MBP has died - 9 days after AppleCare expired!!!!!

parish

macrumors 65816
Original poster
Apr 14, 2009
1,082
1
Wilts., UK
My late '07/early '08 MBP has died. The startup chime just keeps repeating ad infinitum. Searching the 'net reveals that this is a hardware issue, most likely the logic board.

I bought AppleCare extended warranty for £273 and have never had cause to use it until now - but when I checked, it expired on the 8th Jan, just 9 days ago.:(:(:(

I can't believe how unlucky I am.

I'm sure I've read that Apple have been known to be a bit flexible about this and still repair kit after AC has expired. A colleauge had his iPod Touch replaced even though it was way out of warranty.

What do you reckon my chances are of them doing something for me? I'm in the UK.

BTW, if you're wondering how come the AC has only just run out on a 4+ year old MBP, the answer is I bought it from the Refurb Store
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,741
146
You need to call them now. I wouldn't wait even another day if at all possible because I think you will find that Apple will be helpful in a situation like this. I'm hopeful for you but to know exactly how they'll be is just guesswork. I'll keep my fingers and legs crossed for you.
 
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maflynn

Moderator
Staff member
May 3, 2009
66,376
32,977
Boston
As Jessica stated, call them and explain, you never know they just honor the warranty. Delaying that call works against you, so the sooner you do it, the better the odds.

Good luck
 
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parish

macrumors 65816
Original poster
Apr 14, 2009
1,082
1
Wilts., UK
8600M GPU issue?

If it is, don't let Apple weasel their way out of repairing it under the 8600M extended repair program.
Might be. I got some video corruption then a black panel popped up saying I needed to restart.

Although from what I've found on the 'net it's more serious than that.

The guy I spoke to has said they may be able to make an exception as the AC has only just expired and I've never claimed on it. On hold to speak to a senior advisor. Fingers crossed!!
 
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ghostworld

macrumors member
Jan 2, 2012
39
0
Might be. I got some video corruption then a black panel popped up saying I needed to restart.

Although from what I've found on the 'net it's more serious than that.

The guy I spoke to has said they may be able to make an exception as the AC has only just expired and I've never claimed on it. On hold to speak to a senior advisor. Fingers crossed!!
Good luck! I really hope they'll help you out.
 
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uzit

macrumors regular
May 15, 2008
196
0
Hey good luck man they should help you. My iMac had a logic board problem just a week back and it was 2 days out of warranty, the fixed it and its on its way back!
 
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Votekinky06

macrumors 6502
Jun 10, 2011
320
0
Might be. I got some video corruption then a black panel popped up saying I needed to restart.

Although from what I've found on the 'net it's more serious than that.

The guy I spoke to has said they may be able to make an exception as the AC has only just expired and I've never claimed on it. On hold to speak to a senior advisor. Fingers crossed!!
They'll make an exception. You never say you "may be able to make an exception" unless you are going to make an exception.
 
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parish

macrumors 65816
Original poster
Apr 14, 2009
1,082
1
Wilts., UK
Result :D:D:D:D:D

Exception raised, "take it to a Retail Store and they'll do whatever repairs are necessary" :D

I love :apple:

Double result in fact; my wife just said that if they repair it I can have a new one so she can have this (her PC laptop is on it's last legs) :D
 
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ghostworld

macrumors member
Jan 2, 2012
39
0
Result :D:D:D:D:D

Exception raised, "take it to a Retail Store and they'll do whatever repairs are necessary" :D

I love :apple:

Double result in fact; my wife just said that if they repair it I can have a new one so she can have this (her PC laptop is on it's last legs) :D
It's things like this that keep customers loyal. Glad they are going to fix it for you!
 
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Steve.P.JobsFan

macrumors 6502a
Jan 27, 2010
985
531
Columbus
why give her a old crappy computer
Are you saying a 2008 MacBook Pro is a crappy computer? It's not. It just has a faulty part. Just because it's needing repair, doesn't mean it's crappy. As for old, I have a 2001 dual 1.42 GHz G4 PowerMac. It's not crappy, it's quite zippy. It's NOT an old, crappy computer. (The MacBook, that is)
 
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maflynn

Moderator
Staff member
May 3, 2009
66,376
32,977
Boston
That's great news and that's why apple is always tops in the consumer satisfaction surveys :D
 
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parish

macrumors 65816
Original poster
Apr 14, 2009
1,082
1
Wilts., UK
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A406 Safari/7534.48.3)

TechStooge said:
why give her a old crappy computer
As a previous poster said, it's not crappy and old. Compared to her 1.6Ghz Celeron 1GB RAM eSystems laptop running XP Home it is a mega upgrade. Besides which it was her idea (goes nicely with my crappy old iPhone 3GS that she's got :p). Oh, and it's a Mac!
 
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0007776

Suspended
Jul 11, 2006
6,474
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Somewhere
why give her a old crappy computer
It's still a decent computer. Computers have gotten good enough that ones that are several years old are still good enough for an average user. And especially if Apple fixes it it's not likely to have more problems for a while so it's a good computer for her.
 
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D.T.

macrumors G4
Sep 15, 2011
10,314
9,327
Vilano Beach, FL
This is a great customer service story. Part of the "premium price" for Apple products is for things beyond just the hardware itself (and numbers listed on a spec sheet) ...

Congrats! :cool:
 
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TechStooge

macrumors member
Jan 16, 2012
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0
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A406 Safari/7534.48.3)



As a previous poster said, it's not crappy and old. Compared to her 1.6Ghz Celeron 1GB RAM eSystems laptop running XP Home it is a mega upgrade. Besides which it was her idea (goes nicely with my crappy old iPhone 3GS that she's got :p). Oh, and it's a Mac!
yeah but shes your WIFE

she deserves something brand spanking new and awesome :p
 
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