Max Upgrades MaxConnect product arrives with chipped aluminum

Discussion in 'Mac Pro' started by steffi, Dec 20, 2010.

  1. steffi, Dec 20, 2010
    Last edited: Dec 20, 2010

    steffi macrumors 6502a

    Joined:
    Jun 7, 2003
    #1
    Seems their quality control isn't the best. The HDD/SSD sleds have obvious defects that I really think should not have been allowed to see light of day outside of their factory.

    Pictures
     
  2. philipma1957 macrumors 603

    philipma1957

    Joined:
    Apr 13, 2010
    Location:
    Howell, New Jersey
    #2
    sorry they may just not care.

    it may also be a repackaged return.




    bottom line is what really matters.


    are the holes cut correctly?

    does it work?
     
  3. steffi thread starter macrumors 6502a

    Joined:
    Jun 7, 2003
    #3
    I'm sure it will work however I was sent 2 of them since that's what I ordered. One is near perfect and the other is far from it. I don't see why I should have to accept the defective (based on it's obvious differences from the other one) one.

    Oh and since I ordered 2 I expect 2 x 2 allen keys and not just the one set they sent me.

    If I buy 2 products I should be able to sell each individually which the necessary tools that each requires.

     
  4. karsten macrumors 6502a

    karsten

    Joined:
    Sep 3, 2010
    #4
    probably contacting them is the way to go. dont think they're going to help you here
     
  5. steffi thread starter macrumors 6502a

    Joined:
    Jun 7, 2003
    #5
    Contacted them. They suggested that I sent them the part back if I wanted it replaced. I'm not too happy about them doing that since I should not have been sent this part in the first place. They also said if the part was functional I could get a discount on the one that has poor workmanship.

    Another thing they did which I think is shoddy is that they only sent me 1 set of tools even though I bought 2 of their product and a set of tools should come with each. I don't think any vendor should simply say. Well they only need one set of tools so we'll send them only 1 whenever you buy more than one of their product. If I buy N things. I have the right to sell 1 thing independently of each other. Not having a set of tools for each piece prevents me from selling each piece separately. If they had a discounted overall price when you buy more than one I could understand but paid twice the full retail price for a total of 2 and 2 day shipping.

    Shoddy.

     
  6. goMac macrumors 603

    Joined:
    Apr 15, 2004
    #6
    Looks a little sloppy, but not too bad.

    Honestly, it's going in your machine anyway. Who cares? The screw holes and everything look perfect.
     
  7. steffi thread starter macrumors 6502a

    Joined:
    Jun 7, 2003
    #7
    Yeah I'll probably live with it. They need to improve their QC and not assume I only need one set of tools.

     
  8. reebzor macrumors 6502a

    reebzor

    Joined:
    Jul 18, 2008
    Location:
    Philadelphia, PA
    #8
    Sounds like you are just nit picking.

    If you are truely dissatisfied with the product, return both and buy something from a different company. Complaining about a cosmetic defect on a functional part that you wont even see is not really going to do anything...
     

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