Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Doesn't "hard reset" mean erase the device to factory settings? I think this just requires a "hard restart".
The current official term is a force restart, as per HT201559. Blame imprecise technical support advisors (both Apple and carrier) for the mess of alternate wordings.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.