nick, give it up - you do realise half the time you (and everyone else like you) are linking to the same irrelevant source, don't you?
Then why do you still use Macs? Why are you even here? Seems to me that if almost 99% of Macs you bought were defective, yet you still buy them and hang out here, Apple is not the problem- you are.
That said, I've owned 5 Macs- all flawless.
Over how many years?
Yep- how exactly does one person need 30 notebooks for their own personal use? For a business, sure. But all by yourself?
I can understand how to some it might be a poser. Are you picturing me with a stack of them? It doesn't quite work that way. I said all the notebooks I
bought in a year. My average replacement frequency of a notebook is around 9 months for every category of notebook I have - UMPC/HPC, subnote, thin/light, mainstream, ~17" - and I have multiples of them at the places I work and live in. I also don't Boot Camp - as Macs can't actually run Windows, so an OS X machine is just an OS X machine. Factor that and you'll see how you can hit the low double digits quite quickly. I've tried working with less, but it hasn't worked out.
In 2008-9 I bought (for my own use for work and home) Air's, UB and non-UB MBP's in both 17 and 15 inch guises and the aforementioned UB MB's totalling 12 machines. Of them, just one of the new MB's has not yet encountered a DOA, FOA return, FOA, multiple-defect return, or just something which cropped up requiring Applecare (in some cases, repeat visits). The POS Air's are gone, the UB MBP has been returned, while other machines are either still with me or have been diverted elsewhere.
Currently between work and home the notebooks I actually spend time in front of are four Dell Precision Covets, one Dell Studio XPS 16, two Dell Studio's, four Sony UX's, three TT's(1 faulty - screen), four SZ's (2 faulty - free fall sensor + battery), two Z's, two UB Macbooks (one defect free, one damaged on arrival), one Penryn 17" (On the 'last Applecare before replacement' repair), 1 Merom 17" (Applecare'd at least 4 times in it's life), and two 15-inch Penryns - which are currently spending a lot of time in Applecare, which is why I've fished out two Santa Rosas from spares. Both of
these actually need Applecaring themselves but their faults don't need immediate attention.
The problem with these "discussions" is that it's exactly the logic of for example, someone calling an SUV reliable because it works great for them in their shopping run, or the guy who runs a moderate-duty city fleet saying the same - and turning on a contractor for saying it's a piece of junk when they bought a fleet to deploy with cross-country. In fact, this is a perfect illustration of this ongoing particular 'discussion'.
A similar situation goes for those customer surveys - given a level consumer playing field, you're comparing a disparate number of very low-end Windows machines against Apples. I'd like to see a corporate version of the survey - I suspect that Apples will fare significantly less well in that respect. The problem also with digging up these surveys is that many of you have no idea what the surveys are actually measuring, and how they are doing so - but like so many other 'discussions' in this forum, the levels of ego doesn't account for that eventuality. All it does, is actually make you look pretty much like a dumb fanboy who has no concept of the wider world. Of course I know that Apple buyers get the feelgood factor. And if you don't do anything that critical / substantial on these machines (and if you think Applecare's support terms are acceptable, you don't) I can understand how it seems like the best brand in the world.
Any computer these days should be pretty much flawless if all it does is what most of you do (and I won't even put "likely") in the course of the day, and you aren't a complete idiot. Both of my kitchen iMacs were/have been flawless too - mainly because it's used solely as a glorified TV. The main issue is the surprisingly low level of 'system stress' at which things get pear-shaped. I fully realise that many of you never cross that level.
Quite apart from the Macs themselves, I've spent more on OS X development to date than almost any of you will spend in
a lifetme on personal technology. The need to leverage and recoup that is what keeps my XServes and client machines (some of which are Sony's running Hackintosh in a VM) humming - let alone anything else. Thanks to the recession, unfortunately it looks like you won't be rid of me in 2010 - the year I'd intended to discontinue all business use of OS X.
I don't actually think that badly of the OS itself and I think it works just fine for the uses I need to put it to - although the choice, nature and broad quality of the applications are too narrow to be a fully rounded platform. It's the hardware that makes the deal extremely painful for me - even for home use, and that is the most surprising thing of all perhaps.