hmm... (so far)
Thread started April 1.
OP posted service document from Apple store, which showed that the store would call OP in 3 to 5
days.
It's been 3
weeks since first post.
Did that Apple store ever call YOU...?
How long has the store had your MBPro now?
If it has been more than a full month (as an example), then you should feel just fine with discovering where your MBPro is, at the present time. If it has been sent off (somewhere_ ) for further evaluation, then perhaps it takes as long as it takes. I recall that "ox cart shipping" can be relatively slow
If, on the other hand, it remains at the Apple store, waiting for some kind of confirmation, that seems a bit too long, eh?
My own opinion here: The store suggesting that you purchase another MBPro while you wait, is probably a good one, if you have a business to run, and need to get on with that as soon as possible.
But, if it is your personal laptop, for your own use, and Apple has it in their possession, without any updates on that, until you call and "bother" them... And, you still seem to hear nothing, and now you have, well, nothing.
As has been suggested above, an email to
tcook@apple.com can get a response, particularly when you describe what your experience has been - no emotion, just the facts, with dates/store name/call back promised/
I have heard on these forums that people DO get responses resulting from emails to
tcook@apple.com.
Give it a try...
