Matte Black to Jet Black

Discussion in 'iPhone' started by Armen, Oct 16, 2016.

  1. Armen, Oct 16, 2016
    Last edited: Oct 17, 2016

    Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #1
    When the iPhone 7 preorders were coming around I was still undecided on which Black color to go with and after seeing a few reviews on how the JB was easy to scratch blah blah I decided on ordering the MB model.

    I received the MB model on 9/16 and got to see the JB in person in stores like the rest of you afterwards. It started to grow on me so I wanted one. I called up Apple to see if I could exchange the color but as most of you know the JB inventory was in limbo. My only option would have been to return the MB model within the 14 day window and have no phone (sold my 6+ already) until maybe November?

    Yesterday I read a thread here saying that JB models were becoming available at different stores. I called Apple online store and explained the situation I was in. Apple being awesome at customer service made an exception and allowed me to return my MB 7+ for a full refund even though it was more than 14 days.

    Here's where Apple customer service goes above and beyond. They located a store near me that had a JB 128GB 7+ Verizon model in stock. The Online store rep said they would put notes in my account that they gave me the ok to return the phone and that I could try and speak to the store manager to do an exchange. Fast forward a couple of hours I came home with a brand new 128GB JB 7+.

    Another reason I stay loyal to Apple. Customer service is top notch!

    TL;DR

    Bought MB iPhone. Liked JB after seeing it in person. Apple was cool enough to let me exchange it even though it was more than 14 days (28 days to be exact)because they didn't have the JB model in stock in that window.
     
  2. OneMike macrumors 603

    OneMike

    Joined:
    Oct 19, 2005
    #2
    Cool story, seriously. That's awesome customer service. Glad it worked out for you. Apple is generally great. I never had a problem with them.
     
  3. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3
    Great to hear this about Apple.

    Enjoy you new phone!
     
  4. AttilaTheHun macrumors 6502a

    AttilaTheHun

    Joined:
    Feb 18, 2010
    Location:
    USA
    #4
    I saw the iPhone 7+ today the 1st time like the MB much more will order it
     
  5. THE JUICEMAN macrumors 68000

    THE JUICEMAN

    Joined:
    Oct 3, 2007
    #5
    How many days past the return window?
     
  6. Armen thread starter macrumors 604

    Armen

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    #6
    2 weeks
     
  7. THE JUICEMAN macrumors 68000

    THE JUICEMAN

    Joined:
    Oct 3, 2007
    #7
    Thanks. I might give it a shot. What's to lose?
     
  8. maxsix Suspended

    maxsix

    Joined:
    Jun 28, 2015
    Location:
    Western Hemisphere
    #8
    Due to the rather astronomical prices we pay for Apple products, they end up with huge gross profits. It's how Apple became such a giant wealthy company. With profits sky high, they can easily afford to have great flexibility with returns. In addition they make themselves look good, especially since non business people simply believe Apples being kind. When a company charges as much as Apple does, it's easy to look like a hero.
     
  9. Gzalito macrumors member

    Joined:
    Apr 16, 2015
    #9
    So , if u were on the 14 day return period you can just exchange it if they had it on stock? No questions asked?
     
  10. Armen thread starter macrumors 604

    Armen

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    Apr 30, 2013
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    #10
    Well, you have 14 days to return an item you purchased. In my case I didn't want to return the product just exchange it for another color. Again, because they did not have the color I wanted in stock in the 14 day window they made an exception for me which I appreciate. I paid for the phone in full up front so I'm sure it also made it easier to exchange.
     
  11. Gzalito macrumors member

    Joined:
    Apr 16, 2015
    #11
    I´m in the same situation, i got a matte black 2 days before (which i never opened btw) just when the JB where all over in stock, so I´m planning to ask for an exchange because of the colour. I wonder if I make a reservation through the IUP to secure the stock and then ask for the exchange phone in hand...
     
  12. 12vElectronics macrumors 68040

    12vElectronics

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    Jul 19, 2013
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    California
    #12
    Good for you op! Can't go wrong etiher way.. MB and JB both look great!
     
  13. AppleRobert macrumors 603

    Joined:
    Nov 12, 2012
    #13
    2nd experience I have read in the past few days that Apple complied even though it was past the return/exchange window.

    Did you see the 1st one a day or so ago which lead you to try doing it?
     
  14. Armen thread starter macrumors 604

    Armen

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    Apr 30, 2013
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    127.0.0.1
    #14
    Initially I could not exchange the MB for a JB because Apple didn't have any models in stock. My only option would have been was to return the MB I bought and be without a phone until Apple got some in stock (November was the date I was provided).

    I tried again a couple of days ago based on a thread here stating that some JB models were arriving in stores. I called Apple again and explained the situation and they made an exception for me because they had no stock 28 days ago when I wanted to do the exchange in the first place.
     
  15. Geert76 macrumors 65816

    Joined:
    Feb 28, 2014
    Location:
    the Netherlands
    #15
    Two day ago, my local Apple Store allowed me to swap my jetblack 7 for a jetblack 7+.
    I was 8 days over my 14 days window.

    The guy at the Apple Store had to ask the Floormanager first, and he said it was okay, due to short supply of the jetblack iPhone 7 Plus

    This kind of customer care / after sales could be a lesson for a lot of companies out there.
     
  16. Minhimalism macrumors 65816

    Minhimalism

    Joined:
    Jan 6, 2012
    Location:
    Texas
    #16
    I'm giving this a shot today. Reserved the jet black for pick up during lunch. Will ask them for confirmation that it's okay to return mine and then I'll proceed with the purchase if so. Thanks for the tips OP!! I'm exactly two weeks out of my return window (purchased this outright on 10/18!)
     
  17. jbachandouris macrumors 68040

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #17
    I had 'pre-ordered' a JB through Apple at 3AM and had an October ship date. I was able to find a MB in store the following week. A week and a half later, I received the JB since Apple couldn't cancel a 'preparing for shipment' order. I wasn't even tempted to keep it.

    The JB attracts too many fingerprints for my liking and after a week or so, it ends up in a case anyway. At the end of the day, it's a phone, not a piece of artwork.

    Congrats on getting the color you wanted though!
     
  18. Minhimalism macrumors 65816

    Minhimalism

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    Jan 6, 2012
    Location:
    Texas
    #18
    Update: I got lectured at the Apple Store by the manager. "Don't purchase products that you do not intend on keeping. The phone you are returning won't be resellable, do you know that? Please be mindful next time." They agreed to let me come in and exchange the phone after I've transferred all of my stuff over, but yeesh.. my bad.
     
  19. Jaybird121 macrumors newbie

    Jaybird121

    Joined:
    Sep 30, 2016
    #19
    Well you had better luck than me i just got back from terrible apple store experience in carlsbad. After finally being able to reserve a Jet Black after trying pretty much every day since i got it. i came into exchange my phone two weeks after recieving it in the mail i find out if you got it with ATT next you only have 13 days to exchange it and their hands were completely tied, yeah right!!!.... no where on apple.com did it say anything about that. guess I'm stuck with matte
     
  20. itsray macrumors 6502

    Joined:
    Jun 5, 2016
    #20

    why does a retail store manager care if a phone is not resellable, all return products get shipped back anyways and they don't know what happens to them. I would write a email to corporate and complain about that. That person was just going on a power trip. I'd complain enough that he gets in trouble for treating you like that.
     
  21. RiddlaBronc macrumors 6502a

    RiddlaBronc

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    Oct 14, 2013
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    Mcallen Tx
    #21
    Treating him like what? He did let him exchange the phone which he could obviously do being out of the 14 day window.

    Why buy something you are not completely sure about just because you are impatient?
     
  22. itsray macrumors 6502

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    Jun 5, 2016
    #22

    its none of their business if he wants to buy something to use and returns it for what he really wants.
     
  23. RiddlaBronc macrumors 6502a

    RiddlaBronc

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    Oct 14, 2013
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    #23
    No but then again it was out of the return period.
     
  24. Jaybird121 macrumors newbie

    Jaybird121

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    Sep 30, 2016
    #24
    at least you got it done i was within my 14 days and they basically made some logistical bs just to get me out of the store
     
  25. jasonisme macrumors newbie

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    Jul 22, 2015
    #25
    I'm sure the store will take a hit for the returned phone as far as sales go. Also, a phone that someone else may have wanted is now not available.
     

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