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How long does it take until the new product is in hand? Do they pay shipping?

They are actually really fast. Apple will email you a fedex shipping label. Box it up and take it to your local fedex. The moment fedex scans the barcode on the shipping label Apple ships the replacement. You can expect to get it 2-3 days later.
 
They are actually really fast. Apple will email you a fedex shipping label. Box it up and take it to your local fedex. The moment fedex scans the barcode on the shipping label Apple ships the replacement. You can expect to get it 2-3 days later.

refurb or new?
 
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