iPhone X Mail notifications disappearing when Face ID unlocks

Discussion in 'iPhone' started by alee, Nov 3, 2017.

  1. alee, Nov 3, 2017
    Last edited: Nov 5, 2017

    alee macrumors 6502

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    #1
    This seems to happen with with "Show Previews" set to either Always or When Unlocked...

    I get a mail notification, and I pick up the phone and look at the phone. I will see the notifications reveal themselves, and then immediately disappear (as if I dismissed them).

    Anyone else noticing this?

    Only happens for Mail notifications... the others stay on the screen. Deleted all my mail accounts and re-added them, with similar results.

    EDIT: Workaround in Post #9
     
  2. martin2345uk macrumors 6502a

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    Manchester, UK
    #2
    Happened to me on my 6S - if I had message and mail notifications on the lock screen and I touched the home button just to unlock, the mail notifications would vanish but the other ones would stay there and let me interact with them! Very annoying.
     
  3. alee thread starter macrumors 6502

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    #3
    Well crap... that's unacceptable.
     
  4. Renho macrumors 68000

    Renho

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    #4
    Did you update to iOS11.1?

    It’s suppose to stay till you swipe!
     
  5. alee thread starter macrumors 6502

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    #5
    Yes, 11.1. It does not stay.

    Edit: I just got another email message, and it was the only notification on the screen. Picked up the phone and the notification vanishes.
     
  6. Renho macrumors 68000

    Renho

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    #6
    Then you swipe down on top left and you will get to them.
     
  7. alee thread starter macrumors 6502

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    #7
    No, it actually vanishes and no longer exists in notification center either.
     
  8. Vistec macrumors newbie

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    Nov 4, 2017
    #8
    I am having the same issue. Email Notifications disappear once Face ID authenticates on the lock screen. Anyone find a solution to this?
     
  9. alee thread starter macrumors 6502

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    #9
    I think I figured it out... see if this fixes it for you as well:
    Settings > Notifications > Mail

    For each account, I unchecked "Show in History"

    Let me know if that fixes it for you too. I'll report it as a bug on Monday when I get a chance.

    Seems like that toggle behavior is acting like the reverse of what it's supposed to... and only for mail.
     
  10. Vistec macrumors newbie

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    Nov 4, 2017
    #11
    YES! This fixed it. Definitely a bug. Now it doesn’t disappear but won’t show emails in history.... :(
    Thank you for your response!
     
  11. alee thread starter macrumors 6502

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    #12
    Glad this helped someone else! It was driving me crazy. Will definitely report it to Apple.
     
  12. Vistec macrumors newbie

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    Nov 4, 2017
    #13
    You would think Apple would have noticed this bug... :(
     
  13. alee thread starter macrumors 6502

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    #14
    Bug reported
     
  14. Viper2005 macrumors 6502

    Viper2005

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  15. alee, Nov 5, 2017
    Last edited: Nov 5, 2017

    alee thread starter macrumors 6502

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    #16
    Did the workaround work for you? (See above, post #9)
     
  16. paulg1981 macrumors member

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    Nov 16, 2014
    #17
    Thanks for posting your issue, I thought I was going nuts! Trying the workaround mentioned above and will report back. Thanks!
     
  17. Vistec macrumors newbie

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    Nov 4, 2017
    #18
    I also reported it. Amazing this was missed
     
  18. alee thread starter macrumors 6502

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    #19
    Maybe nobody uses mail notifications at Apple. Mail notifications are the only thing that are defaulted to Off when you add a new mail account. Everything else has notifications on by default.
     
  19. Vistec macrumors newbie

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    Nov 4, 2017
    #20
    Interesting. Didn’t know that about the mail notification being off by default. Maybe Apple is not fond of knowing when emails arrive! ;)
     
  20. Viper2005 macrumors 6502

    Viper2005

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    #21
    Yes that does work! *cheer
    However I do hope they fix the issue in the future!
     
  21. paulg1981 macrumors member

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    Nov 16, 2014
    #22
    Workaround works for me too! Thanks!
     
  22. alee thread starter macrumors 6502

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    #23
    My bug was just marked as a dupe of bug #35398191 ... so they're definitely aware of it. Let's hope it's an 11.1.1 and not an 11.2 fix.
     
  23. Givmeabrek macrumors 68040

    Givmeabrek

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    Apr 20, 2009
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    NY
    #24
    Yup, that fixed it for me too. Was driving me nuts!
     
  24. alee thread starter macrumors 6502

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    #25
    NOT fixed in 11.1.1 ... let's see what comes next.
     

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48 November 3, 2017