Well I wish I could bring news of some description but its now going on 4.5 weeks and still nothing from Apple with regards to this issue.
They have my machine and apparently have raised the issue with "engineering"... wherever in the world they live.
Thats it....
No word on replacement / warranty or even (sorry - bad luck no warranty for you).
Nothing...
Yes I've called and they don't know anything and can't help any further. Whenever something progresses... they say they will call.
Anyway. Word of warning to anyone else who's Apple computer (I think iPhone experiences might be different) decides to melt, let the smoke out - or similar. It seems that you may be in for a very very long wait and left with absolutely no idea what the way forward is.
If this happens to you and its your only machine... Your best off buying another computer somewhere to get you through a few months.
Im not so much upset about the issue that occurred with the machine (Stuff can happen right) - but more so how very very terrible the customer care process is compared to how I thought Apple might handle this situation. It seems customer service in this area is very poor.
Post sales issues seems to be an extremely low priority with Apple now. This is rather depressing compared to a few years ago when it was really fantastic.
At some point I will assume Apple will eventually respond. If they do - I'll keep you updated.
P.S - Surely this is exactly the type of Customer experience Tim Cook would love to hear about. But just how do you get the message to him..??
Apple hates negative attention.
If you post on Twitter, "My MBP caught fire at Apple Store. No laptop for 4.5 weeks and counting...", Apple PR damage control team would contact you in no time.
Make sure you get a lot of friends to retweet it!
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