MBP 2011 APPLE REPAIR PROGRAMME ENDS!! please help

Discussion in 'MacBook Pro' started by Sean Vs apple, Mar 3, 2017.

  1. Sean Vs apple macrumors newbie

    Joined:
    Mar 3, 2017
    #1
    My MBP early 2011 has main logic board failure. Apple repaired this for 5 years and now no longer make parts. NOT COVERED UNDER UK/ EU CONSUMER LAW ???

    Please can anyone help me :) ?

    UK consumer law should still cover this product?
     
  2. SolidCake macrumors member

    SolidCake

    Joined:
    May 20, 2016
    #2
    Can you give us more information about your problem? Are you still covered under the 90 days repair warranty? How manny times has your 2011 model bean repaired? We can't help you with your current op.
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    Does the UK consumer laws cover products for 6 years? I think at some point it had to end, and I can't knock apple for stopping it on 12/31/2016

    My only advice is to move on and find another laptop. The repair program wasn't really a resolution anyways, the problem still existed, it just kicked the can down the road and gave you a little more time, before it failed again.
     
  4. Samuelsan2001 macrumors 604

    Joined:
    Oct 24, 2013
    #4
    You can try baking the board and get another couple of months out of it or pay a third party repairer to reflow the solder.

    There are guides and repairers online however it will be a temporary fix most likely unless you get someone to replace with leaded solder.

    http://www.gtec-macrepairs.co.uk/logic-board-repairs?gclid=CIvn5t6uutICFbQV0wodeQ8Oxw

    To be honest at 6 years old you're probably better off just getting a new laptop rather than spending £249 getting it fixed.

    If you are in England you could try thee 6 year consumer Protection thing but if they have nothing to fix it with you could be onto a hiding to nothing. I think Scotland and Ireland are only 5 years anyway you are past that.
     
  5. cube macrumors G5

    Joined:
    May 10, 2004
    #5
    This is a defective product that Apple never repaired properly. They should all be replaced or refunded for free.
     
  6. Samuelsan2001 macrumors 604

    Joined:
    Oct 24, 2013
    #6
    Never going to happen, all computer manufacturers would fight that tooth and nail worldwide as dgpus in laptops are notoriously likely to fail. It wasn't just the MacBook pros with this card it was all computers with this card and its unsuitability for the environmentally enforced lead free solder. Its just Mac owners are much better at whinging because they expect macs to last and Apple are much better than others at accepting this and actually fixing things. No one else offers that sort of support simple as that. It may not be the best but it's the best in the industry.
     
  7. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #7
    I agree, but that didn't happen, and there's really not much else that can be done at this stage.
     
  8. cube macrumors G5

    Joined:
    May 10, 2004
    #8
    I think in the US, the class action is still ongoing.
    --- Post Merged, Mar 3, 2017 ---
    As a victim of this, I tell you I am not keen on buying any other new Apple product.
     
  9. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #9
    And like every other class action suit the affected parties will get something like a 25 dollar gift card and the lawyers will reap millions
     
  10. SolidCake macrumors member

    SolidCake

    Joined:
    May 20, 2016
    #10
    A last resort could be filing a lawsuit against Apple for replacing the boards with inherently faulty ones. Though I doubt that this could end in a success.
     
  11. cube macrumors G5

    Joined:
    May 10, 2004
    #11
    There are no class actions in Europe yet.
     
  12. Sean Vs apple thread starter macrumors newbie

    Joined:
    Mar 3, 2017
    #12
    Hi There. The charger for this mac had been faulty a few years back and was fixed. MBP began to run " hot " or warm to the touch about 6months ago. Used for Photoshop and Illustrator graphics. This caused strange displays and random resets. Finally in jan 2017, MBP shut down of its own accord. Now will not load past halfway apple logo bar. Genius bar diagnosis " faulty logic board" . As of today Apple no longer make parts or cover the infamous "MBP 2011" faults.

    I am left out of the apple repair programme... and I believe I am still within my EU/ UK consumer law 6 years ???

    sorry for rant this has been emotional ! :)
    --- Post Merged, Mar 3, 2017 ---
    Thanks for the advice I appreciate all the feedback . My frustration is the fact that Apple have admitted and rolled out a programme to fix this , just MY MBP 2011 fails 6 weeks after the programme ends .

    ALSO I believe I am still within my 6 year consumer rights no?
    --- Post Merged, Mar 3, 2017 ---
    Thanks for your info. I have seen online re balling.. I guess thats the same thing as reflow?
    Im uk so still within the 6years and apple acknowledged there were issues in the past with these models.

    Apple stopped making the parts so I cant get any repair? consumer or out of my own pocket...
    --- Post Merged, Mar 3, 2017 ---
    ...the last thing I want to do now is give Apple more money.
    I feel exactly the same..
     
  13. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #13
    i have no idea what UK consumer law entails, hence my initial question.
     
  14. SolidCake macrumors member

    SolidCake

    Joined:
    May 20, 2016
    #14
    EU Consumers Rights give you a warranty of 2 year on Laptops, this can vary by brand and country. If I recall correctly I remember it being 3 years in Italy for Apple MacBooks. 6 Years is more likely for e.g. cars. I assume this gives you a warranty of 2 years in the UK but I don't know how that will change after Brexit.
     
  15. cube macrumors G5

    Joined:
    May 10, 2004
    #15
    It seemed to me the UK had quite amazing consumer protection.
     
  16. ZapNZs macrumors 68020

    ZapNZs

    Joined:
    Jan 23, 2017
    #16
    You don't have any options really besides a GPU reflow/reball, or attempting to disable the dGPU on startup, which has been met with varied success.

    I believe the class action lawsuit was withdrawn along with the repair program. Even if it was not, those lawsuits rarely result in any sort of meaningful compensation.
     
  17. SolidCake, Mar 3, 2017
    Last edited by a moderator: Mar 3, 2017

    SolidCake macrumors member

    SolidCake

    Joined:
    May 20, 2016
    #17
    Apple did indeed 'not fix' the actual problem with those boards. Those board suffer from a bad thermal design. Too many 'hot' components are put in to too close of a proximity of each other. This means that these boards will inevitably die. Apple has not fixed the thermal design of the replacement boards so it's just a matter of time before they break again.
     
  18. ZapNZs, Mar 3, 2017
    Last edited by a moderator: Mar 3, 2017

    ZapNZs macrumors 68020

    ZapNZs

    Joined:
    Jan 23, 2017
    #18
    Actually, the replacement part they used had the same design flaw as before, and they have kept dropping like flies. Indeed, the program was generous in that it took responsibility for an epic failure on their behalf, but they did not change the design to fix the underlying issue. That's not to say at the 5+ year mark of ownership I think Apple still bears financial responsibility for this. But it would have been great if they released an EFI/OS update that permanently kills the dGPU.
     
  19. cube, Mar 3, 2017
    Last edited: Mar 3, 2017

    cube macrumors G5

    Joined:
    May 10, 2004
    #19
    While it's quite normal to throw away a PC after 5 years, that is not the case for Macs, and they are more expensive after all.

    That said, we are still using a Toshiba from 2009, and a little Dell and a little ThinkPad from 2011 and nothing broke except Windows.

    Meanwhile, the trackpad in the 2008 MBP (which I bought in 2009) stopped clicking.
     
  20. ZapNZs, Mar 3, 2017
    Last edited: Mar 3, 2017

    ZapNZs macrumors 68020

    ZapNZs

    Joined:
    Jan 23, 2017
    #20
    Agreed.

    It's abnormal for a Mac to only last 5 years. The replacement program was generous, but still a delayed response and one that never addressed the underlying issue. The price people paid for the 2011 15-inch was enough for them to buy a new Windows computer and then throw it away at the end of the year and repeat the process.

    But what frustrates me most is that the computer itself is still 100% functional, and the only reason one with a failed dGPU cannot still be used is because of how the system boots with the dGPU. An update that changed the boot to use the iGPU (which the computer is capable of doing when no externals are connected) would restore almost all functionality to the machine.

    But what I absolutely loved most was how the Mac fanboys treated the people who had problems early on as if they were pieces of garbage, being quick to climb to the top of that water tower, blaming everything and everyone except Apple.
     
  21. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #21
    OP:

    Quite frankly, it's time to start shopping for a new MacBook.

    Wish there were other options to suggest.

    But there aren't...
     
  22. cube macrumors G5

    Joined:
    May 10, 2004
    #22
    It's especially tough nowadays to tell someone in the UK to go out and buy a new MBP.
     
  23. Sean Vs apple thread starter macrumors newbie

    Joined:
    Mar 3, 2017
    #23
    Thanks for everyones posts. I am waiting for Apple to confirm why this product is not covered by UK consumer law.
     
  24. Sean Vs apple thread starter macrumors newbie

    Joined:
    Mar 3, 2017
    #24
    I agree. There seems to be no " fix" or solution.
    Apple would have repaired this problem six weeks prior to the fail!
     
  25. atlas_0, Mar 3, 2017
    Last edited by a moderator: Mar 3, 2017

    atlas_0 Suspended

    atlas_0

    Joined:
    Dec 30, 2016
    #25
    Then you should have taken it in six weeks ago when the program was available and you had signs of heat issues that you ignored.
     

Share This Page