macOS Sierra: Restarts My Mac Automatically When i watch video

johnjey

macrumors regular
Original poster
Jun 17, 2013
245
2
Northern CA
Guys, i have a mid 2013 Macbook Air (8GB RAM, 512 SSD, 1.3 Ghz, I-5) and yesterday i did the mistake of upgrading from OSX Yosemite to OsSierra (please note i never upgraded to ElCaptain and skipped it completely).

Now whenever i am watching a video [can be flash or any other video on a website using Chrome) , after a few minutes (5-10'ish), the mac restarts itself and i have to login again and all the apps that were open earlier have now terminated.

This is very frustrating, i lost all my work files, due to this and please suggest a fix for this.


It has been going on since yesterday and has happened to me 5 times by now as i type this message here.
[doublepost=1474835653][/doublepost]I really need some help :(
 
Last edited:
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Tarek

macrumors 6502
Jun 25, 2009
391
76
Liverpool, UK
If all else fails, I recommend making a bootable Sierra USB flash drive and performing a clean installation rather than an upgrade because from what I've been reading about Sierra in the past couple of days, some people have been having problems with upgrades which are fixed after clean installations.
 

johnjey

macrumors regular
Original poster
Jun 17, 2013
245
2
Northern CA
If all else fails, I recommend making a bootable Sierra USB flash drive and performing a clean installation rather than an upgrade because from what I've been reading about Sierra in the past couple of days, some people have been having problems with upgrades which are fixed after clean installations.
Sierra Flash Drive? How do i make a backup and all that? I dont have time machine
[doublepost=1475042006][/doublepost]
Is your Mac very hot when that happens?
No
[doublepost=1475042043][/doublepost]
Try testing in a new User. You can use Guest or create a new User in System Preferences.
Thanks, it has temporarily solved the problem by making a test account, but its not a permanent fix and i hate switching between two :(
 

Tarek

macrumors 6502
Jun 25, 2009
391
76
Liverpool, UK
@johnjey well, there are different ways in which you can make a bootable USB drive of Sierra:

http://www.macworld.com/article/3092900/macs/how-to-create-a-bootable-macos-sierra-installer-drive.html

http://lifehacker.com/how-to-make-a-bootable-macos-sierra-usb-flash-drive-1786853248

http://www.techrepublic.com/article/how-to-create-a-bootable-usb-installer-for-macos-sierra/

The easiest solution would be to use an application like DiskMaker or the one mentioned in the article after downloading Sierra from the App Store.

As for Time Machine, you'll need to get an external hard disk and make a Time Machine backup if you don't want to lose your data, however if you don't have anything important to keep, then don't bother and just go ahead and wipe the drive and install Sierra on a clean slate.
 

paukivbashne

macrumors member
Sep 16, 2012
88
6
Ukraine
if your air does not get to hot (to be absolutely sure you should monitor your temperatures with istat menu)
its probably permissions issue.
I recommend clean install.
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,141
8,808
California
Thanks, it has temporarily solved the problem by making a test account, but its not a permanent fix and i hate switching between two
If that fixes it, it is likely you have some sort of launch or startup item running in the main account that is causing a conflict with Sierra. Run the app Etrecheck from within the main (old) account. That will create an anonymized report showing everything running. Post that report here so we can have a look.
 

johnjey

macrumors regular
Original poster
Jun 17, 2013
245
2
Northern CA
If that fixes it, it is likely you have some sort of launch or startup item running in the main account that is causing a conflict with Sierra. Run the app Etrecheck from within the main (old) account. That will create an anonymized report showing everything running. Post that report here so we can have a look.
Thanks, heres my report

EtreCheck version: 3.0.5 (309)

Report generated 2016-09-28 16:57:25

Download EtreCheck from https://etrecheck.com

Runtime 2:15

Performance: Excellent



Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.



Problem: Computer is restarting



Hardware Information:

MacBook Air

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,1

1 1.3 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 819


Video Information:

Intel HD Graphics 5000

Color LCD 1366 x 768


System Software:

macOS Sierra 10.12 (16A323) - Time since boot: about 3 days


Disk Information:

APPLE SSD SD0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.06 GB (18.69 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online


USB Information:

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/sudoers, File size 1275 but expected 1563


Gatekeeper:

Mac App Store and identified developers


Unknown Files:

/Library/LaunchAgents/Swapper.plist



One unknown file found. [Check files]


Kernel Extensions:

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmioplug.14.1.3 (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmnet (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmx86 (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vsockets (7.0.0 - 2015-01-20) [Support]



/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (3.7 - SDK 10.11 - 2016-09-24) [Support]



/System/Library/Extensions

[not loaded] com.ZTE.driver.ModemDriverMac (1.0.2d1 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ModemDriverMacEx (1.0.6d1 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.33 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.33 - 2016-09-24) [Support]



Startup Items:

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

StartOuc: Path: /Library/StartupItems/StartOuc

Startup items are obsolete in OS X Yosemite


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 164 Apple tasks

[running] 92 Apple tasks

[killed] 8 Apple tasks

8 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

[not loaded] 43 Apple tasks

[loaded] 156 Apple tasks

[running] 99 Apple tasks

[killed] 6 Apple tasks

6 processes killed due to insufficient RAM


Launch Agents:

[not loaded] Swapper.plist (2011-02-24) [Support]

[running] at.obdev.LittleSnitchUIAgent.plist (2016-09-24) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-04-25) [Support]

[failed] com.adobe.CS4ServiceManager.plist (2013-06-26) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-03-03) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2014-11-20) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2014-11-20) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2013-11-10) [Support]


Launch Daemons:

[not loaded] PPPMonitord.plist (2011-02-24) [Support]

[running] at.obdev.littlesnitchd.plist (2016-09-24) [Support]

[loaded] com.adobe.SwitchBoard.plist (2015-04-25) [Support]

[failed] com.adobe.fpsaud.plist (2016-05-09) [Support]

[running] com.fitbit.galileod.plist (2015-06-19) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist (2013-07-01) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-07-09) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-03-03) [Support]

[loaded] com.teamviewer.Helper.plist (2014-11-20) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2014-11-20) [Support]

[failed] com.torch.update.agent.plist (2014-02-13) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2013-11-10) [Support]


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist (2013-07-05) [Support]

[failed] com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-09-22) [Support]

[failed] com.facebook.videochat.[redacted].plist (2014-08-17)

[failed] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (2013-07-11)

[failed] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (2013-07-11)

[running] com.spotify.webhelper.plist (2016-09-25) [Support]


User Login Items:

Flux Application (/Applications/Flux.app)

Alfred Application (/Applications/Alfred.app)

TotalFinder Application (/Incompatible Software/TotalFinder.app)

XtraFinder Application (/Applications/XtraFinder.app)

BetterSnapTool Application (/Applications/BetterSnapTool.app)

Default Folder X Helper Application (/Library/PreferencePanes/Default Folder X.prefPane/Contents/Resources/Default Folder X Helper.app)

Quicksilver Application (/Applications/Quicksilver.app)

BetterTouchTool Application (/Applications/BetterTouchTool.app)

XtraFinder Application (/Applications/XtraFinder.app)

Content Manager Assistant Application (/Applications/CMA.app)


Internet Plug-ins:

FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-23) [Support]

QuickTime Plugin: 7.7.3 (2016-09-13)

Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-23) Outdated! Update

AdobePDFViewer: 10.0.0 (2013-07-05) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.20513.0 - SDK 10.6 (2013-07-24) [Support]

Unity Web Player: UnityPlayer version 4.3.5f1 - SDK 10.6 (2014-07-04) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-25) Check version



User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

WebEx64: 1.0 - SDK 10.6 (2014-10-10) [Support]



Safari Extensions:

AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-26)

GMail Counter - Elia Cereda - http://elix14.altervista.org/ (2013-06-26)

ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-08-01)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-08-21)

1-ClickWeather - TWCi - http://www.weather.com/ (2013-06-26)


3rd Party Preference Panes:

Default Folder X (2014-03-07) [Support]

Flash Player (2016-05-09) [Support]

Hazel (2013-06-27) [Support]

Java (2016-09-25) [Support]

Paragon NTFS for Mac ® OS X (2011-05-05) [Support]


Time Machine:

Time Machine not configured!



Top Processes by CPU:

8% WindowServer

2% kernel_task

2% Default Folder X Agent(2)

1% Google Chrome Helper(12)

1% com.apple.AmbientDisplayAgent


Top Processes by Memory:

1.10 GB Google Chrome Helper(12)

972 MB kernel_task

451 MB softwareupdated

352 MB mdworker(11)

180 MB Google Chrome


Virtual Memory Information:

796 MB Free RAM

7.22 GB Used RAM (2.01 GB Cached)

586 MB Swap Used


Diagnostics Information:

Sep 27, 2016, 05:35:42 PM /Library/Logs/DiagnosticReports/galileod_2016-09-27-173542_[redacted].crash

/usr/local/bin/galileod

Sep 26, 2016, 07:14:10 PM /Library/Logs/DiagnosticReports/WindowServer_2016-09-26-191410_[redacted].crash

/System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer

Sep 26, 2016, 07:46:27 AM /Library/Logs/DiagnosticReports/galileod_2016-09-26-074627_[redacted].crash

Sep 25, 2016, 10:29:00 PM Self test - passed

Sep 25, 2016, 10:18:41 PM ~/Library/Logs/DiagnosticReports/Google Chrome Helper_2016-09-25-221841_[redacted].crash

com.google.Chrome.helper - /Applications/Google Chrome.app/Contents/Versions/53.0.2785.116/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper

Sep 25, 2016, 10:18:38 PM ~/Library/Logs/DiagnosticReports/Google Chrome Helper_2016-09-25-221838_[redacted].crash

Sep 25, 2016, 10:18:37 PM ~/Library/Logs/DiagnosticReports/Google Chrome Helper_2016-09-25-221837_[redacted].crash

Sep 25, 2016, 10:17:42 PM /Library/Logs/DiagnosticReports/WindowServer_2016-09-25-221742_[redacted].crash

Sep 25, 2016, 10:16:31 PM /Library/Logs/DiagnosticReports/WindowServer_2016-09-25-221631_[redacted].crash
[doublepost=1475107575][/doublepost]Also i keep getting these 2 errors, i have already installed java 8.0
[doublepost=1475108770][/doublepost]
Did you try SMC and PRAM reset yet?
I did SMC reset and the problem is still there :(, now going to do the PRAM reset
 

Attachments

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,141
8,808
California
/Library/LaunchAgents/Swapper.plist
You have a LOT of third party items running there, so this is going to be a bit of a chore to nail down. I'll run through some suggestions.

Any idea what this Swapper is? I never heard of it and Google isn't showing much other than other people with Etrecheck reports showing the same restart you are. Go to the folder /Library/LaunchAgents/ and remove it.

Next I would uninstall Clean My Mac. That app often causes more problems that it solves and has caused crashes like this for other members here... so ditch it.

All launch and startup items are run from one of these folders, or from a user login item in System Preferences > Users & Groups. You can kind of match up this list with the Etrecheck report.

Code:
~/Library/LaunchAgents (~ is your users folder)
/Library/LaunchAgents
/Library/LaunchDaemons
/Library/StartupItems
/System/Library/Extensions/
The good news is this does not happen in the test (temp) account. So that means you can limit your troubleshooting to either the users ~/Library/LaunchAgents folder or the login items in Users & Groups. All the other items are system wide launch items, so they would still be running in the test account... so they cannot be the issue. It has to be something in one of the two user specific sections.

So focus your efforts here...

User Login Items:

Flux Application (/Applications/Flux.app)

Alfred Application (/Applications/Alfred.app)

TotalFinder Application (/Incompatible Software/TotalFinder.app)

XtraFinder Application (/Applications/XtraFinder.app)

BetterSnapTool Application (/Applications/BetterSnapTool.app)

Default Folder X Helper Application (/Library/PreferencePanes/Default Folder X.prefPane/Contents/Resources/Default Folder X Helper.app)

Quicksilver Application (/Applications/Quicksilver.app)

BetterTouchTool Application (/Applications/BetterTouchTool.app)

XtraFinder Application (/Applications/XtraFinder.app)

Content Manager Assistant Application (/Applications/CMA.app)
... and here.

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist (2013-07-05) [Support]

[failed] com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-09-22) [Support]

[failed] com.facebook.videochat.[redacted].plist (2014-08-17)

[failed] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (2013-07-11)

[failed] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (2013-07-11)

[running] com.spotify.webhelper.plist (2016-09-25) [Support]
There is just no easy way to do this. You just have to keep removing items and rebooting to test until you pin it down.

What I like to do it printout the Etrecheck report as a worksheet and mark off what you have done. Then remove half of each group at a time until you find the offender. Once you have narrowed it down, you can add things back one at a time and continue testing.
 
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Reactions: nbnbxdnb

johnjey

macrumors regular
Original poster
Jun 17, 2013
245
2
Northern CA
I TRIED all your steps and now mac automatically logs me out within 20 seconds of watching any full-screen video :(, heres my new ETRECHECK LOG:

EtreCheck version: 3.0.5 (309)

Report generated 2016-09-30 19:20:44

Download EtreCheck from https://etrecheck.com

Runtime 2:11

Performance: Excellent



Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.



Problem: Computer is restarting



Hardware Information:

MacBook Air

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,1

1 1.3 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 820


Video Information:

Intel HD Graphics 5000

Color LCD 1366 x 768


System Software:

macOS Sierra 10.12 (16A323) - Time since boot: less than an hour


Disk Information:

APPLE SSD SD0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.06 GB (21.21 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online


USB Information:

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/sudoers, File size 1275 but expected 1563


Gatekeeper:

Mac App Store and identified developers


Unknown Files:

/Library/LaunchAgents/Swapper.plist



One unknown file found. [Check files]


Kernel Extensions:

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmioplug.14.1.3 (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmnet (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmx86 (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vsockets (7.0.0 - 2015-01-20) [Support]



/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (3.7 - SDK 10.11 - 2016-09-24) [Support]



/System/Library/Extensions

[not loaded] com.ZTE.driver.ModemDriverMac (1.0.2d1 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ModemDriverMacEx (1.0.6d1 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.33 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.33 - 2016-09-24) [Support]



Startup Items:

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

StartOuc: Path: /Library/StartupItems/StartOuc

Startup items are obsolete in OS X Yosemite


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 181 Apple tasks

[running] 83 Apple tasks


System Launch Daemons:

[not loaded] com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

[not loaded] 42 Apple tasks

[loaded] 163 Apple tasks

[running] 99 Apple tasks


Launch Agents:

[not loaded] Swapper.plist (2011-02-24) [Support]

[running] at.obdev.LittleSnitchUIAgent.plist (2016-09-24) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-04-25) [Support]

[failed] com.adobe.CS4ServiceManager.plist (2013-06-26) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-03-03) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2014-11-20) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2014-11-20) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2013-11-10) [Support]


Launch Daemons:

[not loaded] PPPMonitord.plist (2011-02-24) [Support]

[running] at.obdev.littlesnitchd.plist (2016-09-24) [Support]

[loaded] com.adobe.SwitchBoard.plist (2015-04-25) [Support]

[loaded] com.adobe.fpsaud.plist (2016-05-09) [Support]

[running] com.fitbit.galileod.plist (2015-06-19) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist (2013-07-01) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-07-09) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-03-03) [Support]

[loaded] com.teamviewer.Helper.plist (2014-11-20) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2014-11-20) [Support]

[failed] com.torch.update.agent.plist (2014-02-13) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2013-11-10) [Support]


User Login Items:

Flux Application (/Applications/Flux.app)

Alfred Application (/Applications/Alfred.app)

TotalFinder Application (/Incompatible Software/TotalFinder.app)

XtraFinder Application (/Applications/XtraFinder.app)

BetterSnapTool Application (/Applications/BetterSnapTool.app)

Default Folder X Helper Application (/Library/PreferencePanes/Default Folder X.prefPane/Contents/Resources/Default Folder X Helper.app)

Quicksilver Application (/Applications/Quicksilver.app)

BetterTouchTool Application (/Applications/BetterTouchTool.app)

XtraFinder Application (/Applications/XtraFinder.app)

Content Manager Assistant Application (/Applications/CMA.app)


Internet Plug-ins:

FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-23) [Support]

QuickTime Plugin: 7.7.3 (2016-09-13)

Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-23) Outdated! Update

AdobePDFViewer: 10.0.0 (2013-07-05) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.20513.0 - SDK 10.6 (2013-07-24) [Support]

Unity Web Player: UnityPlayer version 4.3.5f1 - SDK 10.6 (2014-07-04) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-25) Check version



User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

WebEx64: 1.0 - SDK 10.6 (2014-10-10) [Support]



Safari Extensions:

AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-26)

GMail Counter - Elia Cereda - http://elix14.altervista.org/ (2013-06-26)

ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-08-01)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-08-21)

1-ClickWeather - TWCi - http://www.weather.com/ (2013-06-26)


3rd Party Preference Panes:

Default Folder X (2014-03-07) [Support]

Flash Player (2016-05-09) [Support]

Hazel (2013-06-27) [Support]

Java (2016-09-25) [Support]

Paragon NTFS for Mac ® OS X (2011-05-05) [Support]


Time Machine:

Time Machine not configured!



Top Processes by CPU:

28% Google Chrome Helper(21)

5% Google Chrome(2)

4% kernel_task

3% mdworker(15)

3% WindowServer


Top Processes by Memory:

3.62 GB Google Chrome Helper(21)

775 MB kernel_task

451 MB Google Chrome(2)

262 MB mdworker(15)

164 MB mds_stores


Virtual Memory Information:

318 MB Free RAM

7.69 GB Used RAM (1.21 GB Cached)

0 B Swap Used


Diagnostics Information:

Sep 30, 2016, 07:14:06 PM /Library/Logs/DiagnosticReports/WindowServer_2016-09-30-191406_[redacted].crash

/System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer

Sep 30, 2016, 07:13:12 PM /Library/Logs/DiagnosticReports/WindowServer_2016-09-30-191312_[redacted].crash

Sep 30, 2016, 07:11:08 PM Self test - passed




You have a LOT of third party items running there, so this is going to be a bit of a chore to nail down. I'll run through some suggestions.

Any idea what this Swapper is? I never heard of it and Google isn't showing much other than other people with Etrecheck reports showing the same restart you are. Go to the folder /Library/LaunchAgents/ and remove it.

Next I would uninstall Clean My Mac. That app often causes more problems that it solves and has caused crashes like this for other members here... so ditch it.

All launch and startup items are run from one of these folders, or from a user login item in System Preferences > Users & Groups. You can kind of match up this list with the Etrecheck report.

Code:
~/Library/LaunchAgents (~ is your users folder)
/Library/LaunchAgents
/Library/LaunchDaemons
/Library/StartupItems
/System/Library/Extensions/
The good news is this does not happen in the test (temp) account. So that means you can limit your troubleshooting to either the users ~/Library/LaunchAgents folder or the login items in Users & Groups. All the other items are system wide launch items, so they would still be running in the test account... so they cannot be the issue. It has to be something in one of the two user specific sections.

So focus your efforts here...



... and here.



There is just no easy way to do this. You just have to keep removing items and rebooting to test until you pin it down.

What I like to do it printout the Etrecheck report as a worksheet and mark off what you have done. Then remove half of each group at a time until you find the offender. Once you have narrowed it down, you can add things back one at a time and continue testing.
[doublepost=1475288534][/doublepost]
Is your Mac very hot when that happens?
no
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,141
8,808
California
I TRIED all your steps and now mac automatically logs me out within 20 seconds of watching any full-screen video :(, heres my new ETRECHECK LOG:
I think you missed some of the steps I suggested, because I still see that Swapper launch item and all the startup items from before. Go through my earlier post line by line and get all those user launch and startup items removed.

Again... if you do not have this issue in the test account, it is one of these user launch or startup items.
 

johnjey

macrumors regular
Original poster
Jun 17, 2013
245
2
Northern CA
I think you missed some of the steps I suggested, because I still see that Swapper launch item and all the startup items from before. Go through my earlier post line by line and get all those user launch and startup items removed.

Again... if you do not have this issue in the test account, it is one of these user launch or startup items.
Oh ok, all i did was entered into the folder as you suggested and deleted all files, looks like there has to be another way to search for these files and i am not able to find it so far
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,141
8,808
California
Oh ok, all i did was entered into the folder as you suggested and deleted all files, looks like there has to be another way to search for these files and i am not able to find it so far
Everything will be either in Users & Groups > Login items (you have a bunch there), or in one of these folders.

Code:
~/Library/LaunchAgents (~ is your users folder)
/Library/LaunchAgents
/Library/LaunchDaemons
/Library/StartupItems
/System/Library/Extensions/
What might help you navigate it to mouse select from this post (like ~/Library/LaunchAgents).... then right click, then Services, then Reveal in Finder. That will open the folder in Finder.
 

johnjey

macrumors regular
Original poster
Jun 17, 2013
245
2
Northern CA
Everything will be either in Users & Groups > Login items (you have a bunch there), or in one of these folders.

Code:
~/Library/LaunchAgents (~ is your users folder)
/Library/LaunchAgents
/Library/LaunchDaemons
/Library/StartupItems
/System/Library/Extensions/
What might help you navigate it to mouse select from this post (like ~/Library/LaunchAgents).... then right click, then Services, then Reveal in Finder. That will open the folder in Finder.
I did all of these and problem is still there, you can see my new updated report, i also updated flash...

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-01 12:10:33

Download EtreCheck from https://etrecheck.com

Runtime 1:48

Performance: Excellent



Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.



Problem: Computer is restarting



Hardware Information:

MacBook Air

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,1

1 1.3 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 820


Video Information:

Intel HD Graphics 5000

Color LCD 1366 x 768


System Software:

macOS Sierra 10.12 (16A323) - Time since boot: less than an hour


Disk Information:

APPLE SSD SD0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 499.06 GB (20.22 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online


USB Information:

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/sudoers, File size 1275 but expected 1563


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmioplug.14.1.3 (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmnet (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmx86 (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vsockets (7.0.0 - 2015-01-20) [Support]



/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (3.7 - SDK 10.11 - 2016-09-24) [Support]



/System/Library/Extensions

[not loaded] com.ZTE.driver.ModemDriverMac (1.0.2d1 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ModemDriverMacEx (1.0.6d1 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.33 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.33 - 2016-09-24) [Support]



System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 179 Apple tasks

[running] 85 Apple tasks


System Launch Daemons:

[not loaded] 42 Apple tasks

[loaded] 163 Apple tasks

[running] 99 Apple tasks


Launch Agents:

[running] at.obdev.LittleSnitchUIAgent.plist (2016-09-24) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2013-11-10) [Support]


Launch Daemons:

[not loaded] PPPMonitord.plist (2011-02-24) [Support]

[running] at.obdev.littlesnitchd.plist (2016-09-24) [Support]

[loaded] com.adobe.SwitchBoard.plist (2015-04-25) [Support]

[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]

[running] com.fitbit.galileod.plist (2015-06-19) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-07-09) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-03-03) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2013-11-10) [Support]


User Login Items:

Flux Application (/Applications/Flux.app)

Alfred Application (/Applications/Alfred.app)

TotalFinder Application (/Incompatible Software/TotalFinder.app)

XtraFinder Application (/Applications/XtraFinder.app)

BetterSnapTool Application (/Applications/BetterSnapTool.app)

Default Folder X Helper Application (/Library/PreferencePanes/Default Folder X.prefPane/Contents/Resources/Default Folder X Helper.app)

Quicksilver Application (/Applications/Quicksilver.app)

BetterTouchTool Application (/Applications/BetterTouchTool.app)

XtraFinder Application (/Applications/XtraFinder.app)


Internet Plug-ins:

FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-23) [Support]

QuickTime Plugin: 7.7.3 (2016-09-13)

Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-23) Outdated! Update

AdobePDFViewer: 10.0.0 (2013-07-05) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-10-01) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.20513.0 - SDK 10.6 (2013-07-24) [Support]

Unity Web Player: UnityPlayer version 4.3.5f1 - SDK 10.6 (2014-07-04) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-25) Check version



User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

WebEx64: 1.0 - SDK 10.6 (2014-10-10) [Support]



Safari Extensions:

AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-26)

GMail Counter - Elia Cereda - http://elix14.altervista.org/ (2013-06-26)

ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-08-01)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-08-21)

1-ClickWeather - TWCi - http://www.weather.com/ (2013-06-26)


3rd Party Preference Panes:

Default Folder X (2014-03-07) [Support]

Flash Player (2016-08-29) [Support]

Hazel (2013-06-27) [Support]

Java (2016-09-25) [Support]

Paragon NTFS for Mac ® OS X (2011-05-05) [Support]


Time Machine:

Time Machine not configured!



Top Processes by CPU:

7% WindowServer

5% com.apple.preferences.users.remoteservice

4% kernel_task

3% hidd

2% System Preferences


Top Processes by Memory:

819 MB Google Chrome Helper(7)

726 MB kernel_task

246 MB Google Chrome

205 MB mds_stores

205 MB mdworker(9)


Virtual Memory Information:

2.74 GB Free RAM

5.25 GB Used RAM (2.32 GB Cached)

0 B Swap Used


Diagnostics Information:

Oct 1, 2016, 12:06:43 PM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-120643_[redacted].crash

/System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer

Oct 1, 2016, 12:01:57 PM Self test - passed

Oct 1, 2016, 11:33:17 AM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-113317_[redacted].crash

Oct 1, 2016, 11:02:31 AM ~/Library/Logs/DiagnosticReports/Google Chrome Helper_2016-10-01-110231_[redacted].crash

com.google.Chrome.helper - /Applications/Google Chrome.app/Contents/Versions/53.0.2785.116/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper

Oct 1, 2016, 11:01:55 AM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-110155_[redacted].crash

Oct 1, 2016, 10:48:32 AM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-104832_[redacted].crash

Oct 1, 2016, 10:48:32 AM /Library/Logs/DiagnosticReports/logind_2016-10-01-104832_[redacted].crash

/System/Library/CoreServices/logind

Oct 1, 2016, 10:48:32 AM /Library/Logs/DiagnosticReports/sessionlogoutd_2016-10-01-104832_[redacted].crash

/System/Library/CoreServices/sessionlogoutd

Oct 1, 2016, 01:40:20 AM /Library/Logs/DiagnosticReports/galileod_2016-10-01-014020_[redacted].crash

/usr/local/bin/galileod

Sep 30, 2016, 07:14:06 PM /Library/Logs/DiagnosticReports/WindowServer_2016-09-30-191406_[redacted].crash

Sep 30, 2016, 07:13:12 PM /Library/Logs/DiagnosticReports/WindowServer_2016-09-30-191312_[redacted].crash
 

johnjey

macrumors regular
Original poster
Jun 17, 2013
245
2
Northern CA
PRESENT BELOW is the report from my "test" account where the video works fine - full screen

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-01 13:24:30

Download EtreCheck from https://etrecheck.com

Runtime 1:57

Performance: Excellent



Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.



Problem: Computer is restarting



Hardware Information:

MacBook Air

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,1

1 1.3 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 820


Video Information:

Intel HD Graphics 5000

Color LCD 1366 x 768


System Software:

macOS Sierra 10.12 (16A323) - Time since boot: about one hour


Disk Information:

APPLE SSD SD0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 499.06 GB (18.92 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online


USB Information:

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/sudoers, File size 1275 but expected 1563


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmioplug.14.1.3 (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmnet (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmx86 (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vsockets (7.0.0 - 2015-01-20) [Support]



/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (3.7 - SDK 10.11 - 2016-09-24) [Support]



/System/Library/Extensions

[not loaded] com.ZTE.driver.ModemDriverMac (1.0.2d1 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ModemDriverMacEx (1.0.6d1 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.33 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.33 - 2016-09-24) [Support]



System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 183 Apple tasks

[running] 81 Apple tasks


System Launch Daemons:

[not loaded] 42 Apple tasks

[loaded] 163 Apple tasks

[running] 99 Apple tasks


Launch Agents:

[running] at.obdev.LittleSnitchUIAgent.plist (2016-09-24) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2013-11-10) [Support]


Launch Daemons:

[not loaded] PPPMonitord.plist (2011-02-24) [Support]

[running] at.obdev.littlesnitchd.plist (2016-09-24) [Support]

[loaded] com.adobe.SwitchBoard.plist (2015-04-25) [Support]

[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]

[running] com.fitbit.galileod.plist (2015-06-19) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-07-09) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-03-03) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2013-11-10) [Support]


User Login Items:

Flux Application (/Applications/Flux.app)


Internet Plug-ins:

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-10-01) [Support]

QuickTime Plugin: 7.7.3 (2016-09-13)

Flash Player: 23.0.0.162 - SDK 10.9 (2016-10-01) [Support]

AdobePDFViewer: 10.0.0 (2013-07-05) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-10-01) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.20513.0 - SDK 10.6 (2013-07-24) [Support]

Unity Web Player: UnityPlayer version 4.3.5f1 - SDK 10.6 (2014-07-04) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-25) Check version



3rd Party Preference Panes:

Default Folder X (2014-03-07) [Support]

Flash Player (2016-08-29) [Support]

Hazel (2013-06-27) [Support]

Java (2016-09-25) [Support]

Paragon NTFS for Mac ® OS X (2011-05-05) [Support]


Time Machine:

Time Machine not configured!



Top Processes by CPU:

58% mds

39% trustd(4)

36% mdworker(16)

8% WindowServer

2% kernel_task


Top Processes by Memory:

771 MB kernel_task

483 MB Google Chrome Helper(5)

451 MB softwareupdated

303 MB mdworker(16)

221 MB Google Chrome


Virtual Memory Information:

634 MB Free RAM

7.38 GB Used RAM (2.73 GB Cached)

21 MB Swap Used


Diagnostics Information:

Oct 1, 2016, 12:34:09 PM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-123409_[redacted].crash

/System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer

Oct 1, 2016, 12:06:43 PM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-120643_[redacted].crash

Oct 1, 2016, 12:01:57 PM Self test - passed

Oct 1, 2016, 11:33:17 AM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-113317_[redacted].crash

Oct 1, 2016, 11:01:55 AM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-110155_[redacted].crash

Oct 1, 2016, 10:48:32 AM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-104832_[redacted].crash

Oct 1, 2016, 10:48:32 AM /Library/Logs/DiagnosticReports/logind_2016-10-01-104832_[redacted].crash

/System/Library/CoreServices/logind

Oct 1, 2016, 10:48:32 AM /Library/Logs/DiagnosticReports/sessionlogoutd_2016-10-01-104832_[redacted].crash

/System/Library/CoreServices/sessionlogoutd

Oct 1, 2016, 01:40:20 AM /Library/Logs/DiagnosticReports/galileod_2016-10-01-014020_[redacted].crash

/usr/local/bin/galileod

Sep 30, 2016, 07:14:06 PM /Library/Logs/DiagnosticReports/WindowServer_2016-09-30-191406_[redacted].crash

Sep 30, 2016, 07:13:12 PM /Library/Logs/DiagnosticReports/WindowServer_2016-09-30-191312_[redacted].crash
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,141
8,808
California
User Login Items:

Flux Application (/Applications/Flux.app)

Alfred Application (/Applications/Alfred.app)

TotalFinder Application (/Incompatible Software/TotalFinder.app)

XtraFinder Application (/Applications/XtraFinder.app)

BetterSnapTool Application (/Applications/BetterSnapTool.app)

Default Folder X Helper Application (/Library/PreferencePanes/Default Folder X.prefPane/Contents/Resources/Default Folder X Helper.app)

Quicksilver Application (/Applications/Quicksilver.app)

BetterTouchTool Application (/Applications/BetterTouchTool.app)

XtraFinder Application (/Applications/XtraFinder.app)
You are making some good progress here. You got rid of all the user launch items. But you still have a bunch of login items in the account. You need to open System Preferences, then in the Users & Groups section for your account, go to Login items like in my screenshot and remove everything.

Screen_Shot_2016-10-01_at_3_40_22_PM.png
 

johnjey

macrumors regular
Original poster
Jun 17, 2013
245
2
Northern CA
You are making some good progress here. You got rid of all the user launch items. But you still have a bunch of login items in the account. You need to open System Preferences, then in the Users & Groups section for your account, go to Login items like in my screenshot and remove everything.

View attachment 661976
Thanks, i went ahead and removed all apps from login items now and lets c what happens
 
Last edited:

johnjey

macrumors regular
Original poster
Jun 17, 2013
245
2
Northern CA
And here's my new report

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-02 10:22:08

Download EtreCheck from https://etrecheck.com

Runtime 2:04

Performance: Excellent



Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.



Problem: Computer is restarting



Hardware Information:

MacBook Air

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,1

1 1.3 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 821


Video Information:

Intel HD Graphics 5000

Color LCD 1366 x 768


System Software:

macOS Sierra 10.12 (16A323) - Time since boot: less than an hour


Disk Information:

APPLE SSD SD0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 499.06 GB (19.27 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online


USB Information:

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/sudoers, File size 1275 but expected 1563


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmioplug.14.1.3 (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmnet (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vmx86 (7.0.0 - 2015-01-20) [Support]

[not loaded] com.vmware.kext.vsockets (7.0.0 - 2015-01-20) [Support]



/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (3.7 - SDK 10.11 - 2016-09-24) [Support]



/System/Library/Extensions

[not loaded] com.ZTE.driver.ModemDriverMac (1.0.2d1 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ModemDriverMacEx (1.0.6d1 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.33 - 2016-09-24) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.33 - 2016-09-24) [Support]



System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 180 Apple tasks

[running] 84 Apple tasks


System Launch Daemons:

[not loaded] 41 Apple tasks

[loaded] 168 Apple tasks

[running] 95 Apple tasks


Launch Agents:

[running] at.obdev.LittleSnitchUIAgent.plist (2016-09-24) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2013-11-10) [Support]


Launch Daemons:

[not loaded] PPPMonitord.plist (2011-02-24) [Support]

[running] at.obdev.littlesnitchd.plist (2016-09-24) [Support]

[loaded] com.adobe.SwitchBoard.plist (2015-04-25) [Support]

[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]

[running] com.fitbit.galileod.plist (2015-06-19) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-07-09) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-03-03) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2013-11-10) [Support]


Internet Plug-ins:

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-10-01) [Support]

QuickTime Plugin: 7.7.3 (2016-09-13)

Flash Player: 23.0.0.162 - SDK 10.9 (2016-10-01) [Support]

AdobePDFViewer: 10.0.0 (2013-07-05) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-10-01) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.20513.0 - SDK 10.6 (2013-07-24) [Support]

Unity Web Player: UnityPlayer version 4.3.5f1 - SDK 10.6 (2014-07-04) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-25) Check version



User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

WebEx64: 1.0 - SDK 10.6 (2014-10-10) [Support]



Safari Extensions:

AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-26)

GMail Counter - Elia Cereda - http://elix14.altervista.org/ (2013-06-26)

ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-08-01)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-08-21)

1-ClickWeather - TWCi - http://www.weather.com/ (2013-06-26)


3rd Party Preference Panes:

Default Folder X (2014-03-07) [Support]

Flash Player (2016-08-29) [Support]

Hazel (2013-06-27) [Support]

Java (2016-09-25) [Support]

Paragon NTFS for Mac ® OS X (2011-05-05) [Support]


Time Machine:

Time Machine not configured!



Top Processes by CPU:

6% WindowServer

2% kernel_task

1% fontd

1% com.apple.AmbientDisplayAgent

1% mdworker(11)


Top Processes by Memory:

660 MB kernel_task

188 MB mdworker(11)

98 MB mds_stores

82 MB assistant_service

82 MB assistantd


Virtual Memory Information:

4.63 GB Free RAM

3.36 GB Used RAM (1.42 GB Cached)

0 B Swap Used


Diagnostics Information:

Oct 2, 2016, 10:18:42 AM Self test - passed

Oct 2, 2016, 09:06:46 AM /Library/Logs/DiagnosticReports/WindowServer_2016-10-02-090646_[redacted].crash

/System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer

Oct 2, 2016, 09:04:04 AM /Library/Logs/DiagnosticReports/WindowServer_2016-10-02-090404_[redacted].crash

Oct 1, 2016, 10:34:50 PM /Library/Logs/DiagnosticReports/galileod_2016-10-01-223450_[redacted].crash

/usr/local/bin/galileod

Oct 1, 2016, 06:09:34 PM /Library/Logs/DiagnosticReports/galileod_2016-10-01-180934_[redacted].crash

Oct 1, 2016, 03:13:20 PM /Library/Logs/DiagnosticReports/galileod_2016-10-01-151320_[redacted].crash

Oct 1, 2016, 12:34:09 PM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-123409_[redacted].crash

Oct 1, 2016, 12:06:43 PM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-120643_[redacted].crash

Oct 1, 2016, 11:33:17 AM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-113317_[redacted].crash

Oct 1, 2016, 11:02:31 AM ~/Library/Logs/DiagnosticReports/Google Chrome Helper_2016-10-01-110231_[redacted].crash

com.google.Chrome.helper - /Applications/Google Chrome.app/Contents/Versions/53.0.2785.116/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper

Oct 1, 2016, 11:01:55 AM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-110155_[redacted].crash

Oct 1, 2016, 10:48:32 AM /Library/Logs/DiagnosticReports/logind_2016-10-01-104832_[redacted].crash

/System/Library/CoreServices/logind

Oct 1, 2016, 10:48:32 AM /Library/Logs/DiagnosticReports/sessionlogoutd_2016-10-01-104832_[redacted].crash

/System/Library/CoreServices/sessionlogoutd

Oct 1, 2016, 10:48:32 AM /Library/Logs/DiagnosticReports/WindowServer_2016-10-01-104832_[redacted].crash

Oct 1, 2016, 01:40:20 AM /Library/Logs/DiagnosticReports/galileod_2016-10-01-014020_[redacted].crash

Sep 30, 2016, 07:14:06 PM /Library/Logs/DiagnosticReports/WindowServer_2016-09-30-191406_[redacted].crash

Sep 30, 2016, 07:13:12 PM /Library/Logs/DiagnosticReports/WindowServer_2016-09-30-191312_[redacted].crash
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,141
8,808
California
User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

WebEx64: 1.0 - SDK 10.6 (2014-10-10) [Support]



Safari Extensions:

AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-26)

GMail Counter - Elia Cereda - http://elix14.altervista.org/ (2013-06-26)

ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-08-01)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-08-21)

1-ClickWeather - TWCi - http://www.weather.com/ (2013-06-26)
So is it fixed now, or still restarting?

If it is still restarting, the above user items could cause trouble in the main account because they would not be present in the test account.
 

johnjey

macrumors regular
Original poster
Jun 17, 2013
245
2
Northern CA
Unfortunately , despite all of this, the PROBLEM IS STILL there and it is very frustrating that Apple is sleeping over it and no fix has been issued.
[doublepost=1475430665][/doublepost]
So is it fixed now, or still restarting?

If it is still restarting, the above user items could cause trouble in the main account because they would not be present in the test account.
I removed these 2 as well now and testing it, will report soon

UPDATE: THE PROBLEM IS STILL THERE...guys please do not waste your time doing all the steps i did, this is something bigger in the OS and has to do with user permission or something else, but i am really not looking forward to buying a 3 TB External HDD and copy-pasting all my data and then re-install Yosemite or any of that, Apple better come out with a fix soon
 
Last edited:

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,141
8,808
California
Unfortunately , despite all of this, the PROBLEM IS STILL there and it is very frustrating that Apple is sleeping over it and no fix has been issued.
I know it is frustrating to pin down, but this is something specific to your account if it does not happen in the test account and not something wrong on Apple's end (other than I suppose you could blame them for your software not being compatible).