MacBook Pro Retina Mid 2012 CRASH intermittently

Discussion in 'MacBook Pro' started by ethan.hwang77, Jul 27, 2017.

  1. ethan.hwang77 macrumors newbie

    Joined:
    Jul 27, 2017
    #1
    Hello Apple community, my MacBook pro Retina mid 2012 has been crashing very often recently, without any notice, the screen just becomes black, and I have to hard reboot it.

    Could any help to diagnose the issue? Below is the Report I got today:



    Thu Jul 27 10:48:13 2017



    *** Panic Report ***

    panic(cpu 4 caller 0xffffff7f8e0fe80b): "GPU Panic: mux-regs 5 0 a0 d9 9 8 severity 3 switch-state 0 EG power-state 0 3D 1 HDA 0 : \n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.14.47/src/AppleMuxControl/kext/GPUPanic.cpp:143

    Backtrace (CPU 4), Frame : Return Address

    0xffffff811541b050 : 0xffffff800aaea53c

    0xffffff811541b0d0 : 0xffffff7f8e0fe80b

    0xffffff811541b140 : 0xffffff7f8b84377e

    0xffffff811541b200 : 0xffffff7f8b9160b8

    0xffffff811541b260 : 0xffffff7f8bbe6f86

    0xffffff811541b2b0 : 0xffffff7f8bbe3dc7

    0xffffff811541b370 : 0xffffff7f8b8d3f5a

    0xffffff811541b3f0 : 0xffffff7f8b8cef43

    0xffffff811541b440 : 0xffffff7f8b81a115

    0xffffff811541b4a0 : 0xffffff7f8b8c5c08

    0xffffff811541b4c0 : 0xffffff7f8b8199d3

    0xffffff811541b4e0 : 0xffffff7f8b8190fa

    0xffffff811541b590 : 0xffffff7f8b818ed5

    0xffffff811541b5b0 : 0xffffff7f8b806728

    0xffffff811541b650 : 0xffffff7f8b8482b9

    0xffffff811541b850 : 0xffffff7f8b848f25

    0xffffff811541b940 : 0xffffff7f8ba1b37e

    0xffffff811541b9d0 : 0xffffff7f8ba1b7da

    0xffffff811541ba40 : 0xffffff7f8ba1b93f

    0xffffff811541bac0 : 0xffffff7f8b7d5d74

    0xffffff811541bb50 : 0xffffff7f8b7b8f68

    0xffffff811541bbd0 : 0xffffff7f8b7bc507

    0xffffff811541bc50 : 0xffffff7f8daaec6f

    0xffffff811541bca0 : 0xffffff7f8daae73c

    0xffffff811541bd80 : 0xffffff7f8daaeaa6

    0xffffff811541bde0 : 0xffffff7f8dab653c

    0xffffff811541be30 : 0xffffff7f8daafa11

    0xffffff811541be90 : 0xffffff800b0c1600

    0xffffff811541bf00 : 0xffffff800ab2319a

    0xffffff811541bfb0 : 0xffffff800aa988f7

    Kernel Extensions in backtrace:

    com.apple.driver.AppleMCCSControl(1.3.1)[2C85AB9D-DB18-3E02-9327-E93D419CAFED]@0xffffff7f8daad000->0xffffff7f8dabafff

    dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f8bcaa000

    dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f8b332000

    dependency: com.apple.iokit.IOGraphicsFamily(515.3)[A423518D-758D-3021-A111-A59F44D760A8]@0xffffff7f8b76f000

    dependency: com.apple.driver.AppleSMBusController(1.0.18d1)[C90534F9-E82B-347A-B4CB-9D3303F4653C]@0xffffff7f8d9fe000

    dependency: com.apple.driver.AppleSMC(3.1.9)[88026B2E-E18A-3463-97D4-05EE7DED9F06]@0xffffff7f8c4ab000

    com.apple.iokit.IONDRVSupport(516.1)[480556A8-289E-3A63-83F8-0E9224255A68]@0xffffff7f8b7b7000->0xffffff7f8b7c6fff

    dependency: com.apple.iokit.IOGraphicsFamily(515.3)[A423518D-758D-3021-A111-A59F44D760A8]@0xffffff7f8b76f000

    dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f8b332000

    com.apple.driver.AppleMuxControl(3.14.47)[DBE65257-9360-3ACC-9AAC-2AA340DFA59E]@0xffffff7f8e0ef000->0xffffff7f8e103fff

    dependency: com.apple.driver.AppleGraphicsControl(3.14.47)[E4846CE5-E177-38EE-A979-ECE8409B957D]@0xffffff7f8e0e7000

    dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f8bcaa000

    dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f8b332000

    dependency: com.apple.iokit.IOGraphicsFamily(515.3)[A423518D-758D-3021-A111-A59F44D760A8]@0xffffff7f8b76f000

    dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[9D276DD1-4746-3504-A9D1-DA189588734D]@0xffffff7f8e0ea000

    com.apple.nvidia.driver.NVDAResman(10.1.7)[0B459CD3-9105-3AF5-96B0-F9BEA01315ED]@0xffffff7f8b7d3000->0xffffff7f8bac5fff

    dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f8b332000

    dependency: com.apple.iokit.IONDRVSupport(516.1)[480556A8-289E-3A63-83F8-0E9224255A68]@0xffffff7f8b7b7000

    dependency: com.apple.iokit.IOGraphicsFamily(515.3)[A423518D-758D-3021-A111-A59F44D760A8]@0xffffff7f8b76f000

    dependency: com.apple.AppleGraphicsDeviceControl(3.14.47)[396A06E0-FB78-3045-AD37-F21ED2172191]@0xffffff7f8b7c7000

    com.apple.nvidia.driver.NVDAGK100Hal(10.1.7)[C5948D4C-6084-3BCD-9BFB-41F1EFFAF00D]@0xffffff7f8bad6000->0xffffff7f8bc88fff

    dependency: com.apple.nvidia.driver.NVDAResman(10.1.7)[0B459CD3-9105-3AF5-96B0-F9BEA01315ED]@0xffffff7f8b7d3000

    dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f8b332000



    BSD process name corresponding to current thread: kernel_task



    Mac OS version:

    16F73



    Kernel version:

    Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64

    Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C

    Kernel slide: 0x000000000a800000

    Kernel text base: 0xffffff800aa00000

    __HIB text base: 0xffffff800a900000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)



    System uptime in nanoseconds: 14094463992502

    last loaded kext at 13833087882711: com.apple.driver.AppleUSBDisplays 380 (addr 0xffffff7f8e478000, size 20480)

    last unloaded kext at 13915607600117: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f8e311000, size 28672)

    loaded kexts:

    com.radiosilenceapp.nke.filter 2.2

    at.obdev.nke.LittleSnitch 4726

    com.apple.driver.AppleUSBDisplays 380

    com.apple.driver.AppleFWOHCI 5.5.5

    com.apple.iokit.AppleBCM5701Ethernet 10.2.10

    com.apple.filesystems.smbfs 3.1.2

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AGPM 110.23.17

    com.apple.driver.ApplePlatformEnabler 2.7.0d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.driver.AppleMikeyHIDDriver 131

    com.apple.driver.AppleHDA 279.48

    com.apple.driver.AppleUpstreamUserClient 3.6.4

    com.apple.GeForce 10.1.7

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.IOBluetoothSerialManager 5.0.4f18

    com.apple.driver.AppleIntelHD4000Graphics 10.2.5

    com.apple.driver.AppleMikeyDriver 279.48

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleMuxControl 3.14.47

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleIntelFramebufferCapri 10.2.5

    com.apple.driver.AppleMCCSControl 1.3.1

    com.apple.driver.AppleUSBTCButtons 252

    com.apple.driver.AppleUSBTCKeyboard 252

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 40

    com.apple.filesystems.hfs.kext 366.50.19

    com.apple.iokit.IOAHCIBlockStorage 295.20.1

    com.apple.driver.AppleSDXC 1.7.6

    com.apple.driver.AirPort.Brcm4360 1150.10.1a2

    com.apple.driver.AppleAHCIPort 326.60.1

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 5.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 5.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

    com.apple.nke.applicationfirewall 172

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

    com.apple.driver.AppleUSBAudio 308.7

    com.apple.iokit.IOFireWireIP 2.2.7

    com.apple.iokit.IOFireWireFamily 4.6.6

    com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

    com.apple.iokit.IOEthernetAVBController 1.0.3b4

    com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.3

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 279.48

    com.apple.kext.OSvKernDSPLib 525

    com.apple.nvidia.driver.NVDAGK100Hal 10.1.7

    com.apple.nvidia.driver.NVDAResman 10.1.7

    com.apple.iokit.IOSerialFamily 11

    com.apple.iokit.IOSurface 159.7

    com.apple.driver.AppleHDAController 279.48

    com.apple.iokit.IOHDAFamily 279.48

    com.apple.iokit.IOAudioFamily 205.15

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSSE 1.0

    com.apple.driver.AppleGraphicsControl 3.14.47

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d8

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOAcceleratorFamily2 311.13

    com.apple.AppleGraphicsDeviceControl 3.14.47

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 516.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleSMBusController 1.0.18d1

    com.apple.iokit.IOGraphicsFamily 515.3

    com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18

    com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18

    com.apple.iokit.IOBluetoothFamily 5.0.4f18

    com.apple.driver.AppleUSBMultitouch 258

    com.apple.driver.usb.IOUSBHostHIDDevice 1.1

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

    com.apple.driver.usb.AppleUSBHub 1.1

    com.apple.driver.CoreStorage 540.30.1

    com.apple.filesystems.hfs.encodings.kext 1

    com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

    com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

    com.apple.driver.AppleThunderboltNHI 4.5.4

    com.apple.iokit.IOThunderboltFamily 6.5.7

    com.apple.iokit.IO80211Family 1200.12.2

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOAHCIFamily 288

    com.apple.driver.usb.AppleUSBEHCIPCI 1.1

    com.apple.driver.usb.AppleUSBEHCI 1.1

    com.apple.driver.usb.AppleUSBXHCIPCI 1.1

    com.apple.driver.usb.AppleUSBXHCI 1.1

    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.driver.AppleUSBHostMergeProperties 1.1

    com.apple.driver.AppleEFINVRAM 2.1

    com.apple.driver.AppleEFIRuntime 2.1

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.KernelRelayHost 1

    com.apple.iokit.IOUSBHostFamily 1.1

    com.apple.driver.AppleBusPowerController 1.0

    com.apple.driver.DiskImages 444.50.16

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 5.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    Model: MacBookPro10,1, BootROM MBP101.00EE.B12, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.3f36

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)

    Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Thunderbolt Ethernet, Ethernet, en3

    Network Service: Wi-Fi, AirPort, en0

    PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@195,0,0

    Serial ATA Device: APPLE SSD SM512E, 500.28 GB

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 3.0 Bus

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

    Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 1, 5.5







    Thank you so much for any advice!

    Ethan
     
  2. lancdoc macrumors newbie

    Joined:
    Jan 2, 2013
    #2
    I had a similar problem a few months back with the same year vintage as you. I had it checked out at the Apple Store and a faulty logic board was the culprit, google this and you'll find this was a common occurrence for this year. Apple quoted me a price for repair which I agreed to, but when returned they told me there was no charge for the repair and replacement of the logic board, even though long past AppleCare policy. I was impressed.
     
  3. treekram macrumors 6502a

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #3
    There was a Repair Extension Program (now expired) for your computer model dealing with the GPU.
    https://www.apple.com/support/macbookpro-videoissues/

    If you visit the Apple Store, they could run some tests to see if this is the issue. If this isn't the issue, you might want to check Little Snitch and Radio Silence. You can try disabling those and see if it helps.
     
  4. ethan.hwang77 thread starter macrumors newbie

    Joined:
    Jul 27, 2017
    #4
    Hey thanks guys for the answers.
    I will definitely schedule an appointment with the Apple store, although it is not under AppleCare anymore, hopefully they will be able to do that for free.

    I was suspecting an app might be triggering that crash so I reinstalled another version of Microsoft Office, and since then it has been fine. Is anyone able to decrypt the report to see whether it was triggered by a specific App (thanks Treekram for the suggestions, I will look into those two, which I have currently installed) ?

    Thanks again!
     
  5. jerryk macrumors 68030

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #5

    Notice the handler it calls at the top. /GPUPanic.cpp That would lead me to believe treekram is on the correct path by suggesting the GPU be looked at.
     
  6. treekram macrumors 6502a

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #6
    It's not likely to be Microsoft Office that caused the panic in your panic report since it didn't occur in a Microsoft Office thread and there isn't any Office kernel extension that you have loaded (Office probably doesn't use kernel extensions anyway - but I'm not sure about that).
     
  7. ethan.hwang77 thread starter macrumors newbie

    Joined:
    Jul 27, 2017
    #7
    Thanks for all the input!
    But I have to say, Macbook has not crashed since I installed the new Office. Little snitch and Radio silence are both still installed and running.
    I am still bringing it to an Apple store, will keep updates if any changes.
    Thanks!
     
  8. jerryk, Jul 27, 2017
    Last edited: Jul 27, 2017

    jerryk macrumors 68030

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #8
    Perhaps the old office called different GPU function(s). Anyway, glad to hear your machine is working.
     

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