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Unfortunately, physically reducing the volume through the volume button doesn't work for me. The music volume doesn't change at all when the phone is plugged into the Magellan dock.



Dear Maggie,

Did you find out which segment of the market actually prefers the music to be played through the GPS unit always, instead of only the car speakers? When you say majority, was it like through a market survey? Or did you guys find out that most TomTom iPhone car kit users actually prefer that the music plays from the unit together with the car speakers? I'm still trying to figure out who would want that and why. Yes, I'm utterly disappointed that the Magellan functions this way.

Also, once in awhile while navigating, the iPhone will lose its signal, and the screen will start spinning. Or, it will just spin even though there's signal. That is on a straight road, not turning. Could be the software, but I would think that the Magellan's GPS would stop that from happening.


Again,

Why did you want users to be forced to have the unit's speaker playing when it's AUX connected? Be it the majority, why not enable it to be switchable in the first place?

Hi Eron,

I cannot say for sure which market segment wanted the car kit to be designed that way considering it was not my department's responsibilities. I understand that a switchable button feature would have been a great idea, but we wanted to cut cost as much as possible. That is why, it is designed the way it is.

Thank you,
Maggie
 
Hi guys, I received my Magellan Premium Car kit Yesterday, I am using it 2 day so far but have some questions to Maggie and other owners.


When I put my iPhone on the car kit and run Navigon (because Magellan Roadmate does not include Mexico) at some point the map begin to jump from one position to another (sometimes one or two blocks away but few times considerably far) so the application can't keep up calculating the route and giving crazy instructions, so, is there a way to know when the car kit is acquire the GPS signal?

Also after some minutes of connecting the car kit to the power adapter it produces a tone, what does this mean?
The documentation does not mention at all, neither the online FAQ.

I did not pair the car kit with my iPhone because my car has it own Hands Free that I can control from the wheel, does this affect the functionality i I don't pair it?

Thanks.

PS: BTW I also have the TomTom car kit but since I am using an iPone case I like the Magellan more.
 
Hi Eron,

I cannot say for sure which market segment wanted the car kit to be designed that way considering it was not my department's responsibilities.

Thank you,
Maggie

Dear Maggie,

What department are you in and what are your responsibilities?

Regards,
Eron
 
Hi guys, I received my Magellan Premium Car kit Yesterday, I am using it 2 day so far but have some questions to Maggie and other owners.


When I put my iPhone on the car kit and run Navigon (because Magellan Roadmate does not include Mexico) at some point the map begin to jump from one position to another (sometimes one or two blocks away but few times considerably far) so the application can't keep up calculating the route and giving crazy instructions, so, is there a way to know when the car kit is acquire the GPS signal?

Also after some minutes of connecting the car kit to the power adapter it produces a tone, what does this mean?
The documentation does not mention at all, neither the online FAQ.

I did not pair the car kit with my iPhone because my car has it own Hands Free that I can control from the wheel, does this affect the functionality i I don't pair it?

Thanks.

PS: BTW I also have the TomTom car kit but since I am using an iPone case I like the Magellan more.

Hi macgirl-mx,

I apologize but I do not know how to answer that considering it is one of our competitors' products. Please contact Navigon for further assistants. However, if using the Magellan Roadmate App, you will find a GPS signal strength meter when you open OneTouch.

The beeping noise that the car kit produces indicates that discovery mode is off if a device is not connected after 5 minutes.

Thank you,
Maggie


Dear Maggie,

What department are you in and what are your responsibilities?

Regards,
Eron

Hi Eron,

I am one of the community reps (part of the customer service branch) that assist online customers with questions and concerns. I also help customers with any issue they have with our iPhone products and forward customers' feedbacks to the developers. :D

Thank you,
Maggie
 
Hi macgirl-mx,

I apologize but I do not know how to answer that considering it is one of our competitors' products. Please contact Navigon for further assistants. However, if using the Magellan Roadmate App, you will find a GPS signal strength meter when you open OneTouch.

The beeping noise that the car kit produces indicates that discovery mode is off if a device is not connected after 5 minutes.

Thank you,
Maggie
Well the jumping happens on many Apps like TomTom, Sygic, Ndrive and Maps (native application) not only on Navigon, but if I take off the iPhone one or two times it acquires the GPS signal and stop jumping. This does not happen with the inernal GPS chip or with my TomTom car kit.

So once it behaves ok does not the GPS fix again, just happen on the first seat.

+1 on the stand alone app for GPS signal acquisition :D

Thank you
Alejandra.
 
Well the jumping happens on many Apps like TomTom, Sygic, Ndrive and Maps (native application) not only on Navigon, but if I take off the iPhone one or two times it acquires the GPS signal and stop jumping. This does not happen with the inernal GPS chip or with my TomTom car kit.

So once it behaves ok does not the GPS fix again, just happen on the first seat.

+1 on the stand alone app for GPS signal acquisition :D

Thank you
Alejandra.

hm i never had tat issue before on my mag. car kit, i even tested it on my friend's tomtom car with his tomtom's app, it seemed to work pretty well. maybe its a mexico thing?
 
Well just tried on a friend's iPhone that has roadmate, the "cursor" / map jumps there too, I will take a movie later.

I suggest pairing it up then. I have a 3GS and an original w/ Navigon; the original would not even get a signal until after I paired it with the base. So I assume that the pairing in some way helps your iphone "see" the external GPS antenna.

I have no issues to which you speak. Do you have a 3G or 3GS? I do notice that my 3GS is much smoother in operation than my original - the extra memory and processing power have a benefit there.

Try rebooting your iPhone before trying the app again. Also, if you are jailbroken be sure that you do not have a lot of apps running in the background.
 
Thank I will try pairing it.

Today on the way from work to home it didn't jump, what I did is waiting until it gives up for pairing, then I put the iPhone in place.

I have both iPhone 3G and iPhone 3GS, I did not try with the 3G, I tought that though.

If it begins to jump I will use Motion-X GPS that saves the GPS data as a track.

I dont think it doesn't see the external GPS because when is off the cradle the signal has 4-5 bars on Motion-X GPS but when I put it on the cradle there are 7 bars but the position is jumping.

Anyway I will do more tests.
 
Hi Eron,

I cannot say for sure which market segment wanted the car kit to be designed that way considering it was not my department's responsibilities. I understand that a switchable button feature would have been a great idea, but we wanted to cut cost as much as possible. That is why, it is designed the way it is.

Thank you,
Maggie

It's really unbelievable that there is ANY market segment that wanted the AUX port designed the way it i and it's almost comical that Magellan would even think this. I have to think there wasn't even really anyone asked because this is a no-brainer.

Is there an ETA on a fix? I'm approaching my 30 days and will be returning the device and purchasing the TomTom if not.
 
It's really unbelievable that there is ANY market segment that wanted the AUX port designed the way it i and it's almost comical that Magellan would even think this. I have to think there wasn't even really anyone asked because this is a no-brainer.

Is there an ETA on a fix? I'm approaching my 30 days and will be returning the device and purchasing the TomTom if not.

I agree. This is ridiculous. It's a no-brainer. No one will want it designed this way.
 
Win A Free Magellan Premium Car Kit And/or Roadmate App

It's really unbelievable that there is ANY market segment that wanted the AUX port designed the way it i and it's almost comical that Magellan would even think this. I have to think there wasn't even really anyone asked because this is a no-brainer.

Is there an ETA on a fix? I'm approaching my 30 days and will be returning the device and purchasing the TomTom if not.

Hi tompacyk,

There is no official date when the update will be release. Our developers are working day and night to quickly get it out to our customers.

Thank you,
Maggie


Hi Guys,

For those who are not aware of our current contest. We are giving out 2 Premium Car Kits and 5 Magellan Roadmate Apps for FREE.

Free App Giveaway

How to enter:
  • Follow me on Twitter
  • Tweet me a Valentine E-card (asking me to be your Valentine :rolleyes:) @Maggie_Magellan
  • A selected group of Magellan judges will pick the 5 most creative and sweetest Valentine e-cards!

For the complete rules and conditions, please go here

Contest ends February 16, 2010 11:59 PM (PST)
We will announce the winners on PST Friday, February 26, 2010


Free Premium Car Kit Giveaway

How to Enter:

  1. Follow me on Twitter
  2. Tweet me @maggie_magellan a picture of your favorite President
  3. Wait until we announce the lucky winners on March 1!!!

Ends on Feb 28, 2010

More info can be found here!
 
Great Unwrap!!
if you can, can you take a pic of the back of the "cradle" the phone sits in when you get a chance? (i have another mount i'd like to attach to the cradle)
and a pic of the base of your iphone when it is in the cradle? (i want to see if there is enough height on the dock connector for my Otterbox Defender case, but i guess i could use my naked iPod Touch)

No, it doesn't charge or connect an iphone in a Otterbox. It does secure it though.
 
A little off-topic, but has someone tried the ProClip USA device holder they made for the TomTom iPhone car kit and snapped it on the Magellan Premium Car Kit? Some say the ball is the same size and there shouldn't be any problem.

Can someone confirm this? Thanks in advance.
 
A little off-topic, but has someone tried the ProClip USA device holder they made for the TomTom iPhone car kit and snapped it on the Magellan Premium Car Kit? Some say the ball is the same size and there shouldn't be any problem.

Can someone confirm this? Thanks in advance.

Yes I tried and there is no problem, it fits, it feels a little bit loose though, but I think it has to do with the materials they are made, the ProClip is smoother. I does not fall but when you move it is easier than the orignal mount.
 
Yes I tried and there is no problem, it fits, it feels a little bit loose though, but I think it has to do with the materials they are made, the ProClip is smoother. I does not fall but when you move it is easier than the orignal mount.

Thanks for feedback, macgirl-mx. I understand what you're saying as the original ball mount is rubbery and the ProClip is just smooth plastic (based on my existing ProClip ball mount for the Garmin).

I don't know if I should wait for ProClip to create a rubbery ball mount specifically for the Magellan or just jump on the TomTom ball mount.
 
Thanks for feedback, macgirl-mx. I understand what you're saying as the original ball mount is rubbery and the ProClip is just smooth plastic (based on my existing ProClip ball mount for the Garmin).

I don't know if I should wait for ProClip to create a rubbery ball mount specifically for the Magellan or just jump on the TomTom ball mount.

What I am thinking is to use a sandpaper to make the ball a little bit rough, or maybe apply some kind of rubbery coat. I also bought (a month earlier) the Arkon vent mount for iPhone which has a ball too, it is a bigger one, but it can go in, but it is the same, even with bigger ball is easier to move than the orignal mount.
 
I'm not sure if I got a defective model or what but I tested the Magellan vs the TomTom and I was surprised at the results. I called 7 of my friends and all told me that I sounded much clearer on the TomTom. They could barely hear me on the Magellan and it sounded like I was in a tunnel. Most couldn't tell I was on a speaker with the TomTom. The other part was that the TomTom speaker was much louder and clearer than the Magellan. From what I have been reading in reviews most people say the Magellan has the better speaker. As far as apps I am using Navigon and both gave me a good GPS signal but again the TomTom speaker was louder and clearer. I really wanted the Magellan to come out on top so I can use my cases with it. :( Has anyone else had these issues or do I have a defective unit?
 
Same here! Pretty much useless and better to use the built-in speakerphone of the iPhone. Sounds like a recall with that and the AUX failure...err...feature. Feature?
 
Same here! Pretty much useless and better to use the built-in speakerphone of the iPhone. Sounds like a recall with that and the AUX failure...err...feature. Feature?

You may be right on the recall but I won't be around for it. I decided to send the Magellan back to Amazon and stick with the TomTom. I ordered the new Switcheasy Nude case which is really slim. If it won't fit with that case on I will just use one of my Slider cases and take it out when I need to. Easier to get the phone out of the Slider than my Switcheasy Rebel. Oh well...I'd rather do that than have people constantly telling me to speak up :p
 
I suggest pairing it up then. I have a 3GS and an original w/ Navigon; the original would not even get a signal until after I paired it with the base.

Can you confirm that the original iPhone (ie 2G, silver back) works with Navigon and the Magellan Car kit? I know it will work with TomTom but NOT the Magellan app.
 
AUX fix...

is there any update on the fix for the AUX issue? That is one that would really bother me (no way they actually asked people who use AUX inputs, no one who does wants to use their $$ car speakers and a tiny mobile speaker).
 
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