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Mavericks' Preview app suddenly can't open files from 1 Journaled ext.

J

Jolanxbl

macrumors newbie
Original poster
OS1: Mavericks
OS2: Whatever's on 2024 macbook pro, I think it's 1 below the latest.
External1: Journaled
External2: ExFAT
Neither external has had Time Machine on them.
First Aid on both computers shows the dive as OK.

Issue: OS1 Preview app cannot open any files from the Ext1, but it can from Ext2 and also the computer.
OS2 Preview app can load files from both drives. This has only started happening within the last 6 months, and no system updates have been ran on OS1 for many years, but suddenly it just stopped opening from that 1 external. Copying any file that doesn't open to the computer first will work, so that sounds like it's the drive itself (?). Copying out the files and reformatting isn't an option for us.

We tried (Ai suggested, but I look up the code before running it):
Disable & erase Spotlight index
sudo mdutil -i off /Volumes/2TB
sudo mdutil -E /Volumes/2TB

Strip Extended Attributes From One Test File
xattr -l "/Volumes/2TB/filename.jpg"
xattr -c "/Volumes/2TB/filename.jpg"

It also suggested removing these, but I'd like a human opinion before messing with hidden system files.
sudo rm -rf "/Volumes/YourDrive/.Spotlight-V100"
sudo rm -rf "/Volumes/YourDrive/.fseventsd"
sudo rm -rf "/Volumes/YourDrive/.TemporaryItems"
sudo rm -rf "/Volumes/YourDrive/.DS_Store"

It originally stated that "-[NSDocument _setFileURL:]" is the smoking gun but none of its suggested fixed have worked.

Code: 
Process:         Preview [13082]
Path:            /Applications/Preview.app/Contents/MacOS/Preview
Identifier:      com.apple.Preview
Version:         7.0 (826.4)
Build Info:      Preview-826004000000000~4
Code Type:       X86-64 (Native)
Parent Process:  launchd [158]
Responsible:     Preview [13082]
User ID:         501

Date/Time:       2026-05-13 23:36:12.931 -0700
OS Version:      Mac OS X 10.9.5 (13F1911)
Report Version:  11

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.apple.CoreFoundation        0x00007fff97d07ab0 CFErrorGetDomain + 16
1   com.apple.AppKit                0x00007fff9598343c +[NSDocument _temporaryVersionStorageRequirementErrorForURL:] + 80
2   com.apple.AppKit                0x00007fff957ce0fe -[NSDocument _updateRequiresTemporaryVersionStorage] + 98
3   com.apple.AppKit                0x00007fff957cd7f2 -[NSDocument _setFileURL:] + 464
4   com.apple.Preview               0x000000010844c2a1 0x108444000 + 33441
5   com.apple.AppKit                0x00007fff957cd40b -[NSDocument _initWithContentsOfURL:ofType:error:] + 44
6   com.apple.AppKit                0x00007fff957cd146 -[NSDocument initWithContentsOfURL:ofType:error:] + 239
7   com.apple.Preview               0x000000010844c07e 0x108444000 + 32894
8   com.apple.Preview               0x000000010844bcc4 0x108444000 + 31940
9   com.apple.Preview               0x000000010844b754 0x108444000 + 30548
10  com.apple.Preview               0x000000010844b3c7 0x108444000 + 29639
11  libdispatch.dylib               0x00007fff8ff0d1bb _dispatch_call_block_and_release + 12
12  libdispatch.dylib               0x00007fff8ff0a28d _dispatch_client_callout + 8
13  libdispatch.dylib               0x00007fff8ff11ef0 _dispatch_main_queue_callback_4CF + 333
14  com.apple.CoreFoundation        0x00007fff97d364f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
15  com.apple.CoreFoundation        0x00007fff97cf1714 __CFRunLoopRun + 1636
16  com.apple.CoreFoundation        0x00007fff97cf0e75 CFRunLoopRunSpecific + 309
17  com.apple.HIToolbox             0x00007fff8a881a0d RunCurrentEventLoopInMode + 226
18  com.apple.HIToolbox             0x00007fff8a8817b7 ReceiveNextEventCommon + 479
19  com.apple.HIToolbox             0x00007fff8a8815bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
20  com.apple.AppKit                0x00007fff954f724e _DPSNextEvent + 1434
21  com.apple.AppKit                0x00007fff954f689b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
22  com.apple.AppKit                0x00007fff954ea99c -[NSApplication run] + 553
23  com.apple.AppKit                0x00007fff954d5783 NSApplicationMain + 940
24  libdyld.dylib                   0x00007fff8fec85fd start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib          0x00007fff8ef1e662 kevent64 + 10
1   libdispatch.dylib               0x00007fff8ff0c421 _dispatch_mgr_invoke + 239
2   libdispatch.dylib               0x00007fff8ff0c136 _dispatch_mgr_thread + 52

Thread 2:
0   libsystem_kernel.dylib          0x00007fff8ef19a1a mach_msg_trap + 10
1   libsystem_kernel.dylib          0x00007fff8ef18d18 mach_msg + 64
2   com.apple.CoreFoundation        0x00007fff97cf1f15 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation        0x00007fff97cf1539 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation        0x00007fff97cf0e75 CFRunLoopRunSpecific + 309
5   com.apple.AppKit                0x00007fff9569705e _NSEventThread + 144
6   libsystem_pthread.dylib         0x00007fff8fa25899 _pthread_body + 138
7   libsystem_pthread.dylib         0x00007fff8fa2572a _pthread_start + 137
8   libsystem_pthread.dylib         0x00007fff8fa29fc9 thread_start + 13

Thread 3:
0   libsystem_kernel.dylib          0x00007fff8ef1de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib         0x00007fff8fa26f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib         0x00007fff8fa29fb9 start_wqthread + 13

Thread 4:
0   libsystem_kernel.dylib          0x00007fff8ef1de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib         0x00007fff8fa26f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib         0x00007fff8fa29fb9 start_wqthread + 13

Thread 5:
0   libsystem_kernel.dylib          0x00007fff8ef1de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib         0x00007fff8fa26f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib         0x00007fff8fa29fb9 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000600000275340  rcx: 0x00007ff5c20000c8  rdx: 0x00000000a1a1a1a1
  rdi: 0x0000000000000000  rsi: 0x00007ff5c2000010  rbp: 0x00007fff577ba160  rsp: 0x00007fff577ba150
   r8: 0x00000000000001ff   r9: 0xffff9effffb9ee7f  r10: 0x00007ff5c302df00  r11: 0x00007fff7cc68300
  r12: 0x00007fff92d78080  r13: 0x00006100001f5700  r14: 0x0000000000000000  r15: 0x0000000000000048
  rip: 0x00007fff97d07ab0  rfl: 0x0000000000010246  cr2: 0x0000000000000000

Logical CPU:     4
Error Code:      0x00000004
Trap Number:     14

Binary Images:
       0x108444000 -        0x108627fef  com.apple.Preview (7.0 - 826.4) <D4BFF816-3B0F-3DB0-8DDB-8651F2883A09> /Applications/Preview.app/Contents/MacOS/Preview
       0x1086dc000 -        0x108707fff  com.apple.MediaUI (1.1 - 27) <2482C4A0-6D72-3870-AEF1-31F6015F2719> /System/Library/PrivateFrameworks/MediaUI.framework/Versions/A/MediaUI
       0x10a2b3000 -        0x10a2b9ff7  com.apple.BookKit (1.0.1 - 158) <34C7F87F-63B6-3E53-A7B1-8A6656405F41> /System/Library/PrivateFrameworks/BookKit.framework/BookKit
       0x10a2da000 -        0x10a2dbff9 +cl_kernels (???) <E7E1FDE1-EBD4-4D3C-9C67-45B3A1996A3E> cl_kernels
       0x10ecf4000 -        0x10eddafef  unorm8_bgra.dylib (2.3.58) <A975133F-2E73-3DAF-A08F-B3CC7E9E10CE> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib
       0x10ee20000 -        0x10ee21feb +cl_kernels (???) <86C48DAF-1031-4794-876A-CEDE0CC06DCA> cl_kernels
       0x10ee26000 -        0x10ee26fe7 +cl_kernels (???) <2D1D7E78-C685-4ED4-B18A-4DC2C2F87E14> cl_kernels
       0x10ee2e000 -        0x10ee2eff6 +cl_kernels (???) <29A59A75-D1CD-46DA-9826-4102A66F284E> cl_kernels
       0x10ee40000 -        0x10ee41fef +cl_kernels (???) <81177890-0501-4C07-8C70-E9F7EFD1FDDE> cl_kernels
       0x10ee43000 -        0x10ef28fe7  unorm8_argb.dylib (2.3.58) <DD22F136-7CCB-32BF-9A80-11E583B41639> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_argb.dylib
       0x10efe8000 -        0x10efe9fe2 +cl_kernels (???) <FC48D109-FEA5-440A-A543-C1CCF64D24F6> cl_kernels
       0x10f222000 -        0x10f223fee +cl_kernels (???) <256D942B-9FE5-4E98-89FB-71BB2B10AF7F> cl_kernels
       0x10feac000 -        0x1102e1ff7  com.apple.driver.AppleIntelHD5000GraphicsGLDriver (8.28.37 - 8.2.8) <828EA701-E30F-353B-A731-A9A2D2DB9C29> /System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD5000GraphicsGLDriver
 
Jolanxbl said:
Issue: OS1 Preview app cannot open any files from the Ext1, but it can from Ext2 and also the computer.
Click to expand...
Two questions:
  1. I assume "Ext1" is HFS+ Journaled...
  2. "OS1 Preview app cannot open any files from the Ext1" - Any file? Or specific files, say PDF files? Or JPEG files?
 
I don't know what HFS means; line 3 says "External1: Journaled", so yes, Ext1 means External 1. It's a 2TB external drive, and 'Journaled' is a mac thing, which I am not familiar with. (I'm a PC user, friend owns the Mac). So far we have only tried images and videos as that's what they've used Preview to view. Images are often jpg or png, and videos are mov or mp4.
It's the case where it worked, and then it didn't, and searching online just talks about thumbnails ('previews') as if this has never happened to anyone else.
 
Jolanxbl said:
I don't know what HFS means
Click to expand...
HFS = Hierarchical File System (read more about it if you're interested).

Most of the things you mentioned that you've tried and that have failed is because they have nothing to do with your friend's problem. The four things you asked for human input on... the first three are simply deleting the Spotlight Index (the Mac's name for "Search database" to put it simply), and the DS_Store files, which are the equivalent to Windows' Thumbs.db files, except they also contain the window position and view settings of the file list in the Finder (Windows Explorer). None of that has anything to do with actually being able to open the files.

In my opinion, the (unfortunate) bottom line is that if your friend is unwilling or unable to reformat the drives, there's really nothing you can do to help.
 
MacGizmo said:
In my opinion, the (unfortunate) bottom line is that if your friend is unwilling or unable to reformat the drives, there's really nothing you can do to help.
Click to expand...
Yes, that's the route we have considered. I'll leave the thread open in case another solution comes up, while in the meantime we'll compare the files between the 2TB and a bigger drive for duplicates, and prepare for a backup & reformat to ExFAT, which still works. Still, I would really like to know how a program can suddenly just stop working.. like on Steam when a game just buggers up randomly, you simply reinstall it. But Preview comes with the system. And if it's not the software, then what part of the external is now incompatible with Mavericks while being totally no problem in Sequoia?
 
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