MBP has died - 9 days after AppleCare expired!!!!!

Discussion in 'MacBook Pro' started by parish, Jan 17, 2012.

  1. parish macrumors 65816

    parish

    Joined:
    Apr 14, 2009
    Location:
    Wilts., UK
    #1
    My late '07/early '08 MBP has died. The startup chime just keeps repeating ad infinitum. Searching the 'net reveals that this is a hardware issue, most likely the logic board.

    I bought AppleCare extended warranty for £273 and have never had cause to use it until now - but when I checked, it expired on the 8th Jan, just 9 days ago.:(:(:(

    I can't believe how unlucky I am.

    I'm sure I've read that Apple have been known to be a bit flexible about this and still repair kit after AC has expired. A colleauge had his iPod Touch replaced even though it was way out of warranty.

    What do you reckon my chances are of them doing something for me? I'm in the UK.

    BTW, if you're wondering how come the AC has only just run out on a 4+ year old MBP, the answer is I bought it from the Refurb Store
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    You need to call them now. I wouldn't wait even another day if at all possible because I think you will find that Apple will be helpful in a situation like this. I'm hopeful for you but to know exactly how they'll be is just guesswork. I'll keep my fingers and legs crossed for you.
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    As Jessica stated, call them and explain, you never know they just honor the warranty. Delaying that call works against you, so the sooner you do it, the better the odds.

    Good luck
     
  4. parish thread starter macrumors 65816

    parish

    Joined:
    Apr 14, 2009
    Location:
    Wilts., UK
  5. D.T. macrumors 603

    D.T.

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    Sep 15, 2011
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    Vilano Beach, FL
  6. quasinormal macrumors 6502a

    Joined:
    Oct 26, 2007
    Location:
    Sydney, Australia.
    #6
    8600M GPU issue?

    If it is, don't let Apple weasel their way out of repairing it under the 8600M extended repair program.
     
  7. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #7
    Fingers crossed for you, Apple have alway's been A1 with me....Good luck.
     
  8. parish thread starter macrumors 65816

    parish

    Joined:
    Apr 14, 2009
    Location:
    Wilts., UK
    #8
    Might be. I got some video corruption then a black panel popped up saying I needed to restart.

    Although from what I've found on the 'net it's more serious than that.

    The guy I spoke to has said they may be able to make an exception as the AC has only just expired and I've never claimed on it. On hold to speak to a senior advisor. Fingers crossed!!
     
  9. ghostworld macrumors member

    ghostworld

    Joined:
    Jan 2, 2012
    #9
    Good luck! I really hope they'll help you out.
     
  10. uzit macrumors regular

    Joined:
    May 15, 2008
    #10
    Hey good luck man they should help you. My iMac had a logic board problem just a week back and it was 2 days out of warranty, the fixed it and its on its way back!
     
  11. Votekinky06 macrumors 6502

    Joined:
    Jun 10, 2011
    #11
    They'll make an exception. You never say you "may be able to make an exception" unless you are going to make an exception.
     
  12. Adamantoise macrumors 6502a

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    Aug 1, 2011
  13. parish thread starter macrumors 65816

    parish

    Joined:
    Apr 14, 2009
    Location:
    Wilts., UK
    #13
    Result :D:D:D:D:D

    Exception raised, "take it to a Retail Store and they'll do whatever repairs are necessary" :D

    I love :apple:

    Double result in fact; my wife just said that if they repair it I can have a new one so she can have this (her PC laptop is on it's last legs) :D
     
  14. Macman45 macrumors demi-god

    Macman45

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    Jul 29, 2011
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    Somewhere Back In The Long Ago
  15. ghostworld macrumors member

    ghostworld

    Joined:
    Jan 2, 2012
    #15
    It's things like this that keep customers loyal. Glad they are going to fix it for you!
     
  16. TechStooge macrumors member

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    Jan 16, 2012
  17. Steve.P.JobsFan macrumors 6502a

    Steve.P.JobsFan

    Joined:
    Jan 27, 2010
    Location:
    Cincinnati
    #17
    Are you saying a 2008 MacBook Pro is a crappy computer? It's not. It just has a faulty part. Just because it's needing repair, doesn't mean it's crappy. As for old, I have a 2001 dual 1.42 GHz G4 PowerMac. It's not crappy, it's quite zippy. It's NOT an old, crappy computer. (The MacBook, that is)
     
  18. maflynn Moderator

    maflynn

    Staff Member

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    Location:
    Boston
    #18
    That's great news and that's why apple is always tops in the consumer satisfaction surveys :D
     
  19. parish thread starter macrumors 65816

    parish

    Joined:
    Apr 14, 2009
    Location:
    Wilts., UK
    #19
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A406 Safari/7534.48.3)

    As a previous poster said, it's not crappy and old. Compared to her 1.6Ghz Celeron 1GB RAM eSystems laptop running XP Home it is a mega upgrade. Besides which it was her idea (goes nicely with my crappy old iPhone 3GS that she's got :p). Oh, and it's a Mac!
     
  20. mrkramer macrumors 603

    mrkramer

    Joined:
    Jul 11, 2006
    Location:
    Somewhere
    #20
    It's still a decent computer. Computers have gotten good enough that ones that are several years old are still good enough for an average user. And especially if Apple fixes it it's not likely to have more problems for a while so it's a good computer for her.
     
  21. D.T. macrumors 603

    D.T.

    Joined:
    Sep 15, 2011
    Location:
    Vilano Beach, FL
    #21
    This is a great customer service story. Part of the "premium price" for Apple products is for things beyond just the hardware itself (and numbers listed on a spec sheet) ...

    Congrats! :cool:
     
  22. kingshoc macrumors newbie

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    Right Here
  23. TechStooge macrumors member

    Joined:
    Jan 16, 2012
    #23
    yeah but shes your WIFE

    she deserves something brand spanking new and awesome :p
     
  24. phaedarus macrumors regular

    Joined:
    Dec 27, 2008
    #24
    Fixed that for you :)

    You might even luck out further and get a new revised model.
     
  25. parish thread starter macrumors 65816

    parish

    Joined:
    Apr 14, 2009
    Location:
    Wilts., UK
    #25
    She's got me. she can't have everything ;)
     

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