Microsoft Office, and since then it has been fine. Is anyone able to decrypt the report to see whether it was triggered by a specific App (thanks Treekram for the suggestions, I will look into those two, which I have currently installed) ?

Thanks again!

It's not likely to be Microsoft Office that caused the panic in your panic report since it didn't occur in a Microsoft Office thread and there isn't any Office kernel extension that you have loaded (Office probably doesn't use kernel extensions anyway - but I'm not sure about that).

 

[ethan.hwang77]

It's not likely to be Microsoft Office that caused the panic in your panic report since it didn't occur in a Microsoft Office thread and there isn't any Office kernel extension that you have loaded (Office probably doesn't use kernel extensions anyway - but I'm not sure about that).

Notice the handler it calls at the top. /GPUPanic.cpp That would lead me to believe treekram is on the correct path by suggesting the GPU be looked at.

Thanks for all the input!
But I have to say, Macbook has not crashed since I installed the new Office. Little snitch and Radio silence are both still installed and running.
I am still bringing it to an Apple store, will keep updates if any changes.
Thanks!

 

[jerryk]

Thanks for all the input!
But I have to say, Macbook has not crashed since I installed the new Office. Little snitch and Radio silence are both still installed and running.
I am still bringing it to an Apple store, will keep updates if any changes.
Thanks!

Perhaps the old office called different GPU function(s). Anyway, glad to hear your machine is working.