MacBook won't switch on.

Discussion in 'MacBook Pro' started by medulla, Apr 2, 2017.

  1. medulla, Apr 2, 2017
    Last edited: Apr 2, 2017

    medulla macrumors regular

    Joined:
    Jun 15, 2012
    #1
    Hello everyone.
    I received a 2016 MBP about 2 weeks ago and it's been running smoothly without any problems ever since. I put the laptop to sleep last night, when I returned this morning realized it was turned off.
    I've been trying to power it on ever since and no results.
    Try resetting the SMC or the NVRam and everything else in between.
    Am on the phone with Apple support at the moment however they're recommending the same thing, safe mode, recovery mode and so on.
    Does it look like I'll have to visit the Genius Bar? If so the next available appointment is about 7 days away, could I just walk in today and see what they say?
    Any comments would help.
    Thanks

    Update: Apple couldn't accommodate me walking in so will have to wait until tomorrow. Laptop is still just totally dead!
     
  2. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #2
    At the Apple Store I went to before and after Christmas, if I showed up in the morning I could get an appointment starting at 1 or later the same day. Hope you can get it fixed soon!
     
  3. medulla thread starter macrumors regular

    Joined:
    Jun 15, 2012
    #3
    I managed to get one for tomorrow just wondering what they'll do to diagnose the laptop and how long it should take.
     
  4. burne macrumors 6502

    burne

    Joined:
    Jul 4, 2007
    Location:
    Haarlem, the Netherlands
    #4
    If it's a two week old laptop (and not something you bought second hand) they will replace it as DOA, on the spot. You are unclear about what you bought and where, hence my reservations. If you bought a new, unused 2016 model from Apple or an AAR, they will replace it after determining it's DOA.
     
  5. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #5
    Yeah, as @burne says, as long as it isn't a special configuration they don't stock, you may be able to get it replaced if they can't get it to go at all. Though if it's been over 14 days, I suppose they could send it off for repair. I doubt it, though, if they can't reanimate it.
     
  6. medulla thread starter macrumors regular

    Joined:
    Jun 15, 2012
    #6
    No it's brand new bought from B&H, it is a customized model however it's been 15 days, just find it surprising how it was working totally fine and come back to it 10 hours later and it's totally dead. Will definitely update this thread after toomorrow with the verdict.
     
  7. burne macrumors 6502

    burne

    Joined:
    Jul 4, 2007
    Location:
    Haarlem, the Netherlands
    #7
    It's something called the bathtub-curve. Electronics fail early on because of manufacturing defects or at the end of their rated life-time due to wear. The failure rate in between is much lower.

    You are unlucky to encounter an early failure. Apple does extensive burn-in tests to weed out these early failures.

    If you mutter a bit to the genius helping you, she/he might offer you some freebee to compensate for your misfortune.
     
  8. medulla, Apr 2, 2017
    Last edited: Apr 3, 2017

    medulla thread starter macrumors regular

    Joined:
    Jun 15, 2012
    #8
    That's very interesting actually, thank you, I'll look at the concept of bathtub-curve.

    Update: Took it to the Apple Store, they couldn't do anything about it apart from sending it out, something about the new MacBook Pro and taking time with opening it and so on.
    Called B&H while I was there and they agreed to return it and send me a new one however thought it'd be wiser to get it repaired by Apple just in case the newer one from B&H produces the same type of problem.
     
  9. medulla thread starter macrumors regular

    Joined:
    Jun 15, 2012
    #9
    So received my laptop.
    Was shipped out to Apple on Monday, they received it on Tuesday and work finished the same day and it was back at the Apple Store by today.
    Just picked it up a little while ago, and they mentioned what was wrong, if someone could shed some more light I'd appreciate that. I'm attaching the Product Repair Summary.
     

    Attached Files:

  10. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #10
    It doesn't say what was wrong, only that the symptom was a power issue, but not the power button, and the repair was to replace the top case including the battery. As I understand it, the top case includes the keyboard and trackpad but not the touch bar and Touch ID/power button.
     
  11. medulla thread starter macrumors regular

    Joined:
    Jun 15, 2012
    #11
    Awesome!
    Check out another problem I found now:
    https://forums.macrumors.com/threads/2016-macbook-pro-speaker-issue.2040467/
     

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